​I live within walking distance of this post office, but after my experience today, I will avoid coming back unless I have to. I went right when they opened, expecting professional service. Although the lady at the counter did eventually help me, she was extremely rude and displayed terrible customer service throughout the interaction. read more

Happy Good Friday! It saddens me to write this review. I can't believe only two windows were operating on a Friday. Perhaps if the staff would have apologized for the wait it would have made everyone feel valued. I stood in line for 45 minutes to purchase two stamps. Unacceptable! Customer service is a non-factor and it's a SHAME. read more

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I stopped buy to purchase stamps from the machine in or to mail out holiday cards. I was able to walk right in. Use the machine, place the stamps on the cards and drop the cards in the mailbox. Bada bing, bada boom. Quick and easy. read more

U S Post Office - Front Entrance - Post Offices Near Me - Upper Marlboro, Maryland

Absolute horrible!!!!!!!!!! We've been living here for 20 years and this is the worst the customer have been. What is going on these days with people one girl and two guys and the girl had a horrribleeee not terrible her attitude was absolutely disgusting and the guy took over. It's like you have to fear sending a package! read more

It's slow and the staff has been rude for over a decade! Close this trash location since we have to go elsewhere for better service anyway. Tina is inefficient, disrespectful and rude. read more

I don't really have a need to go into the post office too often, but I've been to this one when the occasion arises. Came here today to mail something to a friend. Didn't realize they closed at 12pm on Saturday and arrived at 11:55am. As soon as I walked in they informed me the counter was closed and only self service was open. The reason I'm giving this place 5 stars is because big shout out to Kenny who helped a few of us. Despite being told the counter was closed, he helped us anyway and it was well after 12pm. Appreciate the excellent customer service and saving me a second trip. read more

U S Post Office - Side of building - Post Offices Near Me - Upper Marlboro, Maryland

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I am still writing because this is not getting better at this location. There is Still no change to the way business is handled. Still slow, Still only 2 windows open at time even on the most busiest of times of the day. Since my last review, this post office even changed their lobby hours due to people sleeping in the lobby area for the safety of the customers. Now how can this be if someone chose to have a PO Box here solely due to the lobby hours being 24 hours? Do the consumer get some of their money back and/or returned? It is ok because this is due to the safety of the consumer however, it is still an inconvenience to the consumer as well that the consumers should be alerted or stop advertising that the lobby is 24 hours when it is not. That is false advertisement. I have written other Maryland Offices about the location and is always turned back around to come to deal with this post office. I have even tried the Attorney Generals Ofc and Consumer Protection but again back to the post office, they make it so there is nothing or nobody that says or do anything here. Every request for assistance via the website, the responses come back robotic or does not answer my question and most definitely does not resolve my issues. Just tragic.... read more

This Post Office had very poor customer service. Mail. Courier is very disrespectful. Been trying to handle the situation. However, supervisor is very disrespectful as well. read more

-1 stars. Customer service is absolutely bad. The people behind the counter just talk to customers any kind of way. No courtesy or professionalism whatsoever! read more

I am beside myself. I am visiting a friend who needed to stop and get her passport at the post office. Tammy was helping us, she was very rude, vile, and offensive. I just could not believe my ears. While waiting I heard Tammy repeatedly using profanity, I will not go into detail because of how disgusting her language was. She needs to be evaluated as an employee. She is SHADY- I would never trust this person with my personal information or money. read more

U S Post Office - Update: Received this harassing message from Tammy.. I think she should probably look inward and take her own advice. - Post Offices Near Me - Upper Marlboro, Maryland

This post was inspired by my fellow yelper & sister Tija Anderson. I think she wrote the exact same review a few weeks ago... Listen, I'm being completely honest when I say, this is the worst post office EVER! This is not a post office that you can quickly run in and out of. Every single time I come it's only to drop off packages with prepaid labels & I'm always in there a MINIMUM of 20-25 minutes. NO CAP!!! (Shout out to Big Draco) Hahaha! But seriously, it's worth it to travel a little further for quicker service. I literally live 2 mins away, but I will no longer visit this post office. On top of that, the self service machine is ALWAYS broke. All I'm saying is, STAY AWAY! read more

