As a high-volume e-commerce seller (eBay/Poshmark/Mercari) for over 5 years, I have dealt with every possible shipping headache at this location. My route has historically been one of the most inconsistent, leading to years of missed pickups and constant reporting. However, things have completely turned around thanks to a supervisor named Fahim. After years of managers promising help and then disappearing, Fahim has been a man of his word. He is 'less talk, more action' and has ensured my business pickups occur daily for over a month--a new record for this area. On the rare occasion of a scheduling hiccup, his responsiveness and commitment to actually solving the problem is unlike anything I've seen in the postal service. If you are a local business owner or frequent shipper at the T W House station, know that there is finally someone in management who genuinely cares about service standards. Fahim is a total asset to the USPS and has single-handedly saved my shipping metrics!!!!!!!! read more

Horrible post office. I'm here now at 3pm and there is a sign that says out to lunch. The place closes at 5pm... Hmmmm The people that work here are rude and don't care. It's not a surprise, even our postal carriers don't deliver our mail correctly. We did it get half the Christmas area that were sent to us and I never received my nephew's graduation announcement. Our USPS is broken and this location is a prime example of this. read more

Tw House Post Office Carrier - Post Offices Near Me - Houston, Texas

There are 23 people in line, but only one clerk working the counter. It's 4:00 PM on April 14. Lots of folks don't want to be in this line tomorrow, but.... UPDATE: A 2nd clerk showed up and the line flew! Both clerks were extremely helpful. The man who helped me took extra care to ensure that I knew where my tracking numbers were, and that I would receive proof of receipt from the recipient of my letter. I could hear how the other clerk was supporting customers at her window and it was equally above and beyond the typical level of service. So, staffing levels here kind of sucks, but the clerks themselves are awesome! I am revising my review (if Yelp will let me) to average the one star I initially gave and the five stars I would give for service. read more

I pray they go out of business. I'm totally understanding with human error but they get mad at you for their mistake. Like HUH?! read more

I was told by another post office to file a 360 complaint so it goes straight to the head manager of the district. This is by far the worst post office I have ever experienced, lost packages to my home constantly, I don't get mail even though I get emails with photos of the mail coming to me from "informed" delivery. They recently lost an expensive pair of shoes, and another package. I am so disappointed. read more

This location needs more staffing. Extremely long lines. There is always a need at at the usps, why can't we do better?

This is the worst post office service I have ever encountered in my life. They don't deliver mail to my business for 2-3 weeks. If I complain to USPS about them, the postman or manager comes and makes terrible scandals. They demand that we come to the post office every day and pick up our mail ourselves because we complained about them. We are already tired of fighting them, nothing helps. read more

This is review is for Jentree specifically. I have not had the best experiences trying to pick up my packages at this location. I have had a handful of packages go missing and I've never been successful in retrieving them until Jentree. She was so helpful today and in my opinion went above and beyond trying to locate my package as well as the 2 people who were ahead of me in the line. She was so polite with the customers as well as her associate that she contacted trying to locate my package. Only a few hours later she called me to let me know she had my package and would stick around to allow me to pick it up. I'm very appreciative of her and hope her hard work and professionalism gets acknowledged. Thank you again! read more

10.02.24 at 11:12 am! It was the most amazing experience I have ever had with usps. Cashier girl "I forgot her name, so sad" (she had braids)provided the exceptional service, was extremely helpful and kind to me and any other person who needed shipment services. She saw little confusion on my face, but guided me through whole process and explained everything in details. Her upbeat energy literally made my day. And also she was super quick and professional so nobody had to stay long in line l. I feel like she needs to train other employees and deserves a promotion soon read more

