We've had several packages just go missing, today my wife got an empty package delivered to her…read more All of the missing/stolen items all came through the District Heights distribution center. They're stealing packages and gift cards. Every employee there needs to be fired and replaced with honest people or shut that place down. There needs to be a sting or investigation of what's going on there. I know I'm not the only one they've stolen from and when you call them to tell them what happened nothing ever gets resolved. So far we've lost 3 gifts cards totaling $500, 2 pairs of little girls Ugg boots a LV women's jogging suit. This is unacceptable and an investigation needs to happen and some people need to go to jail for theft and be made to make restitution. I'm not going to let this go this time. Seven on your side, State Senator for that area as well as Delegate and County Council member will be hearing from me until this is resolved. They keep stealing because they know nothing will be done about it. Lock them up, take their pay and payback those they've stolen from!

As of 1/20/2024 this location has astonishing service. Two young ladies in particula, Mariah and…read moreKiara took great care of me from beginning to end. long story short I was short tempered and newer employee Mariah was so friendly and patient. When Ms. Kiara heard Mariah needed assistance she stepped right in with a welcoming attitude and thought us all something. The key to this is team work and patience when working in customer service really go along way. Thanks Ladies Now that's how you do it. The community appreciates you both! My grandmother was a post office clearly for 40 years and retired and is doing well.

Staffs always friendly !! Never had a problem here , never really had a problem waiting in a line…read moreeither , fast service for sure

I mailed 7 letter at the Clinton Post Office on April 6, 2023 and only 2 of them reach the…read moredestination as of April 27, 2023. I believe that someone in that branch are stealing mail. Therefore I had to stop payment on 5 checks and submit Fraud Claim against the checks that never made it. Thank God that my bank are very alert they called me to let me know that the information and request has been circulated throughout and my account alert has been activate. This is the largest amount of checks missing that was mailed inside this branch. One was done a year ago that I had to post a stop payment for. Very sad to say that the staff is as unconcerned about any complaint that you bring to their attentio. NO ACCOUNTABILITY AT THIS BRANCH!!!!

What a breath of fresh air! Unlike other USPS locations, this one was spacious, not crowded, and…read morewith kind staff. My wife, nine-year-old daughter, and I walked in on a Friday in September to renew our daughter's passport. Even though they have walk in hours at 9am on Fridays, we made an appointment for 10am online. Right away, Cherry helped us. She was very patient and kind. She took our daughter's photo, copied a few documents, and walked us through the completed application. We were on our way within 15-20 minutes. This USPS is inside the National Postal Museum in the building that's the first federal building named after a woman. It's spacious with all the things you'd expect- stamps for sale, greeting cards, etc. It's right next to the Union Station Metro.

Kudos to the money losing USPS (loses of $9B annually) for finally getting tough with Amazon. It…read moreseems the Post Office is tired of delivering Amazon packages 'the last mile" at a contract rate significantly below their cost. While I'm no fan of the bloat and bureaucracy at the USPS (I blame Congress who treats the USPS like a jobs program and never wants to dial anything back) it's nice to see that they're willing to walk from Amazon who seems to desire renewing their delivery contract at virtually no increase. It would be nice to see a check mark in the win column for the Postal Service. Five stars for hanging tough

I had package saying they were delivered, but haven't received them. I have checked my cameras to…read moreverify time they supposedly were delivered but weren't. I pray that the drivers are not stealing them. I have reported it, but no action have been taken.

I rarely go to the post office but if I have to I will always go to this location. They were…read morewilling to accommodate a last minute change to my appointment and the two women that facilitated my transactions were extremely kind, thorough, and efficient.

Terrible and Unprofessional Service…read more USPS in Upper Marlboro has been incredibly frustrating. I was expecting packages today that were too large for my mailbox, but instead of delivering them to my door, the carrier marked my address as "vacant" and returned the items to sender. I literally saw the carrier in my neighborhood. After calling customer service, I was told this particular carrier marks mail as "vacant" if people don't check their mailboxes frequently. That's absurd and unprofessional. Now I have to wait another day for redelivery, all because of laziness or personal assumptions. Completely unacceptable.

