My package has been rescheduled daily since 01/30/2026 due to "severe weather". Today is now 02/10/2026 and there is no update. Customer service are representatives from different countries and are limited in assisting. UPS refuses to assist thousands of customers with locating their packages. Due to the package being "en route" we cannot file claims to receive refunds or reorder the product. Please file complaints with the state attorney general! File disputes with your banks! read more

UPS Customer Center - My tracking details - Shipping Centers Near Me - Landover, Maryland

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As others have mentioned, package is lost with zero accountability from UPS staff and nowhere to turn for help for a very important medical prescription. I've called the call center in India over 15 times and get the same script every time: "it's being escalated", "we'll contact the local facility", and my favorite "we'll call you back in one hour." Spoiler alert, no call backs and no package. Those same representatives are not able to provide useful information-- they can't see where the package is. The can't get ahold of facility staff. There is no customer-facing staff at the facility. When I ask customer service representatives to speak to someone in the United States, they refuse. This is horrific customer service and if this is before the expected 30,000 layoffs, I don't want to know what it will be after. I will not trust this company with important and lifesaving packages ever again. read more

This is one of 4 packages I have been waiting on for 6 days and have gotten ZERO help with it every time I call ups. I understand the weather delays but this UPS has been delivering in this neighborhood and to my home for the past week with no issues. But for some reason this package plus 3 others NEVER make it. Everyday it says "Out for Delivery" and the live tracking shows the truck comes to the neighborhood before mine and then it goes the opposite way and my packages never get here. When I call, I get told I have to wait until the next business day due to weather or processing issues read more

UPS Customer Center - Shipping Centers Near Me - Landover, Maryland

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If I could give less than one star, I would. My package has been "out for delivery" and then delayed due to "severe weather conditions" since the 29th. It's a delicate custom package that I am worried about losing or being stolen. To make things worse, UPS still expects you to pay if you want to go pick up your package despite the fact that this is all due to their incompetence. The excuse of severe weather delay no longer works and it's gettting out of hand now. Deliver my package or offer full compensation! Edit: I wanted to add that it is impossible to get through to anyone on customer service Edit: finally delivered read more

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They received my 3 packages ordered from a Vendor 3/30. 3/31 they said an attempt to deliver but we were closed and will reschedule the next day, despite not being closed. A reschedule noticed was posted online each day until 4/2. A call to a supervisor at 301-386-8132 alerted me our packages were locked on a trailer and will POSSIBLY arrive Wednesday the 7th. read more

UPDATE: The overnight delivery package was eventually delivered a week later. I trusted UPS with some very important documents that needed to be delivered the next day, and that's the service I paid for. I will never trust the company again. And a refund? Forget it. I have been given the runaround, told a check was in the mail, etc. and no refund has ever been received. And that was after it took quite some time to even figure out how to apply for a refund. They promised overnight, and didn't deliver. Not even close. Then they don't honor their guarantee. Nope, not going to trust UPS with important documents again. ORIGINAL REVIEW: Would give zero stars if I could. Sent a package of documents overnight from NJ to Washington, DC and it got routed through Landover, Maryland. (Last time I sent something to DC, it was routed through Baltimore, with no problems.) After an inexplicable delay, it said it was "out for delivery". Then that disappeared from the tracking information and it has said "delayed" ever since. 5 days later for an "overnight" package. Customer service was useless. Gave me the phone number of the Landover office, but helpfully said, "Call every 15 minutes because they don't answer the phone often". How about, they don't answer the phone ever? I've been trying to call them for 5 hours and all I get is a constant busy signal. I guess they take the phone off the hook first thing in the morning and put it in a wastebasket or something. Reading other reviews, it is clear there is something MAJOR wrong with this UPS facility. They are either stealing packages or throwing them away. I'm assuming my overnight package was opened and then thrown away when it was found there were no checks or cash in it. If it ever gets delivered (not holding my breath), I will update this review. read more

What is the point of loading a package onto a truck just to ride around with it, then return it back to where it was loaded???? The driver was in the Capitol Hill area for hours and knew the access point closed at 5. The driver conveniently delivered EVERYWHERE else in the area until the access point closed. UPS is garbage and the customer service is trash. Shut it down already. read more

I'm fairly certain that the drivers at this location stole the birthday present I shipped to my sister. Lots of suspicious delay updates regarding "severe weather conditions" (what is severe about sunny 45 degrees?) and one notification about how there was no one available to deliver the package. Her building has a mailroom. To make matters worse, all they use is AI for customer service now. read more

