Not the fasted, but not the slowest. Nice folks when you get the counter. Tiny office, so people…read morecram in to get in line, otherwise your waiting in the general lobby. Small post office with a large rural area. Still have independent folks with their own cars delivering mail. No Saturday hours.

I went into the aurora post office on december 15th 2014 in the early afternoon. I was waiting on…read moreby a woman named Rowena. There was no 1 else inside the post office at this time so they were not busy. after asking her twice to mail a package return receipt insured she argued with me and told me there was no way I could send this package and get a return receipt and was quite unprofessional about it. After asking her the third time to do what I had asked originally she finely mailed the package the way I had asked. The other woman that was standing there with blonde hair was also quite rude when I asked to help me find a box that would accommodate my package she told me I have no idea look for yourself. This type of customer service is unacceptable in our government offices in especially during the holidays. As I said earlier there was not 1 single person in line or inside the store at that time there simply no excuse for this behavior I will never use the aurora post office again.

USPS employees should check their temper and fix their attitude. After waiting at the call door for…read more15 minutes, at 530pm, I asked a gentleman taking mail in from the outside box to grab a package that wouldn't fit in the drop door after hours. I work 12 hour shifts and will not have time to meet them during business hours for the next two weeks. He took it, and forcefully slammed it into his cart mumbling under his breath as he walked away. Be upset sure, I also get held over at work past the end of my shift and I understand how frustrating it can be to be asked to do more. But to neglect my package and or try to damage it is grossly inappropriate. Do better.

my mail carrier just flat out chose not to deliver my package. tracking says they tried but there…read morewas no secure area which is BS because we made sure the delivery was scheduled when someone was home. plus I have 24 7 recording that shows not only was the delivery not attempted but I actually never even saw a mail truck at our neighborhood box that one of my cameras has a clear view of. So now I have to reschedule my delivery, and hope the lazy government employee actually brings it, or go pick it up, which if I wanted to go get it I would have just gone to the store. As I tell my trainees there are cameras everywhere so assume you are always being watched USPS should takes this into consideration when lying about deliveries.

The worst post office I have ever dealt with. I've gotten my neighbors kids social security cards…read morein my box, gotten opened letters with missing gift cards and had cell phones taken from a locked mail box. I don't typically get personal mail here any longer and I'm on paperless billing for everything other than my water bill. Yet with all the junk mail it's constantly full. I'd rather have no mail service! Update: they're still horrible. I got notification that my package was delivered yesterday morning, I knew it wasn't because my mail carrier requires that I go to the post office to pick up packages. Today I checked and it was not in my lock box so I drove to the post office and shocking my package was not there and they have no clue where it is. I drove home and called the postmaster who didn't ask for my name, my address or tracking number. Simply told me to tell amazon it was stolen. I truly hope that this location and employees are investigated.

WORST postoffice I have ever dealt with. The current Postmaster just doesn't care. Have had…read moremultiple pkgs delivered with tracking and when I go to pick them up they are not there! Multiple pkgs and letters delivered to wrong box and when I complained to Postmaster she basically shrugged her shoulders and said we're human. JUST DOESN'T CARE!

I came here to ship out some packages across a couple states after being told it would cost me over…read more$200 to ship them with another package delivery service. I was struggling with finding the best box sizes for my packages and was not expecting the amazing help I received after entering this USPS. An employee named Ryan saw me struggling with figuring out which boxes would be most appropriate and showed me a way in which to combined 2 boxes to get the best fit for the cheapest cost for shipping charges. He was very generous with his time, advice, and assistance and even offered up some of his tools and some old boxes he found in the back to help me with the process. After getting the boxes to the most appropriate sizes, I was assisted well at the register as well with great help and quick service. My experience at this USPS was amazing that day and the staff were great at what they do!

I really like our postal carrier he's awesome. But I just…read moresaw one of your new clown mobiles who came up with that design. They should be fired not joking it looks like someone really like The movie Grinch who Stole Christmas because that design belongs in Whoville. Our carrier gets 5 stars

Called to Follow up on a complaint Very satisfied with…read moreresolution. Customer service was very fast to respond and went above and beyond to deal with my issue. Made it feel like they cared about me as a customer . 10/10

Documentation can take awhile but they're pretty short staffed and have to deal with disgruntled…read morecustomers pretty often. I can in to request a lockbox replacement and was told 5-10 business days and it took 15. Not much communication and hard to reach a rep over the phone so had to come in again to get an update.

The local agents and the supervisor were very helpful and friendly even though I wasn't able to…read moresolve my issue.

Lazy drivers! ! If you live in an apartments complex these guys won't drop off at your door ha !…read more"No secure location" it's there excuse meanwhile ups/fedex/amazon will drop off packages at your door! Ridiculous

Although it was a negative experience to begin with, it turned into a very good none. I had a…read morepackage ordered from eBay, arrived with a tracking number and notification from USPS that arrived at my address. One minute later, checked my mailbox and it was not there. Rushed to the local Post Office to inquire about my package and Bob, the Postmaster, took upon itself to find it. It turned that the carrier, misplaced it. Bob delivered my package, in person, 30 minutes later. This is "omotenashi", the concept of above and beyond!

Always late with delivery, give excuses why they can't do job. Hold mail. Let their personal…read morefeelings I terfere wirh job. Ryan Sherman can't co troll his workers ans thinks he owns the town. If you want crappy shitty service then use this post office.

This is my favourite post office! I love every employee there. They're all genuinely helpful and…read morefriendly. I've even introduced them to my kids

My package was left in the parcel locker next to my mailbox last Fri…read moreJun 26,2026, per USPS tracking, but there was no key left in my mailbox. As weekend contacting of the USPS is not possible my items may have melted in the interim. I am not happy at all. We will see what monday beings after contacting my local PO branch. Art G.