Despite living in the area for over 20 years, this was my first time visiting this post office…read more It's an older building, so it was a little chilly inside. It's also small. Three windows were open and i was out in 20 minutes, despite the line ahead of me. The rep I had was very nice and friendly. I would return.

Worst post office I've ever been to. I have to go here because it's on base and I have no other…read moreoptions. It's dirty. There is always a line. The little table to write and wrap packages is in front of the cashier so people naturally flock to the box area to wrap and the woman behind the counter yells at them not to wrap there constantly ... is that easier than just fixing the dumb layout? They are almost always low on boxes. I've never been to a post office where my packages disappear or arrive at their destination late. Even right now it's 2:46 and they haven't reopened after lunch so I'm standing outside in the cold. GO ELSEWHERE!!

The Supervisors ext. at this location does not allow voice messages so it just rings and rings…read more The lines and wait times are very long. The best source is to call the postal inspector. I despise this location but it's the main office for Capital Hill. Good luck!

I'll say this is hit and miss spot because seems like most of the workers don't want to be there…read moreand can come off annoyed. I've been here a few times and that was my perception, but this time it was different. Now maybe because I was the only person there was no long lines so I was in and out without any issues. Only thing I hate and I see this in many establishments in this area that the workers are always on the phone talking loud even when customers are in front of them. Just really unprofessional but with these younger than 30 year olds I hate to say can't expect anything more.

Friendly employees, and received excellent customer service from the employees…read more. The facility was clean.

​I live within walking distance of this post office, but after my experience today, I will avoid…read morecoming back unless I have to. I went right when they opened, expecting professional service. Although the lady at the counter did eventually help me, she was extremely rude and displayed terrible customer service throughout the interaction.

Happy Good Friday!…read more It saddens me to write this review. I can't believe only two windows were operating on a Friday. Perhaps if the staff would have apologized for the wait it would have made everyone feel valued. I stood in line for 45 minutes to purchase two stamps. Unacceptable! Customer service is a non-factor and it's a SHAME.

"A year has passed since I wrote my note," the narrator reveals before laying bare that he "hope[s]…read morethat someone gets my message in a bottle" in the Police's 1979 number one, UK chart-topping, hit song of the same name. But what if, instead of those pleas echoing from the vocal chords of an island castaway, they were delivered matter-of-factly from one of the many soon-to-be-satisfied patrons of the U.S. Post Office located at 10901 Rhode Island Ave. in Beltsville, Maryland? First, we would lose all manner of suspense in the lyrics credited to Sting; and, second, the narrator's devastating visual discovery of "a hundred billion bottles washed up on the shore," signifying that he's "not alone in being alone," would never have happened, because the bottle, carefully sent via USPS, would have reached its intended destination within the relayed projected time.

Customer service was great at this location. I went here yesterday for the first time to inquire…read moreabout passport services. I spoke with a staff member who was Asian, I'm sorry I didn't get his name but he was so helpful in answering my questions and explaining the process. I was impressed and appreciative. I went back today with my documents and a young lady named Shawnte assisted me. OMG, she was so pleasant and helpful, she patiently took care of my documents and gave clear instructions, at the same time assisted other customers just as efficiently and friendly as she did me. It is refreshing to receive this type of service AGAIN! I have gone to several USPS locations in Rockville, Bethesda, Kensington, College Park and now Beltsville. I have to say the service and tone of this Beltsville location is superior than the others. I say it's refreshing because in today's world the type of service we receive is horrible. It's absolutely horrible to call any business for assistance and receive appropriate service. We're lucky to get a person on the phone and one who can actually resolve the issue. Thank You Beltsville USPS!! You're doing something right !!

always smiling and friendly- The ladies here at this site have patience of Job' Thank you all!read more

They were so amazing! Fast and super nice! We applied for a passport and worked with Ms. Tanisha-…read moreshe took the photo and walked us through the whole process. We will be using them for sure in the future!