It's hard to rate a post office because each experience can be different. I have visited this post…read moreoffice dozens of times over the years. I have been helped by some MISERABLE/RUDE workers and I have had some AMAZING/FRIENDLY workers. My most recent trip was very pleasant but I've been helped by the same person in the past and they were super grumpy. Who knows... they could have had assh*le customers that day, which put them in a bad mood. Time of day and time of year affect the experience at the post office as well. Coming midweek in the morning during August is completely different than the week before Christmas. The building itself is kind of dumpy. There is an area along the side which sells some boxes and tape, which is underutilized and looks "blah". Overall, I don't long to come to the post office but when I do, I try to make it short and sweet.

This Post office is terrible. The workers are rude! Pearland needs to do better with customer…read moreservice. My package was stolen due to negligence on their behalf!!

Nathan is a horrible manager, employee, and general individual. I truly try my best not to allow…read moremy feeling to intersect when conducting my business. I can ignore a lot of things. However, Nathan has to get out of his feelings when a customer is expressing dissatisfaction with the service he provides. Nathan is demeaning, derogartory, and rude. Since the "mandatory" implementation of US postal F1583 renewal process, this guy has completely lost his mind. It is borderline power tripping. I was not asking for any special treatment, but what Nathan should NOT do is prohibit/delay my process of receiving mail that's address to ME, for ME, and C/O of ME. I've had my box with Pearland Postal Plus for some time and the hassle of changing my service is daunting. Beau and other staff are GREAT, they've never given me special treatment, but Nathan is incorrigible. I hope they find another store manager because he is bad for business.

I called ahead during the week to verify the Notary hours. I came around 10:30 ish in my morning on…read moreSaturday and told the person is out on errands. If you need someone to show up to their job and be present at the designated hours, this is not the place. We are all busy, and plans are weekends accordingly for errands. Call first if you want to be sure.

Great passport service! Employee was patient and pleasant to work with. Very opposite of all…read morePearland post offices.

We had a very frustrating experience here when applying for a passport. I debated writing this…read morereview, but ultimately decided to share so others can make an informed choice. At the time of our appointment, the employee (AA. Male) handling passports was focused on assisting another customer who had arrived late and had not completed her paperwork. Instead of prioritizing those who were on time and prepared, he spent a significant amount of time chatting, flirting and helping her fill out forms. From our understanding, most passport offices require you to arrive on time with completed paperwork, otherwise you risk losing your appointment slot. This gentleman could've easily woman moved this woman to the side to allow her time to complete the necessary paperwork. Also, I didn't even think the employees could fill your paperwork out for you. We arrived on time with everything filled out and ready, and our appointment could have been completed quickly. Unfortunately, we were left waiting while attention was given elsewhere. It felt disorganized and unfair, especially given how strict most passport services are about timing and preparation. Based on this experience, I would recommend considering another location if you're looking for an efficient and professional passport appointment.

I came to this postal office today may 27 at 10:30 am and the young man there was very helpful and…read moremade everything go smoothly while multitasking and helping other people. I wish there was more people like him very bubbly and helpful. unfortunately I did not caught his name.

My passport walking went smooth thank you Blanca and Sean for the help ! They made my visit…read morefabulously