U S Post Office - Post Offices Near Me - Upper Marlboro, Maryland

So I found myself scrambling to get last minute Christmas gifts off on Christmas Eve. The line was pretty long, but they were fully staffed & worked through it quickly. There was even someone out in the lobby helping customers before they made it to the front of the line. Under normal circumstances, I'd probably give them 4 stars, but today they went above and beyond. I bought my sister two canvas prints and I had been fighting with a box and bubble wrap for the last 1/2 hour. I finally gave up. I was not going to fit those prints into any boxes they had. I proceeded to the register to send off my other envelope. The rep that was assisting me asked, "what happened to your box?" (Clearly everyone in the post office had seen me struggling with the multiple boxes there...) I told him it won't fit. I'll have to send it later. He said, "hold on a sec..." A couple minutes later he comes from the back with a box that looked like it was tailor made to fit my gift!!! Wow. I was super excited. Not only that, it actually saved me a buck! Now my lil' sister's gift will only be 2 days late, instead of a week or so! read more

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Well I'm back. This place will never change. One window open and 15 people in line. This Is ridiculous!! I've said, never again, and I try to give them another chance. I'm done. read more

Fast service and polite staff. I think they are managing well in light of COVID19 and hopefully I won't have to come often... took 10 minutes.. only 10 allowed at a time and clear markets of 6 ft distance.. read more

U S Post Office - Post Offices Near Me - Upper Marlboro, Maryland

Only one person working at window..if it wasn't for the little post office in Landover, which is manage professionally and waay better and the bulk mail place in Forestville, we the neighborhood would be at a loss.. read more

Always stupid, short staffed,, slow service, slower and really slow service for a public service provider

The lightskin lady at the desk with the tattoo on her neck is rude af & not intelligent. Maybe she needs training again because the girl is slow and doesn't listen to understand. read more

HORRIBLE! Today, the 11th of August 2023. They had one cashier with 10 people ahead of me. She was working with a customer who was mailing off 50 envelopes. You can hear other workers in the back. Where was the Supervisor/Manager to send someone out front? I stood in line for 20 minutes, when I decided to visit the Mitchelle Office in Bowie. By then the line grew more to 25 people waiting. Only in our neighborhood!!!! They have to do better or hire competent workers. read more

This Post Office is conveniently located, however I'd advise everyone to save themselves the trip. Every time I come here, the self - service machines are broken and there are only 1 or 2 staff members working. read more

U S Post Office - Arrived at 9:00 when they opened. This is my place in the line....the line is doubled behind me. - Post Offices Near Me - Upper Marlboro, Maryland

This is the ABSOLUTE WORST post office in the area. It's hard to believe we, as taxpayers, actually PAY to keep this place open. The staff is limited and rude. The manager is short tempered and lackadaisical. Today there 18 people waiting and one...one person at the counter. Employees chatting it up in the back that we can SEE! They instituted a ticketed (now serving" system) which isn't helping. We can do better than this! And is 1:02pm, when people may be trying to get things done at lunch. There is no wonder the postal system is a mess. And the self serve machine doesn't work?? WTH? The area deserves better! The Seniors standing deserve better!!! read more

U S Post Office - Post Offices Near Me - Upper Marlboro, Maryland

The personal Kios and large deposit spin bin is always tape up and inaccessible; what's the point of having it? You can't place nothing but letter mail in the outdoor mailboxes. Long lines during peak hours with insufficient cashiers. It's just a huge inconvenience every time I go. Uhggg! read more

Never in my life have I lost trust in the post office. I moved to a new community and BECAUSE of this post office, I want to sell my house. It is an ongoing issue. EVERYDAY (and I'm not exaggerating) EVERYDAY, I get other peoples mail, my packages are lost and they say they are delivered, and I just don't know what to do. - Who can handle this any higher after speaking to management? I am so frustrated I am exhausted. The city of PG county needs to do something. SERIOUSLY anyone reading this needs to do something about this post office. I get mail gets lost on occasional bases, that's life; but EVERYDAY? there is much more to this.... I have been let down and I have lost so many important documents and so much money from lost packages. I am unbelievably upset. ALL I WANT IS MY MAIL! - JESUS! PLEASE GOD SOMEONE DO SOMETHING! read more

