Absolutely terrible. By far some of the most unorganized, ignorant people I have had to deal with…read more My apartment mailbox has been broken for a few days and was told to reach out to USPS to fix this issue. I put in a service request to have it fixed, they said they would send someone out to fix my mailbox and hold mail until then. I step into the post office a few days later for an update on my service request, asking if they had my packages/mail as I have had things marked as delivered in my mailbox since they told me they said they were going to hold my mail. The lady (albeit I understand she is probably overworked and stressed out) tells me that the carrier had never been holding my mail (despite another employee telling me she was going to tell the carrier to hold my mail) and that the mailbox was fixed. THEY NEVER SENT OUT ANYONE TO FIX MY MAILBOX AND HAVE BEEN DELIVERING MAIL TO A BROKEN MAILBOX. All of my packages have been stolen because of their negligence to this issue. I am rightfully frustrated and am going to be filing a formal complaint against this post office.

I don't have many nice things to say about this USPS location. It's a nightmare to get to because…read moreit is located on one of the busiest streets in the Seven Cities (Battlefield Blvd). If you're coming from I-64/Military Hwy and decide to stop here, good luck making that U-turn at Battlefield & Volvo! I don't care much about how it looks because I'm used to visiting some real beat up/rundown local post offices. To be honest, this venue doesn't look that bad. I've seen worse. The issue I have is the people who work there, particularly Clerk 27. Her poor attitude screamed, "I hate this place. I don't want to be here," and she didn't like that I wasn't "prepared" with my package. I was returning a purchased item and was provided a free return shipping label. I came in with the item in its original shipping package, and the label, which I printed at my office (I no longer own a personal printer). She mumbled something about the label, and I replied, "Sorry, I didn't have anything to attach the label." Clerk 27: "Yeah, that's what I said. You need to attach the label." It was the tone that got me, but I simply apologized again. Then I mentioned to her that the package wasn't sealed. At the Norfolk P.O., they're cool with providing BOTH the plastic shipping label adhesive to attach to the package, AND they automatically will tape the package shut. In this instance, after I told Clerk 27 that the package wasn't sealed, she emphatically replied, "You need to have this sealed already when you bring it in. We don't do that, but this one time, I will." Again, it was the tone that got to me. Yet again, I apologized and thanked her. The worst part about this transaction - as I was walking away, Clerk 27 muttered something under her breath. I know it was derogatory, but I just let it go and kept walking. I know it sucks to engage with all sorts of characters every day, five days a week. And I'm completely on board with standing your ground to difficult customers. But when dealing with people who are simply going about their day and want nothing more than to complete their chores and tasks, being an a-hole because they don't know anything about your job's policies and procedures is not the move. Don't be a jerk. I'm glad I don't visit the post office much. Even though this post office is near my office, I don't want to come back. I'd rather wait until a Saturday morning to conduct my business at a Norfolk post office. The irony here is that you'd think it'd be vice versa. But yeah, I'd rather go to a Norfolk post office than a Chesapeake one. JV

Dropped off 4 packages in July 31st and the tracking hasn't updated since then. Every time I go in…read morethe clerks just say "there's a problem at the plant" and refuse to help anymore. Absolutely abysmal.

This is a very tiny Post Office, smallest I've ever set foot in. Although it is small, it still has…read moreyour regular necessary postal items for sale such as packing tape, various sizes of envelopes, some gift wrap and the like. When I went to mail a package, there was only one postal worker so the line was long. I spent thirty minutes total in line. There was no real way to stay socially distanced from the five other customers, so if you prefer to be in a bigger ventilated room with proper distancing, I would recommend going to another postal location. They do have collection boxes outside for drop off mail. They do not offer pass port services here. They also have the standard sized card board boxes available here so you can take a box home with you, pack it and bring it back for shipment. They also accept international shipping, I'd recommend filling out the specific forms prior to avoid spending longer in the post office. Staff is very friendly and knowledgeable about their job, I will be back for my future post office needs.

They refuse to answer the phone. Terrible service. If this was not a government agency they would…read morebe put out of business.

