Pretty standard neighborhood post office in the Heights. It's on 19th Street, just south of all the bars and restaurants along 20th, so it's pretty convenient if you live nearby. There's a parking lot, which makes it easy to get in and out. It wasn't very busy when I went, although I've definitely seen this place with a pretty long line before. They also have plenty of P.O. boxes inside. The staff was helpful and got everything I needed taken care of. I wouldn't necessarily describe them as friendly, but they were helpful and efficient. Overall, it's about what you expect from a post office. Nothing particularly special, but convenient, easy to get to, and it gets the job done. read more

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Always an easy in and easy out even if there is a line. Everyone is friendly and helpful and aside from the holidays, parking is never an issue. When I mail stuff from here it is processed quickly and it arrives on time to anyone whether it's priority mail or snail mail. read more

Pray you don't deal with Ruben here cause he has more sass than necessary. He was rude to the 4-5 customers that were before me then when I get to the counter, he's still being sassy cause I used the wrong tape. I try to pay for my $2 package, he tells me there's a survey. A sad face, neutral face, & a happy face. I pick neutral. He tells me oh you picked a sad face even when I taped your package for you, people need to start buying their own tape. Dude, you did your job with a bad attitude for the 25 minutes I've been in line. Spare me. read more

Super busy right now. I didn't ever notice this before but they don't have a kiosk to self serve which is a pain. read more

US Post Office - Post Offices Near Me - Houston, Texas

Came here around 3pm on a weekday and it was surprisingly busy, maybe because there was only 1 worker available. But she was amazing! So friendly and helpful - she didn't let the long line or semi-grumpy customers get her down. Certainly would be better if they had someone else there to help her out, especially as we near the busy holiday season, but she made the experience so pleasant that I didn't really mind the 20-min wait. read more

Got there if you want to waste your time and get insulted. They are clueless about any service other than what they are supposed to do and they supposedly are working for years . Pathetic . These devices need to be outsourced to agencies who can provide better service for your money. read more

So so so inefficient. I waited in the main line at the counter to pick up a certified letter, then I was told that I have to go wait in another line, after I waited 15 min in the first line. No signage stating that. The person working inside there is probably on lunch. No telling, there is just a closed door. Now, the person at the head of the 2nd line stated the bell was rung 30 minutes ago, but nobody returned after they picked up his slip. Huummmm, what to do? I just left after waiting 15 more minutes and not one person was served, other than the one already waiting...and waiting...and waiting. read more

This usps lobby was clean and orderly. However the line was long but it's our first Christmas social distancing due to the COVID-19 2020 pandemic so expect huge delays! Plan early b/c everyone is shipping lately good news the line moved fast. I needed a large shipping box clerk was happy to accommodate my request. The lobby had Plenty of extra tape/supplies, and a good variety of stamps which using the post office is always cheaper then fedex or ups so it's a no brainer to use the post office in my opinion that deliver to all parts of the country including rural routes unlike their competitors! read more

Painfully inefficient workers with no sense of urgency who do not listen and are very rude. Frustrating that you have to carve out an hour+ to get a QR code scanned and a package returned. read more

This location is hit or miss depending on which team members are working on any given day. Addicks Post Office Houston, TX. February 27 2023 10:30 a.m. Bins Full Stock (boxes) empty One person at the customer Service Desk 10 people waiting in line for help at the desk 3 people waiting in line for package pick-up read more

Go inside and get your products SCANNED and demand a RECEIPT . I have had several packages absolutely disappear when they are not scanned in at the counter. Rude people and thieves work here. Use a private company for your shipping needs. read more

I went around 6 to drop off a package and noticed that it was too big to fit into the slot , a nice employee on her way out let me know I could leave it on the dock . When I asked for a help about which dock , a very nice young lady assisted me with getting my packages where it needed to go! Very nice staff . read more

I feel sorry for everybody who lives in the 77007 and 77008 ZIP Codes. There is no other way to put it: This post office does not care. Employees show low morale and ZERO ownership. I had my mail put on hold during my vacation and when I returned my mail was scattered all over my driveway since my mailbox was full after 7 days. The mail carrier does not care, the post office does not care. I can only hope for a management change real soon! read more

I have A LOTOf packages on your office not Ben delivered to my adress. And I have a disability receny that does not allow me to get out of the house and you phone office doesn't help. How can I get these packages delivered to my address ???? I can't get there. Maria Obiang : 4400 memorial dr,77007. 832-728-3121 read more

US Post Office - Post Offices Near Me - Houston, Texas

I have had pretty awful experiences here every time. I don't understand how anyone can be so poor on customer service yet that is their job. I've seen the workers here get up and take break while there's a huge 30 minute line and not care. They've lost multiple of my packages and haven't even tried to look. read more

0 stars. Avoid this post office at any and all costs. I would happily drive 12 minutes to go visit the one on Gray Street just to avoid encountering anyone who works at this post office. I'm not being dramatic when I say I've never had an encounter with anyone who works here that wasn't a completely rude jerk. No regard or concern for your time, speaking to customers with manners, none of it. Why even go here? Parked right next to an SUV today and got yelled at by some woman working there telling me I can't park there... Right next to another non-Postal Service vehicle. Final straw. You guys suck. read more

Drove all the way to this location to drop off a package, just to find that their drop box is taped off with caution tape. The mailbox outside is too small to take my package and they're closed today so now I'm looking for a different location read more