Highlights* from an abuse case I filed with the Postal Service Office of Inspector General's Hotline on April 4, 2023 which was promptly forwarded to Houston's USPS Consumer and Industry Contact Office (The rest is in the updated 1-star yelp for Dunlop Station I just posted a few minutes ago.). The name of USPS TW House staffer Charletta Jones has been removed for stylistic reasons. ____ I haven't had normal mail delivery via USPS since I left Binghamton, New York on April 30, 2021 despite sending regular/monthly complaints via USPS.com since summer of 2021, talking to several USPS staff in New York state and in Houston, and even yelping....Changing mailing addresses to the 77007 zip code in October 2022 hasn't helped. ....Most recently, two different packages addressed to my two mailing addresses by [a nonprofit organization called] Buy From A Black Woman never got to me [including the free duplicate package they mailed to my personal mailbox in the 77007 zip code which had to go through TW House after I reached out to Buy From A Black Woman to confirm where they sent the first package and to share the 1-star yelp I wrote about Dunlop Station because they were the post office responsible for delivering the first package I paid for]; so I had to submit two cases of theft over the weekend..... After a lifetime of normal mail delivery and several in-state and out-of-state COAs, I'm disgusted. My Plan C is to get a mailing address in [North-to-East Texas where my family was] freed as slaves so I can claim ancestral lineage to get my effing mail. But I've decided to reach out to you all first.... ___ What I didn't explicitly include in this complaint to the OIG this week - but made clear in one of my first monthly complaints to TW House as soon as I started using my personal mailbox they deliver to - was the missing credit card that TW House was responsible for delivering to my personal mailbox. I wound up having to cancel that credit card, get an entirely new credit card account, and pray that the second credit card arrive safely because my bank doesn't allow new credit cards to be picked up at branch locations. So, yeah, that happened too. *I've removed the name of USPS postal worker, Charletta Jones, from better flow. read more

Put our wedding invitations in the locked mailbox in front of the post office because we both work fulltime, and it's difficult to get to the post office when it's actually open. It's been 3 weeks and none of them have made it to our guests. We opened an inquiry. They were very hard to reach by phone, so we had to go in multiple times in person in the middle of the work week to talk to them. They had no explanation and told us the box was probably broken into. They told us they have had multiple break-ins and that the box used to be taped off so no one could use it. Told us we shouldn't have put anything in the box and made us feel like it was our fault. There was NO indication that this box was not safe to use (no tape, no sign). Also not completely convinced that they didn't just lose our mail because the box doesn't look like it's damaged in any way. Regardless, none of our guests received invitations to our wedding which is now next month and I wasted a lot of money and time due to the negligence of this post office. Don't come here and definitely don't use their dropbox. read more

I totally hate this place. You have people sitting behind the counter eating in customers faces while they're taking their mail. I think this is one of the most trifling sorry post office that you can ever go to. They slow they don't like doing their work. You have three counters and why is only one always open you go to the gate to ring the bell. They take at least 30 minutes to get to the front that's sad the building isn't that huge. corporate actually needs to come in and clear the building and rebuild it or bring in some people that care about their job because I don't understand how majority of the time you go to the post office and they're always mean or angry like they don't want to be at the job, but nobody told you to apply for the job we shouldn't have to be mistreated as customers because you hate your job. read more

I have been having a huge issue with packages being saying they were delivered on Sunday to my business and I was getting zero help from USPS.com or anyone for months or the post office. We have major cameras at my business and each time no one ever showed up on the cameras delivering any packages on Sunday. FINALLY I GET KRIS TODAY AT THIS POST OFFICE! TALK ABOUT AN AMAZING EMPLOYEE! Kris went above and beyond to try and figure out today what has been happening to my packages and she was relentless in doing so! I absolutely love this girl! I hope the post office has her as A MANAGER! This is MANAGER ETHICS RIGHT HERE! Gray street post office was worst I have ever dealt with! SO I tried the post office that KRIS WORKS AT! KRIS THANK YOU SO MUCH FOR TODAY YOU LITERALLY ALONE HAVE RESTORED MY FAITH IN THE POST OFFICE! Absolutely GREAT JOB! read more