I requested a refund because UPS repeatedly delayed this package, even though other packages shipped through UPS were delivered without any issues during the same timeframe. The explanations provided for the delays were inconsistent and not credible. Due to the ongoing delays and lack of reliable delivery, I could no longer wait for my order to arrive. read more

I went to the distribution center since I am having the same issues with a package as the rest of the recent people leaving reviews. The customer center closed in August 2024 so there is no representative to assist. I spoke with a driver in the parking lot who said they are backed up from the snow and not making deliveries at night/when freezing to avoid ice. He said there was no one who could find my package for me that has been there for a week. He the said to be patient and just wait for the package to come. He had no explanation why it was out for delivery three of the 5 days it's been at their facility. I also called the help line to the call center (India) who said a local number would call in 60-90 minutes and no one called me so I called back and finally they said someone local would call in 45 minutes and I never received a call back. Pretty epic failure by UPS to maintain delivery standards more than a week and a half after a storm where all roads are now plowed and passable. read more

UPS Customer Center - Customer center closed - Shipping Centers Near Me - Landover, Maryland

I have been waiting for my package to be delivered for almost a week. I have received several updates saying my package is out for delivery and messages saying that my packages will still be delivered that day just a little late. And this has gone on for 3 days. Each day it showed that the package was loaded onto the delivery vehicle. I called ups and was told my package would be delivered and how many stops the driver had before me, never any delivery. After the third day of calling and complaining I was told I would receive a call about my package. When I finally received the call I was told that package was told lie after lie. I was told that my package was still on its way, that my package might be still in the shipping container on the yard and that it wasn't delivered because the driver may have been called back to the yard because of the bad weather conditions or something else. All of this after the tracker has shown my package out for delivery three consecutive days. And when the person is caught in her lies she gets smart and doesn't want to give her name. Very unprofessional to say the least. Shortly after getting off the phone my tracker said no estimated delivery date and then back to saying it's on the way. But she told me she didn't know where I was getting my tracking information from. And this package contains important things for my mom's funeral on Saturday. read more

UPS Customer Center - Shipping Centers Near Me - Landover, Maryland

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same as everyone else. It's now been 11 days since the winter storm. UPS says out for delivery then i get an "update" saying packages are held. i have numerous packages in limbo - will be 12 days tomorrow they've held my packages. one is for a prescription. read more

i'm having the worst experience ever as far as a delivery. My package was supposed to be delivered 4 business days UPS keep rerouting my package back to the warehouse saying weather conditions. I've been tracking the driver. He's been in my neighborhood three times and never delivered my package at this point I think stole my package every time they just keep saying we ensure your package will be delivered, but it has failed to be delivered. now my package is saying it will be delivered today, but on my UPS app it has NOT been scanned at the warehouse. read more

UPS Customer Center - Here's proof of everything I'm saying in my review! - Shipping Centers Near Me - Landover, Maryland

Service is horrible haven't received my package in 2weeks and is was shipped through next day delivery.

UPS MD is horrible, UPS overall has horrible customer services that's not even in the states but in another country and they answer nothing. The click a quick answer and that is it. The website is also horrible. They never update in a timely fashion and their live mapping doesn't work and when it does, also doesn't give anytype of update. I've been waiting a week & a half from the time my package was suppose to arrive and I still have no package, no updates and no help at all. It's obvious that the customer service has no communication at all with any UPS shipping Hub and it's ridiculous. If you're a business or a person shipping, if you want your packages to get where you need them to go or be able to track them properly don't use this outdated company read more

Same as everyone else. My package has been delayed since February 5th and sitting in Landover because of a "weather delay". I've had other UPS packages delivered since then. Looks like packages that were supposed to be delivered during the week of the storm are just sitting somewhere until UPS can play catch up to get them all out. read more

what everyone else said. They do not deliver packages on time. my package was delayed by 5 days going on 6 now and because its being scanned i cant even get a refund read more

Terrible they came to delivered and never knocked or rang the bell but left a notice saying they attempted delivery and we where home.

If I could give less than one star, I would. My package has been "out for delivery" and then delayed due to "severe weather conditions" since the 29th. To make things worse, UPS still expects you to pay if you want to go pick up your package despite the fact that this is all due to their incompetence. The excuse of severe weather delay no longer works and it's gettting out of hand now. read more

A UPS truck drove by my house while my package was being held for "severe weather conditions." Amazon, FedEx, and basically all other services are delivering except UPS from this location. The board did an amazing job laying off 30000 of their employees. read more

My packages coming through this center are never delivered as scheduled. From the time they arrive in the facility to the time they are delivered is often close to two weeks. My current deliver has been out for delivery since December 11th. How long does it take a package that arrived at your facility on December 9th to arrive in Upper Marlboro. The track record is appalling!!!! read more