"The worst" Are postal offices still federal employees because they are the absolute worst regardless of the location you go to for service. They steal or loose your packages so BEWARE. We have been informed that several employees have been fired for stealing consumers packages. They have either stole or lost several of our family items we had delivered here with no valid explanation from the supervisor or manager or supervisor on duty. File a formal complaint with the Postmaster General The Consumer Affairs office that serves 20774 can be contacted at: CONSUMER AFFAIRS UNITED STATES POSTAL SERVICE 900 BRENTWOOD RD NE WASHINGTON DC 20066-9998 Phone : 1-800-ASK-USPS Fax : 202-636-5315 https://www.prc.gov/consumer-assistance https://www.prc.gov/public-representatives Please take the time to report them to these agencies. Hold them accountable for their actions. read more

It's almost as if I could excuse the lack of just satisfactory service if it wasn't for the terrible attitudes everyone has here on the phone and in-person. No one is asking you to be happy go lucky but just a decent level of respect for people just coming in to have a service, that they pay for, delivered. Aside from that, lines are still long, packages still lost/never delivered...the usual as the other reviews below me. read more

This post office is so disrespectful like the staff is always catching an attitude, I tried to call to get passport help I was waiting for 30 minutes FOR SOMEONE TO PICK UP this place is horrible they need new people working there I would recommend coming to this post office read more

I dealt with the passport agent and if I could give her a negative star I would , worst service ever disgusting attitude and no sense of empathy for actual human feelings what they just put me through forced me to write a review FIRE HER! read more

I have tried and tried to give this post office a chance. They have bumbled shipments of perishable goods for weddings that I worked hard on and acted so "as if" about each situation. I now take my items to other postal facilities to be mailed. But since we have no choice as to which post office our items get sent through and who our carriers are, this is where my tolerance draws the line. I ordered an item that i needed for travel and had it shipped priority express. I received a notice stating that "Your item arrived at the UPPER MARLBORO, MD 20774 post office at 2:07 pm on July 6, 2015 and is ready for pickup." So because they have horribly inconvenient hours 9-5, when most people are working, i leave work early to go and get my package, only to get there and they can't find it. So now i keep getting the gas face from some blatant broad that wants me to believe that my package is out on the truck for delivery. Ummm NO, because you said your drivers leave at 10 (so how did my 2PM package get on her truck??), this says that my package arrived at your post office at 2:04PM and at 2:07PM it is now ready for pickup. the location of the package even states that it is at the freaking post office!!! WTH So I leave the post office at 5:06PM, come home and wait for my postal carrier, only for her to tell me that she has nothing, but maybe one of the other carriers picked it up by accident and took it back to the post office at the end of her shift. WTF??!! Where is my package?? I despise the nonchalant attitudes of the people in this facility. No one says that they have to be the epitome of kindness but don't treat me as if i just fell out of the 3rd grade!!! You don't know what people are mailing or need to receive, but i guess they make so many mistakes that they now take each and every complaint with a grain of salt. There was a man in line with me that waited an HOUR for the manager to get off of a "conference call" to speak with her about his disgust with their service, and of course she came up (no uniform) with a nonchalant attitude and explanation to match. #DONE If i need something delivered I will do my best to have them ship it to me via UPS or fedex because this place is a freaking nightmare. The lines are ALWAYS long, and the wait even longer. The attitudes are horrible, the clerks are over worked and we the customer always get the tail end of everything. IF YOU CAN, USE ANOTHER FACILITY!!! read more

I've never had a problem here except the long lines. Customer service is always helpful, and they are friendly. Warning- If you can help it, don't come within the last hour or Saturday. read more