They hire the laziest people with zero customer service skills. If you hate your job and people so much, QUIT! I hate walking in and always met with workers with nasty attitudes that clearly don't want to be there. Today it was Patrick, rude from the start. I was so irritated I just took my packages and left. To all you leftist idiots that want your healthcare run by the government, you are morons. No one likes going to the post office, it's run by brain dead people that can't get jobs elsewhere. These will be the same people running your "free healthcare " USPS, start caring about the people you serve and hire nice, competent people or I hope you suffer the fate of going out of business. read more

If you could give negative stars, this place would get them. They don't even open on time, they are a disorganized disaster zone. Tons of people waiting in lines at all times. They don't even care. I don't know how this post office is allowed to keep existing given how horrible it is. read more

This place deserves a 0 rating. They are so lazy and rude. They are thief's and steal packages and don't scan them in. I shipped 3 packages on the same day all got scanned except for 1 which was a pair of shoes. The shoes ended up not being scanned in and are "missing". This place is awful. Go anywhere else TRUST ME. read more

Tw House Post Office Carrier - Packages left out to be stolen - Post Offices Near Me - Houston, Texas

My package was supposed to be delivered the 11th of may it is now the 14th of may and no package has been received what the flip man I am truly disappointed and this has to be one of the worst usps office carrier I see many people with low star reviews and story's I'm sorry to who ever this place has let down read more

If I can give this place zero stars I would. Lazy.. rude.. unprofessional. This is the worst customer service I ever saw.. you need to hire better staff including management. read more

I would not recommend this post office. It's very slow and they lose stuff all the time. Get ready for a 30min - 1 hour wait. The postman / women are even worse. I have seen these people throw packages, deliver packages to wrong address on purpose and even leave your packages on top of group mail boxes. (Referencing the cottage grove delivery person). They are so bad I have advise the person (African Female) delivering mail the correct address is person and they just ignore me and put it at a random house. I hope a director reviews their employees and these reviews. Please hire / train better people! read more

Tw House Post Office Carrier - Post office - Post Offices Near Me - Houston, Texas

I should have read the warnings. On this date 12/15 many people waiting in line at 1:30 in the afternoon. The clerk announced he had to leave and left the counter. A supervisor came out and said they can't service us. I can't believe they all just left and had approximately 14 people in line. I understand things happen, but why would they not have the supervisors work the front. Several decided to wait but they do not have a time to re-open or have someone cover the counter. I see two supervisors working in the back including the one who came out and made the announcement. If there was a zero rating I would rate that and if you can avoid this post office please do so and read the other warnings before using or proceeding to this location. read more

This is a paste of what I just submitted online to USPS re: TW House. ***After my complaints in the past, postal carrier continues to leave packages at front door in plain view from street instead of placing behind either of the brick cubbies right there on either side of our door. Our neighborhood has package thieves and USPS carriers aren't helping the situation. Many residents have brick planters or other things on porch where packages can be placed just as easily and hidden from street view. I've even put a big sign on doorstep when I know something is coming and carrier placed package on top of bright neon orange sign saying "USPS: Please place packages behind brick cubby on either side of door. Thank you". This been a continuing and frustrating problem since our long-time carrier retired several years ago. Yesterday's package wasn't even placed at door but at entry to porch, making it even more visible and the doorbell wasn't rang. Fortunately I was home and saw the delivery being made but wasn't able to go outside quickly enough to speak with carrier. This is careless and helping to enable thieves. read more

After you have putzed around with the national office at L'Enfant Plaza and your local street station that actually lost your gatdang package (which then lied about 'how it was delivered') this is the next stop on your Highway to Hell dealing with Consumer Affairs. After more than a week of me having to call everyone multiple times per day to get absolutely nowhere, finally Consumer Affairs at this location called me to discuss the sitch we were having. Their outcome? They "don't know what happened" and offered to send me a letter stating that the package was lost "for some reason" and I was boned since there was no insurance on the package. Adding insult to injury, the letter never arrived at my home. Consumer Affairs either never sent me the letter, or the postman threw that in Buffalo Bayou along with my package and all my other mail. read more