Alright, I normally don't do this but it HAS to be done. On Monday, Nov. 10 around 12:15 pm, my mom…read moreand I wanted to return an item from an online order. Being that we very rarely mail out packages and this was a small item, we wanted to ask about the most economical method to ship it out. An Asian lady comes from the back room and calls out to help the next customer. Already you can see her facial expression was unhappy -- somehow I knew this was going to be a bad interaction. I showed her the small item, said we wanted to return this, and asked what would be the cheapest way to mail it out -- no rush shipping necessary. Immediately she is in a foul mood, copping an attitude, claiming she can't tell us until she enters it into the system. Really? I'm not asking for an exact cost to the penny. Just a general idea of which shipping method would be best for this situation, and maybe even a ballpark figure would help. I also understand there may be a weight limit to certain shipping methods, so I disclose that it only weighs a quarter of a lb, thinking that narrows down the options. She snaps back, exasperatingly saying she's not sure until she enters it into her computer. Ok, fine. Let's get it in the system. I start to put the item in a generic box we brought along and fill out the address, until she rudely added that if we didn't have tape, she pointed to the back and said we would need to buy. Wow. The whole room is silent, so everyone can hear the conversation. If the needlessly contentious attitude wasn't obvious before, it was clear as day by then. Still, I knew what was going on and but didn't feel the need to make a scene. I realized we forgot to bring the tape, and since we were running another errand and would pass by our home anyway, we decided to just swing by the house again to grab the supply, and go to another USPS near our next destination. As we walked out, my mom said she had an attitude problem. The tone was absolutely rude the entire time. Look, it's a simple question. You're telling me, as someone who works at the USPS, you have no idea which method would cost the least for a three-inch item weighing a quarter of a lb? I don't know what got into her. Did something happen in the backroom? Everyone has a bad day, but no need to take it out on your customers. Her behavior was completely unprofessional and uncalled for. There were two other ladies in front working at the same time. The room was quiet as everyone, including the other customers, could sense the tension in the air. If Management doubts my experience, you can ask colleagues about what transpired, as well as review the security footage to corroborate. I hope she is reprimanded for her behavior. I should also add that the lady at the other post office was extremely kind and helpful, and voluntarily taped up our package for us, even when we were holding our own supply.

Plenty of parking space even for larger vehicles. I only needed some information and stamps…read more If you rent a PO box, no Reminders are not sent on renewals. Best option is going online for automatic renewal or in person renew for two years. Otherwise, you may insure late fee.

How could you ever not mention awesome and great customer service, when we so easily recognized…read morethat which is poor. I attempted to drop off a package the day before to ship back Amazon, however everything the attendant told me was accurate and detailed. So, thank you and I was able to send the following day with no problem.. So, thank you! Until the next time, Bye- Bye!

The employees need training in how to interact with customers. Sloppy, slovenly appearance. Poor…read moreposture. Rude. Arrogant.

I have been coming here for years! I avoid going elsewhere if I can help it. Reading the negative…read morecomments and I'm shocked to say the least. While Theresa is straight to the point and does not hesitate to say it like it is, she is in no way an asshole. In fact, she's actually a very kind woman and she does not come off as less. If you are looking for a fake smile and a little tickle on your ass with their nose to make you feel more safe or worthy of dropping your packages off you will likely leave disappointed when you leave. It's a wonderful place with a wonderful owner. She works hard and she's good at what she does. Kissing ass is not her job.

Amazing customer service by this dynamite lady! She's a one woman show and runs this business like…read morea champ!!

One of best in the shipping business. Overall, I really…read moreappreciate the ease of doing things in FedEx from finding boxes to making copies. However, was not one of my best experiences. I went in to ship a display back to work in the same box that it was sent to me. Nevertheless, I was being told that because It a Hazmat sticker they couldn't accept it, so I am explaining to the employee all I didn't was recycle the box. So after explaining several times that it wasn't what she was assuming, the box was accepted shipped back. The moral of the story is communication, please.

This review is specifically for Diana! I'm new to town and I've visited this location a few times…read moreto print but I'm loyal FedEx customer. Diana was extremely helpful. Her customer service was superb! Diana was extremely patient with my job and took her time to not only help me, but answer my questions and teach me some things as well. i was highly appreciative of her and her knowledge and professionalism. Diana went the extra mile and it was apparent it was actually genuine. It's sad to say but that type of service is rare these days. Thank you Diana, you rock!

Total lack of service; closed before they were supposed to with a handwritten sign that said system…read moredown

I would give 0 stars if I could. Came here today 10 minutes before 5:00 and workers were still…read moreinside. They wouldn't let me in and closed 10 minutes early. Been here other times in the past and one time someone who was working went to go to back to take a break for 15 minutes. Everyone else in line had to sit there waiting until the worker came back. Seems like this location is always under staffed. I will not be going to this location anymore.