4/16/2020 Don't Go TO THIS POSTAL OFFICE, IF YOU DON'T LOOK AFRICAN AMERICAN or maybe, even a Person of Color, especially, while wearing a face cover! I encourage the leaders/managers of this facility to review your video recordings from 4/16/20. I went to the post office to mail things out to my family during this Pandemic/Social Distance/Distress time in our society. When I entered the post office, there was one customer at the window counter finishing up her transaction, while another female customer awaited her turn in front of me standing in line on the left side of the customer counters. Typically, the line is on the right side of the customers' counter, but because I noticed that there was only one other person in the building.. in line, I went and stood behind her. The postal worker called to assist this person, and while I was waiting for my turn, another person entered the post office and lined up on the right side of the customer counter where the lines are usually formed. When the postal worker called for the next customer, I went to her window, and instead of being greeted in a professional manner, she questioned me if I was next in line? I said yes, and she looked over to the other customer in line behind me, as of to get her approval first, and the the customer responded that I was first in line. It was unprofessional and humiliating that the postal worker was rude, questioning me, and she didn't question the person in line that had been in front of me and I had stood behind her in the same line on the left side. The worker said that she was passing on information to me that the line starts on the other side of the counter (left side). My concern wasn't her message, but how her message was presented and received. Her approach was rude, unprofessional and accusatory! I'm not sure what she's familiar with, but who or what adult would go into a post office, or anywhere, to cut one or any person in line, other than in error, especially, when it was empty at the time. I asked a male employee to speak with the manager, which I was able to and expressed my concerns. The manager listened, apologized and said that she would address the issue. As we were speaking, more customers had entered, when an older African American woman started yelling out to me that the postal worker was not rude but telling me where the line is. This woman was not there when I entered the Postal Office or next in line, but she felt the need to give her unnecessary input in yelling many things at/to me such as I'm lying....you all think that you can come in here and do what you want. I asked her what does that mean, and she insinuated that I knew what she meant! I then asked if she was being racist? She said if that's what I thought then......At this point, it made me realize that both of their behaviors toward me was because they did not see me as a person of their own race , culture or that I deserved respect. People are dying and are afraid during this time of the unknown Pandemic and Social Distancing. RACISM or any other negligent behavior is unacceptable! I completed my transaction with a male postal worker, and Now, I'm afraid of the retaliation by the workers with my package. I was guaranteed that my package would reach my family in three days ( by Saturday, 4/18), and if it doesn't, or anything brings harm to my family, the Postal Office and shift workers will be held accountable. Really sad and unexpected experience!! Those of us that are still employed, we should be grateful and not take it for granted because without the publics financial business and support, more jobs will be cut. read more

I appreciate this post office and the customer service I have received is always a 1a. everyone is always nice and helpful and the lines are not usually so long. they also have a self-serve area in the front. parking lot is tight read more

If I could rate this post office ZERO stars I would. The cashiers were both piss poor and had a attitude when I asked for a receipt and my tracking number. It's really sad that the customer service level is so low in urban areas! read more

