I've been here so many times, and I've never had any negative experience…read more Everyone is always so kind and they've always been extremely helpful, especially when I had an issue with my mailbox.

Went to a post office for the first time in years ...I needed 1 piece of tape for my label on my…read morepackage " you can buy some tape !" 12.95 Even if it's the policy not to give a piece of tape he said it with a smirk and a sense of pride. Congratulations!! I'll go back home get a piece of tape and then mail my packages at the UPS. Store. Congratulations you saved the government a piece of tape but the revenue of my products is going to the private sector !! Normally I am a champion of federal workers ! Esp in this day and age But with service like that no wonder people hate federal agencies !!! I hace a crazy idea...how about invest a few bucks in tape on the counter in the lobby for customers...then perhaps customers will enjoy the experience and want to come back and do business with USPS.. This same person will be crying some day when his big beautiful fed job gets cut ! When you end up in the private sector at the UPS store you will need to up your customer service game !!!! What are the chances I'll do any business at USPS.....um let me think NONE!

It's hard to rate a post office because each experience can be different. I have visited this post…read moreoffice dozens of times over the years. I have been helped by some MISERABLE/RUDE workers and I have had some AMAZING/FRIENDLY workers. My most recent trip was very pleasant but I've been helped by the same person in the past and they were super grumpy. Who knows... they could have had assh*le customers that day, which put them in a bad mood. Time of day and time of year affect the experience at the post office as well. Coming midweek in the morning during August is completely different than the week before Christmas. The building itself is kind of dumpy. There is an area along the side which sells some boxes and tape, which is underutilized and looks "blah". Overall, I don't long to come to the post office but when I do, I try to make it short and sweet.

Waiting on an expedited letter from Austin for my 85 year old father. It was supposed to come 9/12…read morebefore 9p. They never scanned it for receipt in Pearland and proceeded to mark it undeliverable and no one was home and they left a note. Lies. two people were here. My doorbell records movement and ringing. Nothing at the time they lied and said they came. They left no note anywhere but did deliver two pieces of mail for the street behind me.

Stopped in this post office location because it's a bit of a pain in the _ _ _ going to the…read morePearland post office. (I try to avoid going down Broadway if at all possible.) This is a smaller post office but despite having 4 people in line ahead of us, the line moved fast. Iris helped us out and was fabulous. (I sometimes get nervous going to the post office because I feel like 9 times out of 10, the workers are miserable.) Not in this case, she was pleasant and helpful. Only needed some stamps and was in and out in under 5 minutes. I'll definitely be coming back here for all my post office needs!!!

USPS is raising the bar with their mailing boxes. Purchased a box that included 8 pieces of tape so…read morewe don't have to buy a whole roll of tape . Very convenient! This location has Good customer service with a bit of an attitude.

Just had a most pleasant experience at our Alvin Post Office. Extremely courteous, friendly,…read morecompetent front desk employees. Thank you ladies.

I went in today to buy mailing supplies and send off my package. Both ladies in there were friendly…read moreand on their game. They treated all the other customers nicely and helped one save a bundle on the envelope he was sending. They were so patient with peoples issues. Nice job ladies!

I came by here for the first time, about a week or so back to get passport photos (which came out…read moregood). I think the two employees, "N & N" were courteous, friendly, and prompt. I went ahead and sent my letter out for my passport while I was there. This will definitely be a choice in the future, compared to going to the post office.

Nathan is a horrible manager, employee, and general individual. I truly try my best not to allow…read moremy feeling to intersect when conducting my business. I can ignore a lot of things. However, Nathan has to get out of his feelings when a customer is expressing dissatisfaction with the service he provides. Nathan is demeaning, derogartory, and rude. Since the "mandatory" implementation of US postal F1583 renewal process, this guy has completely lost his mind. It is borderline power tripping. I was not asking for any special treatment, but what Nathan should NOT do is prohibit/delay my process of receiving mail that's address to ME, for ME, and C/O of ME. I've had my box with Pearland Postal Plus for some time and the hassle of changing my service is daunting. Beau and other staff are GREAT, they've never given me special treatment, but Nathan is incorrigible. I hope they find another store manager because he is bad for business.

Was just here today, have been here a few times prior, but just wanted to let everyone know, they…read morehave masks if your in need. They are home made, by I believe the owners wife, she is a nurse.. Come check this place out. One of the friendliest postal places in Pearland! Stay Safe...

The owners are incredibly kind and so pleasant! They helped me in every way possible and I left so…read morehappy! I would recommend again and again.

I just had the most amazing encounter with Cagney and I had to share. We were expecting an…read moreimportant package. I heard the mail truck so my son and I ran out to meet her but sadly it wasn't on her truck. It was late and she had only one more stop. Fifteen minutes later, she pulls up again and was so excited because it was in the mailroom so she brought it back to us! WHO does that anymore! Kudos to you Cagney! Thank you again!

Don't deserve one star. We had a passport appointment for…read moreour family of five, and the experience at the Forward Post Office was incredibly disappointing. Getting two parents and multiple children together with all of the required documents, copies, photos, and signatures is not easy. We arrived on time for our scheduled appointment, fully prepared, expecting that our reserved time would be honored. Instead, the staff chose to prioritize the walk-in mail line over customers who had passport appointments. We waited for more than an hour, only to be told they would not be able to help us and that we should drive another 20 minutes to the League City Annex. This showed a complete lack of respect for our time. If appointments are accepted, they should mean something. We did everything we were supposed to do, yet our family--and two other families with appointments--were left waiting while customers buying stamps and mailing packages were served instead. What makes this even more frustrating is that the posted sign indicates P.O. Box mail is available by 10:00 a.m., suggesting there was an established process for handling mail. It appears the decision was simply made to prioritize mail services over scheduled passport appointments. After reading the reviews for this location, it's disturbing to see that many others have reported the exact same issue. This doesn't seem like an isolated incident but an ongoing pattern. If this office cannot reliably honor passport appointments, it should reconsider offering the service rather than repeatedly wasting families' time. This experience was unacceptable, and I hope changes are made so other families don't have to go through the same frustration.

This store is always on point. customer service is professional and pleasant. thanks for all the…read morenew staff.

I only use UPS for returning Amazon orders and dropping off packages with prepaid labels, so I…read morecan't speak on their shipping services. The staff are always polite whenever I visit; every time I'm short on packaging tape, they offer to seal my packages for free. During a slow hour with no line, I'm in and out of the store within one minute. However, on any given afternoon, the line wraps around the entire room due to inefficient servicing. UPS management, if you're reading this, I'm begging you -- save one spot at the counter for drop-offs only. You all probably know by now that the bottleneck in wait time is due to the customers that require more extensive shipping services (i.e. packing, creating a shipping label), which leaves many of us waiting for 5-10 minutes just to hand you a package fully ready to be shipped out.

I've been using this USPS on a regular basis. Sometimes they'll do my things quick or slow it…read moredepends on the line as well. I don't have any issue yet quite often the international form is out so it's better that they stock them on a regular basis. It's a quite old looking facility as well. Hope that they'll keep up or improve the pace of the flow! Come for those need to send something! Cheers

Location is the slowest I've ever seen. No Dropbox for packages and the lady at the front is…read moreelderly and it's only her. It's over 10 people in line waiting currently