The bank of mailboxes that I use were vandalized in December 2022. As a solution we need to physically pick up our mail at this location. I went to pick up my mail today and was told that for the past month instead of bundling the mail for each addresses the carrier has just kept it in the delivery boxes. It has been accumulating for over 5 weeks. When I asked how long it would take to get sorted, Ulmer, the postal worker shrugged and said "a while". When I asked if he would inform the carrier to start separating the mail as required by their job he said, "Who am I to tell them that? I ain't no supervisor." I then asked for the supervisor's contact information he said, "no". Then proceeded to ignore me and "helped" the person behind me. This is absolutely unacceptable and infuriating. Every person that I have been in contact with has been rude and unprofessional. I agree about closing this location rather than keep employing people that don't care and are extremely unhelpful. read more

I am not getting my mail and I am getting other people's mail on a regular basis. Why is this happening? This post office is the absolute worst. I never had a problem when I lived at 77027- and I adore the people at the West Grey office. What's wrong here? Karen read more

My package was delivered to their location by accident. That was 4 days ago. I went to my local Post office to see what was going on. They told me they are just waiting for the other location (77008)to send it back to the distribution center so they could send it to the proper post office. I called the 1-800 number and they told me that it was still at 77008 location. I go to the 77008 location and they told me they mailed it to the distribution center 4 days ago. That if I was to have them look for it in the back it could take hours. I called back to the 1-800 number and they told me that if that location had sent it to the distribution center that it would be there. But it being 4 days later and it was not there that they did not send it. And they just did not want to look for it. People there were very rude. And LAZY. read more

I seldom use the counter service here, but the single-star rating is for two other reasons. First, there is no package drop-off drum to mail a parcel after hours or without having to get past the crowd waiting for the counter. Second, by the end of the business day, the super-sized mailbox outside is almost always so stuffed that you cannot even slide another letter in; there's mail sticking OUT of the neck of it! They could easily solve this problem by either adding a second box or having it emptied at another point during the day as well, but clearly USPS no longer cares about customer service. read more

Horrible! They plain refuse to deliver my mail. The carrier had an altercation with a neighbor. Now he refuses to deliver. I've been in four times to complain. They keep telling me I'll never have to go in again and I will get my mail consistently. I'll get it for two days, then they will stop delivering. It's getting old. I'm most likely gonna sue them. They are just awful. It's unnecessary stress they have caused me. No one there cares. read more

This location and associated carriers SUCK! They cheat their delivery times by scanning items delivered and then not delivering for up to 4 days later. This is a scam they pull to make it look like they are actually working, when more than half the day is spent finding a place to hide and nap. 5 times this year! Try to call to complain and get the 800 number and a wait time of 1 hour plus. No wonder the USPS is going down the toilet! No other business in America could get away with the crap you guys pull on a daily basis. There is a reason they won't post local numbers- they don't care about customer service and try to make it as difficult as possible to reach them. No wonder people go postal. read more

STOLEN mail by USPS EMPLOYEE!! Don't go to this location. Handed three cards to an employee coming out of the blue package pick up door. Not one single one of these cards/gifts was received by the person I was sending them to. They were in colorful envelopes with colorful washi tape on them, which must have made them look special to the USPS employee who offered to take them from me. read more

The worst post office ever! They are rude extremely slow when there's a long line of people waiting. I've been shipping boxes of cookies for the last few months the heavy-set African American woman with the short gray hair helped me I asked her to stamped the boxes fragile, because all the other times I had been there they did and she refused to do it and said she would charge me more money if she had to stamp the box fragile! Also I never get mail at my house on Saturday, never! I asked my mail lady if she worked on Saturdays and she said yes and I said why don't I ever see you and why don't I ever get now and she said maybe you just don't get mail on Saturdays. It's ridiculous and they get away with it read more

If you are bored at want to kill time, come to this post office. The line was 15+ people long. There are 3 customer Windows and only 1 clerk working at the pace of a turtle. Yes, let's close down post offices in downtown Houston and the Heights and force consumers to stand in long lines. read more

Yes, it is not as efficient as its peers. I had several problems trying to pick up a package which I had a pink slip for. Mainly, I was told the wrong information, the plan for delivery after signing the slip did not happen and I had to come back and none of the personnel there seemed to know their own systems. read more

Absolutely the worst. Scan packages as delivered and then if you're lucky you might receive 3-4 days later. One carrier left a box delivery at the end of my driveway by the street. Called in (after 55 minute on hold - which is the normal weight time) I file complaint. Supervisor finally calls me but sees no issue with carrier leaving package by street to be stolen, was rude, had an attitude and it was clear I was wasting her time. The only thing that keeps them in business is government mandate that they are only ones who can legally deliver mail to mail depositories. If they had competition even poor competition they would be out of business within a month. No one at post office cares or tries to do a good job. And there should be repercussions to the mail carries that mark packaged delivered when they are not but again supervisor at that location seems to not care anymore than the staff. Why this person is in a supervisor role with all the complaints is beyond me. read more

customer service is horrible. This is the 5th time I've been here trying to locate a package and I've been waiting for a supervisor for 37 min. Very inconvenient and staff are very hard to communicate with and get any information. read more

I don't know where they are based from; but Ms. Savannah and Ms. V are THE BEST mail people EVER! They have saved me from sending out incorrect paperwork a couple times. (Apartment outgoing boxes stay locked). They didn't have to help me, but they did. I owe a lot to them for saving me from wasted time, energy, and money. I hope their bosses see this and give them a well-deserved raise. Thank you both for being amazing. read more