I am posting this review solely to help others If your residential address is somehow listed as a business address in usps registry, there is no way you can forward mail to a new address. This reason behind this is because the post office is trying to prevent disgruntled employees from stealing clients or information from their previous businesses. Even if you go in to talk to the post office in person, there is NO way they can help you. Disregard what the 1-800 number usps people tell you. It will not work. Your best bet is to contact each sender individually and change your address through their systems. read more

it was busy inside but the young lady that helped me, Tremaine I think was her name, was so patient and helpful. I also left my ID and she ran out to give it to me before I took off. read more

Absolute WORST! Do NOT GO HERE! They will have you wait for hours and hours and never help you. I spent thousands on EDDM and they never got sent out. My house was on the address list both times. They tell me they'll call me back and see what happened NEVER do. Trust me save your time and go somewhere else. WORST post office in Houston. Actually worst post office in the US read more

I received an email advising that a package had been delivered. I didn't see it, so I reviewed the cameras. The home cameras showed no package delivery. I went to the post office and was told to wait until the clerk could speak with the delivery/mailman, who happened to be in the back. I waited, and waited...finally, the clerk stated that there had been a mistake and the package was likely in the mailman's "bin". She said she tried to go through it, but it must have been at the bottom, and to look for it to be delivered later that day. I went to the house, and it didn't come. Finally it came the following day...frustrating. read more

Don't come here. They are understaffed and it's actually sad. If you're in the slightest hurry or care about the contents of your package. go elsewhere read more

Everyone was extremely helpful at this location in helping to drop off 260 pre paid boxes. From the lady at the front counter, to the loading dock workers, all went above and beyond. Clean store and friendly staff. read more

needed to ship something out today and left work early to do it. don't trust these people with your important shipments, just imagine how they treat the mail. horrible experience. laziest employees ever, this location closes earlier than the posted time of 5pm. lady in here was probably more worried about stuffing her face than doing her job as she told me they're closed and the people who just got there the same time as i did were "the last customers". your goal should be to take care of customers not turn them away when you're on the clock until 5... read more

This post office is the worst!!! I received a "Sorry We Missed You!" note but they mislabeled the tracking #, so I can't request a re-delivery online. And every time I call they don't answer or it rings and then cuts out. read more

Same as everyone else... I'm out a few hundred $$$ as they did not deliver 3 packages but indicate that they were "delivered". They also failed to deliver my new EZTag letter which showed up in my "Informed Delivery" email a week ago. As far as the missing packages are concerned, my security cameras didn't pick up any postman delivery on the supposed day of delivery despite the carrier claiming that she delivered the packages at my garage door. The cameras did, however, pickup the FedEx guy who delivered an Amazon package which was there when I got home. Unfortunately, none of our complaining will help make things better. The USPS is immune to rebuke and thus its employees will continue to offer this poor quality of service. Ultimately we have to accept that we need to pay to get a higher quality of service which, of course, means that we will have to use UPS and FedEx. Alternatively, anything you have shipped via the USPS should be via a retailer--such as Amazon--that has a very generous policy regarding packages that are not received. Then Amazon can compile the information about the least-reliable USPS locations and prioritize using their own delivery services to avoid the losses incurred by the incompetent USPS. read more

Pickup requests for your mail will be ignored by this facility. To add salt to the wound, you will also receive an email that your pickup requests have been completed. This has happened multiple times every month. I'm not sure if this is done to clear their daily tasks or to fake their performance numbers but it's fraudulent. If you need a package (or multiple packages that need picking up), scheduling an online pickup request will be useless. You'll need to drop the packages off yourself. In my case, make three trips to drop off everything. read more