I want to give this post office a minus star. I have never encountered this type of unprofessionalism from a Post Office in the entire United States. I recently moved to the area and I have not been receiving all my mail, although, I filed a change of address with the post office from my previous residence and with all my creditors. I had a package that was delivered damaged. I contacted the business (where the package originated from) and notified them the package arrived damaged. They said they will send me a replacement immediately. After a week or two when I didn't receive the replacement, I notified them again, they said the package was delivered on May 27,2017 and sent me a confirmation. They ask that I locate my post office and inquire. I contacted my servicing post office, USPS Upper Marlboro. I visited in person, and was told by the supervisor there, she would need to locate the carrier to find out what happened to my package and that she will give me a call later that day. I did not receive a call from her that day, so I went back the next day. First of all, I had to wait at least 20 minutes for her to come to the window, and when she did, it wasn't because of me, it was another customer there waiting to be heard. When she saw me, she seemed caught off guard and said, (which I don't believe she even tried to locate the carrier) that she has not been able to locate the carrier and to give her a couple of days and she would give me a call. Well that was now, almost three weeks ago. I have not heard from her and still no package. Additionally, I'm still waiting on my mail. There is definitely a disconnect on this end. This is frustrating and ridiculous. The post office has been in business for decades. This is not new stuff. To top things off. A mail carrier was in my building on Saturday and two crates of mail was sitting on the floor in the mailroom unattended for an extended period of time. The mail carrier was no where in sight. It was unattended for so long that I tried to wait to see if the mail carrier would reappear, but she or he took so long, that I had to leave. That is not the first time I've noticed unattended mail. One day there were several crates of mail sitting outside the door of my building, unattended. I don't get it, is it the mail carriers responsibility to safe guard our mail? It's a wonder, I don't get any mail, because either someone is stealing it, or she's placing it in the wrong mail box, or it's just lost, go figure. Ok, I'm calling the authorities the next time I see unattended mail. I didn't have my phone on me the last time moving forward, I won't leave my apartment without it. I had no idea that the mail service was this horrible in Upper Marlboro, had I known I would have kept my previous address. Somebody needs to be held accountable for lost, missing or stolen mail. This is crazy ridiculous. read more

Been here a few times, usually slow but today there was a new girl working and she was super efficient. Got me in and out ! She moved as you should when there's a long line instead of acting as if she hated her job. read more

This is the SLOWEST post office I have EVER been to and they never cease to amaze me. I got here a few minutes before they opened and there was a line, which I expected. But with over 10 people already in line you would think that there would be more than 1 register open, but there wasn't. Only 1 register was open and the other young lady was mostly just straightening up and walking around occasionally asking other customers what they needed. All I have to say is be prepared to wait for probably at least 30 minutes. I have never been here and waited less time than that. And I thought I was doing something by picking up my priority envelope and certified mail receipt yesterday evening and filling it out. Come to find out I could have done it this morning while waiting in this "only one lane open" line. I should've went with my instincts and drove up the street to Kentland/Dodge Park instead. They move waaaaay faster. read more

Zero stars!!! Rather spend the extra and have my things shipped with ups. They lose all, ALLL of your packages

I'd give less stars but that isn't possible. I've sent packages through this post office and the majority of time they're lost. Spoken with Supervisors there and they don't really care. This organization has no accountability nor would I recommend sending ANYTHING through this office. AVOID LIKE THE PLAGUE read more

they deserve no stars. i wouldn't recommend getting any packages that has to come from them. the staff there are rude, packages always seem to get lost(stolen) the drivers dont scan items when they are suppose to neither do they deliver them (stolen again) when they are suppose. dont call them and tell them that you havent received your package, they'll tell you that you arent giving them the right number or the number isnt showing up. i was suppose to receive a package ,when i looked online it said it was out for delivery but i never received it that day. the next day i look online and it says that its in transit and that there isnt any more futher updates. i call the postal office and the lady tells me that im not giving her the right tracking number when it was correct. turns out the tracking number wasnt showing up from her end. from now on ill have my packages shipped to va im for sure there employees do there job oppose to this one. its a shame i have to commute to va just to receive a package. never again will i use upper marlboro postal office!!! read more

U S Post Office - never again - Post Offices Near Me - Upper Marlboro, Maryland

A failing ranking for a failing post office. They are in a prime location and could do so much better than they do. The fading utility of our postal service is personified by this location. As has been stated, they will be careless with your packages and will lose them. What is worth adding is they will be nonchalant about their negligence. Spring for delivery by UPS or FedEx instead. I will, from now on. read more

Worst customer service ever!!! Some of the employees are pissed to serve you. My taxes are paying their paycheck. They should try a smile or friendly service for a change. If you wake up with a nasty attitude you should just stay home and don't come in to work that day. read more

Everything that's wrong with government employees can be found under this one roof. I've been unable to get a key for my mailbox for almost a month because no one can find it. Not that anyone took any time to look for it but it's not in the place where they usually are. Even after they re-keyed the mailbox, they were unable to find the new keys. Guess what....they are going to have it re-re-keyed. This place is awfully disorganized. read more