Usally they are pretty good with stuff but lately they haven't seemed to of care as much. They…read morenever answer the phone, are a bit rude when you ask them questions. Idk if you have a quick drop off they're good but otherwise they are mediocre

This is a full service United States Post Office. There's plenty of parking in their large private…read morelot and they have convenient drive up mailboxes so you don't even have to get out of your car if you just want to drop off some mail. The building is a little old and dated but it's clean and seems sturdy enough, it serves its purpose. I've been to this post office many times over the years and have always found the staff to be very friendly and helpful as they efficiently carry out their duties. Like most post offices the line can get long at times but it always moves at a swift pace and the wait is never too long. The only real negative about this post office is that you can only enter and exit from Indian River Road in one direction so if I drive there from my house I have to go past it and make a u-turn. It's an ordinary small post office but they can meet all your postal needs. The friendly, caring staff gives the place a nice vibe. The atmosphere is relaxed but efficient at the same time.

This post office is the dumps. It's Christmas time and you go there, one teller and 12 people in…read moreline. I will never use USPS again or buy stamps. Im doing everything online. Do not use this dump.

After looking around at Post Offices in the VB area, and seeing the disastrous reviews elsewhere, I…read moredecided to give Kempsville a shot after noticing it was reviewed twice as positively as the other options. Even if there is a wait I cannot recommend using them to ship packages enough. The staff was extremely friendly and exorbitantly helpful. I'll be coming back to ship here every single time I need to. Thanks y'all!

Sometimes there's a wait at this location; however, it's overall a good experience. The staff are…read morevery friendly and professional. Sometimes it can be a bit warm in the location, but as long as you're there not during the peak hours, you shouldn't be standing around that long.

This review is for the South Norfolk branch of the US Postal Service. For reasons I cannot…read moreunderstand, when I made this page Yelp decided to title it South Norfolk. This made no sense to me so I submitted an edit of US Postal Service - South Norfolk. My edit was rejected so here we are. This post office serves zip code 22324 in the SoNo section of Chesapeake, Virginia. It is small but a full-service post office that offers all the services one expects from a post office. This postal location does not have its own public parking lot but if you are unable to find available street parking there is a large parking lot for South Norfolk Christian Church nearby. There is always plenty of available parking in the church lot. I have parked there many times and have never had an issue. Staff here is friendly and helpful. I appreciate the convenient location and the service they provide. Despite its small size they are able to handle all my postal needs.

Most unreliable, unprofessional USPS I have been to. All three times I have come here (at different…read moretimes) they have been closed for a lunch break ("will return at 4:00"). They do not operate in accordance with the hours the government assigns them. The one time I went and they were not on lunch, the woman at the register was not qualified to operate the register, meaning she couldn't check me out. Which made my visit entirely useless and I had to come back another day. I actually dread coming here and try to avoid USPS, particularly this one, at all costs. Update 3/12/25: came back for the 4th time and they are out to lunch again. Added a second photo ("Willie turn at 3:30"). It was 2:15 when I arrived.

Unreliable and take their lunch break near closing. Do not get a po box here. It's worth driving an…read moreextra 5-10 mins for a post office that's actually open during business hours.

First off this office gets a 0000+ rating. We have moved to our new place 3 months ago and have…read moreyet been able to get a mailbox key. Try calling and never no answer. How in the heck there is no one to make a key when you go to pick it up? Why are you not able to receive a mailbox key when you move to a new state and home? This is ridiculous. WE should not have to go and pick up mail at a post office that is not even your nearby local office. The Post Master General needs to fix the problems of this office.

I swear on the job application it must say "are you incompetent"? If yes then you're hired!read more

I have visited this location approximately three times. Each time that I visit the employees are…read morefriendly, fast and smiling. They always have on music and that makes the short wait even shorter. No, it is not the most attractive looking Post Office...yes, they need a little help with making the facility a little more attractive. But, it is a typical Post Office. I wish they would overhaul all POs to make them more up to date. As of now, when I am in the area, I would not mind visiting this location simply for the customer service.

I ain't never in my life dealt with a mail carrier so rude that services turnpike area I understand…read moreshe was busy an she asked me to wait an so I did I didn't need her to find anything for me I just had a simple question. This is the job you chose you don't gotta be rude to people in the process. Horrible

PAT answered for me yesterday when i called to see if i could do printing there. When i showed up…read moretoday she was there and it was her birthday. I thanked her food being so pleasant and she asked for us to sing her Happy birthday so wet did cause why not. Jay had my order ready that I had been saying about && it was perfect! THANK YOU ALL!

I've come to this Location two times now and they have been very helpful both times. The first to…read moremail a package and the second to spiral bind some papers together. Highly recommend this spot and was very impressed with the customer service that I received even though they were pretty busy. Additionally, they were able to bind my papers very quickly in between customers so that was really nice that they were able to do it without any wait.