Since moving to the TW House Post Office, our mail service has been awful. I have not had mail pick up or delivery for 3 of the last 4 days. When I do get delivery, I get other people's mail. I find mail in neighbors yards that has been dropped. I get my Entertainment Weekly only once a month. I currently have three packages that are missing, one saying it has all ready been delivered (untrue) and 2 that have been out for delivery for 5 days. It took me some time to figure out an issue resolution process, so I wanted to document it for others. I tried going in person, but nothing gets written down and it takes forever. The phone process below seems to work the best, giving one day between calling the next level: * 713-861-8535 and ask to speak to a Supervisor. Have your issue and tracking number (if applicable) ready to be reported. This is the phone number for the post office on 19th St. (also called the TW House) * 713-226-3442 and hold until you get a live person to talk to. This is the Houston branch of USPS Consumer Affairs, located downtown on Franklin St. * 1-888-877-7644. This is the Inspector General of the Post Office. Hotline phone calls are answered M-F 11am - 3pm, EST. * Lastly, call or write the Washington D.C. office (202-268-2000) at USPS 475 L'Enfant Plaza, SW Room 4131 Washington, DC 20260 read more

Looks like I'm joining the ranks of many with my utterly terrible experience with this post office and its staff. I was scheduled to receive a package today, 3/16/17, and it was imperative that I actually received it today. Therefore, the sender paid $41.34 for Priority Mail Express and required no signature so the package would be left. Additionally, the sender sent it to my work because someone is always here between 9am and 5pm. I waited all morning until I tracked it again at 1:00pm and received the following notice: Notice Left (No Authorized Recipient Available). The notice was a complete lie because I have been present and available at my office ALL day. The delivery "worker" made ZERO effort to reach anyone or deliver the package to my offices' entrance. I can't help but feel the letter carrier realized how important my receiving the package was considering it was Priority Mail Express, yet that didn't seem to matter to him/her. Perhaps, if this letter carrier remains employed (as I am quite confident he/she will) the $41.34 is cost my sender spent should come out of the letter carrier's paycheck. After getting the notice, I immediately went to the post office to address my concern; however, I was treated worse than I have ever been treated by a so-called "professional" in all my life. The woman working the desk motioned me to come up but never even looked up from the stack of envelopes she was continually re-stacking. She looked at my notice and said "Today's the 16th!" looking at me as though I was stupid. I said "Yes I realize that, but it is imperative I get this package today and the delivery person did not try to contact anyone at the address." She then tells me the trucks won't be back in until 6:00pm. I asked if I could come pick up my package then and she said I could. I even asked twice to clarify since I couldn't even get her to look at me and both times she said I could. As I was leaving, I checked the hours posted on the door which read 9:00am to 5:00pm. I desperately need this package today, so I will go back at 6:00pm though I HIGHLY doubt there will be anyone there. I realize USPS is a government agency and not part of the private sector, thus they are held to no customer service standards, yet this type of "underachieving" work ethic is less than what you would expect from someone forced to pick up trash on the side of the road. And judging by the rest of these reviews, it's not just me. This place has a truly deplorable staff. I only hope one day the employment of these individuals will rely on their performance. read more

