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USPS

1.4 (28 reviews)
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After waiting patiently on hold for over an hour I finally hung up.
Michelle A.

After being left on hold for over an hour, I called back and spoke with someone who said she would speak to the carrier and call me back, she never called me back. The next day I called and spoke with someone and although she was the first out of 4 people who was actually able to help me. She was very rude and condescending. I'm not going to go into detail here because this would become a VERY LONG post. My suggestion is to fire all of the old incompetent people and get a fresh batch of people who actually like their job and take pride in helping customers.

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Photo of Andrew W.
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3 years ago

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24 days ago

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2 years ago

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10 months ago

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Photo of Sharel S.
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2 years ago

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2 years ago

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2 years ago

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2 years ago

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6 years ago

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3 years ago

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4 years ago

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4 years ago

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4 years ago

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Photo of Kara G.
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7 years ago

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3 years ago

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Photo of Lacey D.
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6 years ago

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6 years ago

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Photo of Joel D.
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10 years ago

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7 years ago

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6 years ago

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6 years ago

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8 years ago

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11 years ago

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7 years ago

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8 years ago

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7 years ago

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10 years ago

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8 years ago

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United States Postal Service

United States Postal Service

(15 reviews)

Wow wow!!! I have never had such great customer service experience like I did here!! Everyone is…read morevery friendly, helpful and cheerful!!! I have dealt with many post offices in Houston Texas!! And let me tel you people are rude and not helpful at all but this one surpassed my expectations!! I was helped with passport pics and sending the forms, I was in like shortly and the staff made sure I had everything before getting to clerk!! Big thumbs up and I hope they get credit for what they are doing here!!! I cannot believe the reviews because I have been here several times and they all being excellent!!!

It's frustrating when the people who work at a facility want to argue with you about how a service…read moreworks when their answer does not match what is posted on the website. I put a hold on my mail and selected the option to pickup my mail that was held. I would rather pick it up because the mailbox is small. I actually resumed the regular delivery for before I returned home. The worker I spoke to told me the day the hold ends is the same day it starts delivery... which I agree. But my request said "Customer will pick up accumulated mail at Post Office". On the FAQ is says, "Note: There is a 10 day period in which to pick up mail at the end of a USPS Hold Mail® service request. If not picked up by this deadline, it will be returned to sender. If your delivery does not resume as requested please Contact Us." I went to pickup my mail before returning home today and the mail was already delivered to the house.

United States Postal Service

United States Postal Service

(16 reviews)

Great passport service! Employee was patient and pleasant to work with. Very opposite of all…read morePearland post offices.

We had a very frustrating experience here when applying for a passport. I debated writing this…read morereview, but ultimately decided to share so others can make an informed choice. At the time of our appointment, the employee (AA. Male) handling passports was focused on assisting another customer who had arrived late and had not completed her paperwork. Instead of prioritizing those who were on time and prepared, he spent a significant amount of time chatting, flirting and helping her fill out forms. From our understanding, most passport offices require you to arrive on time with completed paperwork, otherwise you risk losing your appointment slot. This gentleman could've easily woman moved this woman to the side to allow her time to complete the necessary paperwork. Also, I didn't even think the employees could fill your paperwork out for you. We arrived on time with everything filled out and ready, and our appointment could have been completed quickly. Unfortunately, we were left waiting while attention was given elsewhere. It felt disorganized and unfair, especially given how strict most passport services are about timing and preparation. Based on this experience, I would recommend considering another location if you're looking for an efficient and professional passport appointment.

US Post Office - I had 7 letters that needed to be mailed out at $8.56 each

US Post Office

(110 reviews)

I never thought I'd say this, but this was a pleasant post office experience…read more Let me clarify, I let my passport expire...I know right. If you've ever done this, you know that now that online reissues (not renewals) require an appt and in person trip to the post office, and finding an appt spot can feel impossible. Fast forward a few months, I ended up here (the 1st available appt within 50 miles of my house), and although I was hesitant and a bit bent out of shape upon arrival, I have to give these folks their props. While I waited for another family to finish their passport affairs, the team member sent me out to expedite my process by acquiring my passport photo down the street (while saving my spot in line...which was a treat, because this spot gets busy). When I returned, the family was still going, navigating questions, and working out payment. I'm sure it was a stressful situation on both ends, but once finished, you would have never known based on how I was treated. Quick, efficient, friendly, and painless. I couldn't have asked for a better experience. After a few weeks...or maybe months...my passport was at my door. If you're looking for a seamless passport experience, I recommend these folks!

Worst experience I've had. We came in the building to two lines of people cutting in front of each…read moreother and confused where the line was. They said nothing as people asked each other what to do and getting frustrated as to why people were cutting in line in front of them and still being helped by the workers. Waited 30mins until the lady told us to go to the side door and press the door ringer. No one answered. pressed it two more times and 10 mins later, still no one. A older lady came up for the same thing and pressed it another two times. Still nothing. She pressed two more times and we could hear the worker asking "why are they pressing the buzzer too many times" as we were still waiting for an answer. Very rude and lazy workers. I do not recommend this location.

USPS - postoffices - Updated May 2026

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