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    UPS Customer Center

    1.3 (269 reviews)
    Closed 8:00 am - 7:00 pm

    Services - UPS Customer Center

    Shipping centers

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    If I could give less than one star, I would. My package has been "out for delivery" and then delayed due to "severe weather conditions" since the 29th. It's a delicate custom package that I am worried about losing or being stolen. To make things worse, UPS still expects you to pay if you want to go pick up your package despite the fact that this is all due to their incompetence. The excuse of severe weather delay no longer works and it's gettting out of hand now. Deliver my package or offer full compensation! Edit: I wanted to add that it is impossible to get through to anyone on customer service Edit: finally delivered

    Customer center closed
    Abby J.

    I went to the distribution center since I am having the same issues with a package as the rest of the recent people leaving reviews. The customer center closed in August 2024 so there is no representative to assist. I spoke with a driver in the parking lot who said they are backed up from the snow and not making deliveries at night/when freezing to avoid ice. He said there was no one who could find my package for me that has been there for a week. He the said to be patient and just wait for the package to come. He had no explanation why it was out for delivery three of the 5 days it's been at their facility. I also called the help line to the call center (India) who said a local number would call in 60-90 minutes and no one called me so I called back and finally they said someone local would call in 45 minutes and I never received a call back. Pretty epic failure by UPS to maintain delivery standards more than a week and a half after a storm where all roads are now plowed and passable.

    Juanita Y.

    I have been waiting for my package to be delivered for almost a week. I have received several updates saying my package is out for delivery and messages saying that my packages will still be delivered that day just a little late. And this has gone on for 3 days. Each day it showed that the package was loaded onto the delivery vehicle. I called ups and was told my package would be delivered and how many stops the driver had before me, never any delivery. After the third day of calling and complaining I was told I would receive a call about my package. When I finally received the call I was told that package was told lie after lie. I was told that my package was still on its way, that my package might be still in the shipping container on the yard and that it wasn't delivered because the driver may have been called back to the yard because of the bad weather conditions or something else. All of this after the tracker has shown my package out for delivery three consecutive days. And when the person is caught in her lies she gets smart and doesn't want to give her name. Very unprofessional to say the least. Shortly after getting off the phone my tracker said no estimated delivery date and then back to saying it's on the way. But she told me she didn't know where I was getting my tracking information from. And this package contains important things for my mom's funeral on Saturday.

    Here's proof of everything I'm saying in my review!

    i'm having the worst experience ever as far as a delivery. My package was supposed to be delivered 4 business days UPS keep rerouting my package back to the warehouse saying weather conditions. I've been tracking the driver. He's been in my neighborhood three times and never delivered my package at this point I think stole my package every time they just keep saying we ensure your package will be delivered, but it has failed to be delivered. now my package is saying it will be delivered today, but on my UPS app it has NOT been scanned at the warehouse.

    Identifying my package was delivered to the wrong address.

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    3 months ago

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    3 months ago

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    3 months ago

    Service is horrible haven't received my package in 2weeks and is was shipped through next day delivery.

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    3 months ago

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    3 months ago

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    4 months ago

    Terrible they came to delivered and never knocked or rang the bell but left a notice saying they attempted delivery and we where home.

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    3 months ago

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    5 months ago

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    2 years ago

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    2 years ago

    It's permanently closed for more than a month, Company lay offs. It's going to be missed.

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    3 years ago

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    Page 1 of 7

    Ask the Community - UPS Customer Center

    Review Highlights - UPS Customer Center

    Most of the time you can even flag down a driver while you're on the street and they can do it from their little computer if that's not the UPS truck that has your package.

    Mentioned in 4 reviews

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    FedEx Office Print & Ship Center - I got flyers and they came out soo clean I love them.

    FedEx Office Print & Ship Center

    (22 reviews)

    I have always had a super easy time here. I have picked up print orders and even done print jobs on…read morethe spot here! It's usually the middle of the day when I come, so I have never really dealt with a crowd. I have no idea what it's like during peak hours! Either way, they make the process seamless, whether you're doing pickup or using the self-service kiosks on your own. The tools on the site are pretty versatile and customizable, but sometimes projects do get complex. I have been able to call ahead and get any concerns addressed, and even given live tutorials over the phone. But back to the store itself, the place has always been quiet and clean... and given its location relative to my house, it's nothing short of convenient! If you have any printing needs, you can't go wrong with FedEx.

    I am a frequent customer of this Shipping FedEx Office location in Greenbelt and have been for many…read moreyears. I have always been pleased with the quality of service I receive. I have also seen Store Manager Ann and her staff provide helpful, professional service to all customers on a regular basis. Today my experience was even more exceptional. I went in to have my item packaged and shipped. As typical I was promptly greeted and within a short period of time served by the Store Manager Ann. While waiting, I suddenly felt faint and said something to her. She immediately got me a chair to sit, then went to the back of the store and gave me a cold bottle of water which I'm sure was either her's or for employees only. Once she had me situated, she promptly took care of the package and payment while checking to make sure I was OK. With her care, I recovered in a short period of time. I let her know I was much better and thanked her profusely. She then took a FedEx card and started to write down a phone number and asked me to call her when I got home to let her know I got home OK. Her warmth, professionalism and over and above care of me as an individual was outstanding. I know she has been the store manager there for years and today I'm especially grateful she was.

    24-Hour Speedwash Laundromat - My clothes with soap in them after the machine was restarted twice now.

    24-Hour Speedwash Laundromat

    (4 reviews)

    I was in a serious debacle trying to wash clothes in my own building that I had to google this…read moreplace because I wanted to try it specifically. From the outside it appears to be clean, inviting, and never busy. Once I arrived, it was very clean, smelled good, organized, excellent service from the staff, and it was very spacious. Bonus to this place is that it is not coin operated. You will need to purchase a laundry card and add the funds . . . how neat! In hindsight the machine in my building not working saved me from walking up & down the steps and only doing 2 loads at a time. I arrived at 11 and was back home by 1:35 and that was after washing, folding, putting clothes in bag, and walking to the carry-out and liquor store. I might ditch the convenience of washing clothes again in my building and go to the neighborhood laundry mat and get it done much faster!

    I came here today (8/30/25) to do laundry at around 11:30pm and the man that was here working was…read morevery disrespectful. I had put my clothes in the machine, put my soap, put my card in and went to push start and the machine was giving an error that the water was low and it wouldn't let me start the machine. I went to call the guy for help and I said hello to him, he didn't say anything back. I went to the machine and he followed me and tried to start it but it didn't work so he restarted the machine. He then walked away from me not saying anything so I kept saying "excuse me, excuse me" and he just kept walking. He finally turned around and I asked him was he going to refund me the money the card took, he said that was what he was going to do....WHY DIDN'T YOU SAY ANYTHING THEN?? He came back and restarted the machine and it was still giving the same error message. He then told me to move my clothes to a different machine and I was trying to explain to him that I already put the soap in the machine and he just kept repeating "move it to another machine then proceed to yell at me "what did I say!?" and that I don't listen and started pulling his ear while yelling at me that I don't listen. That was utterly rude...I am not his child and there was no reason for him to get loud and disrespectful with me.

    UPS Customer Center - shipping_centers - Updated May 2026

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