If I could give this post office ZERO stars I would. They are the laziest people, rude, they look like they just rolled out of bed and didn't shower, incompetent, and to make matters worse they can't even deliver my mail correctly! I get mail for my neighbor ALL the time. And I'm not just talking one or two here and there...I'm talking 3 to 4 envelopes at a time!!! (I'm guessing all his mail for the day). I also get mail to an address who has the same number as me but a completely different street. I mean really, I've seen the postman as he's delivering the mail in the slots and he looks through each piece before he puts it in the corresponding slot...He is obviously supposed to make sure the correct mail is going to the correct person/address/slot. IT'S NOT ROCKET SCIENCE!!! WHY CAN'T THEY DELIVER MAIL ACCORDINGLY!?!?!?! BTW, I have filed a numerous amount of complaints and these people are obviously not being reprimanded. My post man is constantly a new one. No one can keep their route!!! My husband and I HATE that this is the post office assigned to our address and the fact that we can't request for another post office really blows. I hate to say it but the demographics on the type of people they hire is the problem. Hey post office, when you hire someone, see if they smile, smell good, look attentive, have good csr skills, look presentable, say please and thank you, call their references, you know, the things all employers look for when they want an outstanding employee...someone needs to go in and FIRE EVERYONE at this post office including the postmen and hire people who actually CARE! PEOPLE, PLEASE FILE YOUR COMPLAINTS AGAINST THIS POST OFFICE WITH CONSUMER AFFAIRS!!! THEIR NUMBER IS 713-226-3442 (401 FRANKLIN ST. HOUSTON TX, 77201) AND KEEP A RECORD OF YOUR CASE #, THE PERSON YOU SPOKE TO, DATE & TIME. IF THIS DOESN'T WORK CONTACT D.C. AT CONSUMER ADVOCATE USPS 475 L'ENFANT PLAZA, SW ROOM 4131 WASHINGTON DC 20260-5601 (202)268-2000 Maybe together we can make a difference...at this point I'm skeptical though. I listed the phone and addresses to file complaints because it has taken me forever to figure out where you can file complaints against the post office. PLEASE FILE COMPLAINTS WITH CONSUMER AFFAIRS AND THE OFFICES IN D.C....PLEASE!!! WE NEED TO BETTER THE SYSTEM!!! read more

Everyone PLEASE file complaints against this post office. Contact Consumer Affairs @ 713-226-3442 Also call the Inspector General of the Post Office: Hotline phone calls are answered M-F 11:00am - 3:00pm EST 1-888-USPS-OIG (1-888-877-7644). I've contacted the State Reps and filed numerous complaints with the USPS. Everyone Join in on this!!! hopefully together we can make changes. Its our tax payer dollars that are paying the worthless government union workers. read more

This post office is a disaster! We regularly don't get our mail at all. Packages are frequently marked "delivered" then never delivered. I've filed complaints online repeatedly and they've done nothing to fix the issue. I finally got someone on the phone today. They were supposed to call me back in 15 minutes. It's been 5 hours. I don't think they're calling... Please handle the problems with your carriers so we can get our mail delivered! read more

This post office is trash. Having a P.O. Box here is pointless because they lose your mail and packages or the packages are delivered to other P.O. Boxes- that's the only consistency here. There's a couple good people who work behind the counter, but every package I've mailed from here is destroyed by the time it reaches its destination. read more

Pleasantly surprised at this location. I came in at my lunch break on a Thursday and was in and out in less than two minutes sending a certified letter. The people were very nice and helpful. Great job guys please keep up the hard work. I wish that more post offices were like this but they simply are not. read more

This post office is the worst. I've been dealing with them for over 20 years for our business. Our letter carrier is GREAT, but he has a lot of seniority and frequently is off. The replacements don't have a clue. We have had very serious problems over the years including not returning certified mail that has a 30 day return time, we get them back months later. Recently they scanned a package and the information says it was delivered on a Saturday. We are closed on Saturday. After repeated calls and no return calls all we can assume is either the package is lost or stolen or sitting somewhere inside the PO and they don't plan on redelivering it. I hate dealing with them. If you get a live person, their attitude is that you are putting them out by asking them to track your package or they put you on hold permanently. The worst! Follow up: Went to the facility to find out what happened to the missing package of medications. Found out that the carrier scanned the package and left it outside the burglar bars at our closed business on a Saturday, in a high foot traffic area of Houston just off Washington St. Needless to say, it was stolen. Thank goodness the company I ordered them from is reshipping via FedEx, they are great! What idiot leaves a package of medication on a busy street on a weekend? How hard would it have been to note that we were closed and take it back to be redelivered on Monday. read more