Unfortunately I have had terrible experiences with the UPS Landover processing center. Two separate times (one in May one this past week) they had a package out for delivery to me. Both separate times the items were sent back to the Landover processing center - and then disappeared. UPS Customer Service can't help. I was literally just hung up on after speaking to a representative. read more

My package was delivered to the wrong address, actually there was no address on the house, so I don't understand how the driver choose that particular residence. The only way I was able to locate my package was due to the photo the driver labeled as delivered. read more

UPS Customer Center - Identifying my package was delivered to the wrong address. - Shipping Centers Near Me - Landover, Maryland

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This place wasn't so helpful on getting my package, they ask for too many proof. But in a way, it is good, but I think having an out of state ID should be fine, but they wanted a DC ID or something with the address I listed. read more

UPS Customer Center - Shipping Centers Near Me - Landover, Maryland

so I never thought I'd be here in 2025 but it around december and I was expecting to receive my phone the day it was supposed to come the first time i got a notification before it can even say out for delivery that said the package was opened and discarded.. mind you I had 2 pone shipped one 17 pro max and the other a 16plus the 16 came the 17 was stolen... I contacted the shipper immediately they opened an investigation and sent the package again now I'm getting a message saying my address is wrong when mind you they came a couple days ago ago to deliver my iPhone 16plus this is frustrating and annoying af we pay for our things to be stolen they need to shut this location down for good read more

I am still waiting for a package that was supposed to be delivered last Thursday and it's now Tuesday evening. No calls back as promised and no updates at all. read more

I had a few packages delivered to my home. When the delivery driver walked me to my door and put my packages on the floor in a strange way(I have ring camera) I started going through them and he left the building. I noticed one of the packages wet and damaged so I went outside. I asked him why was that particular package wet and damaged and why previously had he given my packages to someone up the street without my knowledge. He then started verbally assaulting me and threaten to come back to my home and kill me. Police were called and a report was filed. I immediately reached out to UPS because his behavior is unacceptable and they should not have a person working for them and threatening to kill customers. I am taking my complaint as high as it can go. The UPS drivers on this route tend to steal packages hence a pair of my shoes missing from the wet damaged box smh. read more

They stole my 14,240 USD Rolex watch. I dropped off a package that contained a Rolex watch worth $14,240 US dollars on the 23rd of June. It was supposed to be delivered to Hong Kong within 2 days. However, after a day, the system did not show any updates beyond the drop-off confirmation. Realizing this was not normal, I visited the UPS store and inquired about it. The staff assured me that such delays were common and advised me to wait until Monday to see if there were any changes. I also contacted UPS customer services multiple times, but received the same response. On Monday the 26th, there were still no updates in the system. Concerned, I immediately initiated an investigation. Later that day, the investigation was closed with a note stating that UPS was unable to contact the recipient. I called UPS twice and was informed by both agents that UPS had located the package. I requested them to continue shipping it to the intended destination. However, there were no further updates in the system the following day. I reached out to UPS again, and this time the agent advised me to wait for one or two more days. Finally, on the 28th, the system indicated that all merchandise was missing, and the empty carton had been discarded. UPS would notify the sender. This made no sense to me, as the package was securely packaged with three hard-layer boxes, making natural damage unlikely. I consulted a UPS employee who informed me that the system showed the damaged box had been found at a main UPS hub located at 8440 Ardwick Ardmore Rd, Landover, MD, 20785. Online reviews of this location indicated a pattern of theft involving expensive packages such as phones and jewelry. I visited the hub in person. However, one of the supervisors expressed doubt about the expensive item being sent. To substantiate my claim, I showed her pictures of the box and the watch. She disputed that it resembled a genuine Rolex. I assured her that its value was approximately $15k USD, to which she asked if I meant $1.5k. I clarified that it was indeed $15k in US dollars. Due to our lack of understanding, I decided not to engage further with her and requested to speak with the drivers/loaders manager to report the issue. An employee informed me that the manager would return in an hour and suggested leaving my phone number for a callback. Aware that I might not receive a call, I declined the offer and insisted on waiting in person. After a few minutes, the employee returned and informed me that the supervisor would not be available and that the only option was to leave my phone number and wait for a call. This situation left me extremely frustrated. and they never called me as my expected. I gathered all evidence and I am waiting for the final decision from the UPS. Be aware of this place. read more

I paid extra to have my package shipped in two days for my trip and once again, they have had my package for the past day and a half so sí won't be able to get my package before my trip. They made it seem like it was my fault ! I had been on the phone with UPS all day and it's completely frustrating how they do not care about other peoples time or money. read more

