The office itself is fine. The carriers for the most part are fine. It's one or two relief carriers…read morethat didn't get the memo that mail goes INSIDE the mail box. I have gone in to speak with the supervisor with a handful of mail for the entire building just stashed in the magazine slot (or sometimes strewed out on the floor) but that hasn't helped. I've put a sign on my box kindly asking for the carriers to put MY mail inside MY box. But my mail still winds up stashed in the magazine slot for the building along with everyone else's mail. I'm trying to give the carrier who's doing this the benefit of the doubt but it's happening over and over and over again. I clear out my box daily and timely so I'm not understanding why my mail isn't in my empty box? I work for usps so I get important work related mail, in addition to bills and checks that can be compromised if in the wrong hands. What's the point of having a mailbox if you're just going to put the mail wherever you feel on any given day? I finally sealed off the magazine rack and hopefully now our mail will be put inside our boxes. But given the crummy morale of whatever associate is doing this, I won't be surprised to find all of our mail thrown on the floor or just not delivered at all. I do your job, it ain't that hard! Get it together!

Last month I was late-charged on my Com Ed bill and this month I now have a late charge for my…read morePeoples Gas bill - all because we have not gotten a regular mailman since the relocated our last one. One more late fee and I know I will be speaking to someone higher. Kathy

A very good experience today and very quick service too! They have boxes for shipping and ask about…read morelabels if they're out. Really good social distancing and a reminder that the post office is open everyday-except Sunday. Not sure what brings people here except watch out for folks with lots of items, this will slow the line down. Still very pleasant female employees and pretty sure they're smiling under their masks. I'll be back here for sure as it's more open and has more space to line up with 6ft of space between others.

Whoever delivers to my area from here is a thief. I just moved here and twice have had two…read moreexpensive packages "stolen" each time the driver failing to provide photo of delivery

I was in the area and needed to return a few items. When I arrived, I was greeted by a guy by the…read morename of Chris. He was very helpful as I had the wrong packaging. He was very Patient with me because I had to return two packages to two different places. It was a busy day but he was still cool, calm and collected. He even told me sorry for the wait. I expected to wait as I mean it is the Post Office. But it was a different experience. I didn't leave feeling irritated for once.

Rude personel, long waiting lines. The mail delivery in this area is notoriously misplaced or…read morelost. Today my friendly neighbor brought me a Priority Mail envelope addressed to me, dumped on the nearby sidewalk. 2 weeks ago an USPS delivery person faked package delivery and left the note: sorry, we missed you, All recorded on the surveillance camera.

Unfortunately, I think they are super under staffed which is why I will give it 2 stars instead of…read more1, but it doesn't excuse the poor customer service that a post office should just not have. I was lucky enough to have one decent experience with a worker, but it doesn't make up for the amount of times I've had a negative experience. I made my appt. for a passport at 12 pm on a Monday and was not taken until about 2:15 pm because the woman who handles this at this office didn't arrive till about 1:30 pm. Not to mention that I had made a passport appointment the previous week, but it was cancelled about 45 minutes before I was scheduled to be there. If the front desk worker goes on break, there is no one to cover the shift so the waiting line just gets longer and longer. It's just poorly run overall.

Worst customer service ever…read more One other customer in the whole place, he finished, and the woman behind the counter said nothing. I waited a bit, she looked at me for a few seconds and said "You ready". It devolved from there. Pathetic little ego behind the counter- mouthy and self-righteous. WHO IS IN CHARGE OVER THERE? This would not fly in the real world. I definitely got a tracking slip while there and would not trust her. Edit- after looking at all the negative reviews, I can't believe that all the employees are as socially maladjusted as this person- photo attached from another review. Just an awful person unfortunately.

I was trapped in here with the US postal worker, Mr. Hamilton, at Christmastime. The computer had…read moregone down halfway through my transaction (so I couldn't leave without sending the entire postal service into some sort of planetary tailspin). Because it seemed completely stuck Mr. Hamilton shooed all the other customers behind me out and told them to go to the other post office on Lawrence in Lincoln Square. Not happy campers. The job of a counter person with crappy software is not an easy one. It was near enough to closing time that he locked the door so no new customers would come in. Still they banged on the door and yelled through the glass 'But it's REALLY IMPORTANT'. He couldn't help them out though if he didn't have a system that worked. When I didn't give him a hard time about things he had no control over he was very nice to me. After about 20 minutes (or what seemed like that) we were all sorted out. One star off for crappy USPS software and crazy short hours.