On two separate occasions, I recieved electronic notifications that attempts to deliver had been made. No delivery was attempted on either. I searched for a written notification around my door and wondered why the deliverer hadn't knocked or used the intercom. It dawned on me that the notification was bogus. I had taken off from work and was sitting in my living room watching tv as I always do when expecting packages. No one ever came nor was a written notification left. Maybe the driver was in a hurry & lied about making an attempt but my neighbor said it happened to her as well. If I could specify what delivery service to use when ordering online... it would be Amazon... at least they have delivery instructions on their site and so far have ALWAYS followed those instructions. Maybe UPS should follow their lead read more

This facility needs new management. It is horrible. Multiple times this place has lost, misplaced or packages has had packages stolen. I currently have been waiting 7 days for a next day package. Plus there is no way to get any answers. One star is too high of a review. read more

I caught the delivery driver on camera, who picks up her packages from this address, throwing my boxes in anger to the ground after dropping one. Absolutely unacceptable. read more

This facility sucks. You people have had a perishable package in you facility since last Friday when it was to be delivered. Then there was an exception making to be delivered yesterday but still you people are running around since last Friday with a perishable package WHY CAN'T YOU DELIVER IT read more

This location needs to be investigated. Since relocating to this area I have consistently had issues with obtaining packages. I now get my packages automatically rerouted to a UPS access point but every now and then, depending on the size, some packages are sent to my home instead and are never delivered. Every single time this happens, the package is marked as "delivery attempted," (conveniently at the same time stamp, which tells me it must be the same employee doing this) and I have to go to this location and force the staff to obtain my packages from the drivers and hold them at the location. Then I am forced to return later in the day to retrieve the packages myself. Today a supervisor told me over the phone that she "doesn't know why the package was marked 'delivery attempted' at that time because he wasn't even out delivering packages at that time." The drivers are stealing packages and UPS isn't doing anything about it. I'm going to continue to report this until the thieves and the employees who are enabling them are held accountable. read more

Attempted to have package delivered to customer and working with this Landover site was terrible experience! Failed to deliver 2X, returned package to my company, resent package through same center (not my choice), and failed to deliver 3rd time! read more

Last autumn some friends and I road our bikes on the GAP trail and C&O Canal Towpath from Pittsburgh to Washington DC. After our adventure we needed to ship our bikes back to California. We called around to several bike shops and shipping services and the price was either the cost of a new bike, or there were no boxes available. We were just about ready to give up when I called Don at the UPS Store on 15th Street NW in Washington DC. Don suggested a money saving option, gave us a price that was more than fair, and even helped us disassemble our bikes. When we ran out of time, he packed up the bikes for us. We returned to California and within the week, received our bikes, expertly packaged for us to reassemble. Don is the kind of employee that took ownership of our shipping problem and delivered well above and beyond our expectations. He gave us thanks down the best customer service experience I have ever had. I hope he can be commended for a job well done. When I'm in DC I will always bring my shipping to Don at the UPS store on 15th Street NW. read more

Everything. This location closed two days ago with no notice and packages are still being processed through it but causing significant delays because it will have to be funneled to another facility for delivery. I paid $93 for overnight just to not receive my package on time! Horrible! read more

UPS customer service is deplorable and difficult to navigate. Drivers are saying Delivery Attempted over several days and then "losing" the packages. I work from home and I've repeatedly been home when packages were not delivered and marked Delivery Attempted. The drivers need to be investigated. read more

If you're stupid and lazy, get a job at UPS. You'll absolutely not be fired and have a long career. Earlier today a stupid delivery driver came by my house today. They didn't bother calling my apartment from the call box and left a "missed delivery note" on the door. I called and complained immediately. UPS did nothing and set my delivery to come 2 days from now. This facility was supposed to call me. They didn't. However, they said they did. So, they're not only lazy and incompetent. They're also liars. If you need something delivered. Use anyone else, these people are useless moro read more

I have an overnight delivery sent to me, however, it's been three days and i still don't have my package. I received each day three different update for three different time my package will be delivery. Call UPS customer service is useless, as the gave me the same info tracking info I already receive stating my package is out for delivery, each day I call them. I request a phone number to the facility but they only took my number and said a Manager will call me, thus far I haven't received a call. Now I know this was due to a snow storm the day before my package was to be delivered, but it's been three days now and the streets a cleared enough for UPS drivers in Maryland, schools are open and school buses have been picking up kids in my neighborhood and other delivery trucks, so I am not understanding why my package is not being delivered. I was told I can put in an investigation until three attempt for delivery has been made; but no attempts has been made, so I am at a lost as how to get my package delivered when UPS customer service can't even help. read more