Closed at 3:40, Thursday. Hours say open until 4:00 M-F. Seems other reviews are correct-don't…read morewaste your time trying to get service at this place.

Nickie and Victor truly take care of every customer who walks through the door. I spent a few…read moreminutes there and saw how they handled each person's needs with patience and professionalism. They explained everything carefully and clearly, making sure every concern and question was fully addressed -- including mine. I definitely recommend this location. You'll feel valued and well taken care of!

The carriers in this post office have lost/misdelivered/stolen my packages many times. Sometimes…read morethey have arrived half open. They also mark packages as delivered and then packages either show up two to three days later OR not at all. Then when you file a complaint or claim they deny everything stating the item was marked as delivered. Government dollars at waste!!! I'm shocked they are allowed to perpetrate this type of fraud with the mail delivery seeing as this is federal government facility. Horrendous mail delivery service, if you can even call it service. The only thing they deliver is bullshit.

Carriers mis deliver mail frequently. Office usually doesn't answer the phone and when they do…read more"it's not my problem" Someone should hold them accountable.

I had a very good experience today. My husband and I went for the passport services and the…read morecustomer service we received was so good. We had originally went to a different usps location and it was a terrible experience while coming here we had our guards up however, it all went away the moment the young lady near by the passport service window attended us. She was very polite, patient, explained things very clearly and thorough. Will be coming again.

Surprisingly went well…read more Fast service No long line Courteous I have to be honest I was pleasantly surprised Yes I was lol

Older white woman (don't know her name) was difficult and ignorant to my wishes. I have been there…read moremany times and only one other time did I have an associate help me with a package. Today I had a prepaid label and wanted one of the plastic bags with a seal to ship this. Which I seen someone else had used and i have received one of those for free prior from the other associate. I've never seen this lady before and she said they don't have them and I told here where they were, she said they're not for sale. I'm thinking what that even means because what is the packaging there for then? She tells me whoever gave it to me before was not doing what they were supposed to do because they have no free packaging. I still asked can I purchase it? She said they're not for sale I need to buy bubble wrap or different packaging. It was for a purse... a small leather one already used because I'm a reseller. She's asking if it's a return and if it has a prepaid label which I already told her what I was there for. Clearly not listening to me and not willing to help the customer. I go there all the time to drop off packages with my own packaging for this reason. Today I just wanted a different packaging because I didn't want to use something so big for this item and overall I wasted a whole trip there because she couldn't accommodate what I was asking for. I will be going back with a big box for this small item because of her inconvenience!

Horrible service. If you go there to complain about anything, they just give you the run around…read more No one ever takes responsibility or apologizes for anything. No one cares. Why are these government employees allowed to get away with this and handle our mail in whatever manner they want? And why can't anyone do something about this? They really should get NO STARS AT ALL.

The late afternoon supervisor at 60712 was not helpful. A time sensitive payment was returned to me…read moreundeliverable as addressed. I verified the address with the company and it was correct. The supervisor's solution was for me to repackage it and use new postage. He refused to use a courtesy envelope to mail it for me. His solution to AGAIN inconvenience me is unacceptable. He did not even have the customer service skill to apologize for the Post Office's error. I went to Rogers Park Post Office where they kindly re-mailed the envelope at no charge. And they apologized for the inconvenience. The payment is already late. I hope it gets delivered because the address is legible and correct.

I love USPS. They do great work. They're an essential service, and they keep the US running…read more They're under a lot of stress, so I understand when things don't always go perfectly.

Absolutely disgusting and disrespectful worker girl with brown hair, disgusting with paying…read morecustomers. Power tripping from her tiny little seat I get it I'd be mad too if I was her, busted ahh face not even a mother could love. But never go here if you want to do things the right way. Left here and went to another post office where they told me how she instructed me to do it was incorrect. MORON