Not the fasted, but not the slowest. Nice folks when you get the counter. Tiny office, so people…read morecram in to get in line, otherwise your waiting in the general lobby. Small post office with a large rural area. Still have independent folks with their own cars delivering mail. No Saturday hours.

I went into the aurora post office on december 15th 2014 in the early afternoon. I was waiting on…read moreby a woman named Rowena. There was no 1 else inside the post office at this time so they were not busy. after asking her twice to mail a package return receipt insured she argued with me and told me there was no way I could send this package and get a return receipt and was quite unprofessional about it. After asking her the third time to do what I had asked originally she finely mailed the package the way I had asked. The other woman that was standing there with blonde hair was also quite rude when I asked to help me find a box that would accommodate my package she told me I have no idea look for yourself. This type of customer service is unacceptable in our government offices in especially during the holidays. As I said earlier there was not 1 single person in line or inside the store at that time there simply no excuse for this behavior I will never use the aurora post office again.

Called to Follow up on a complaint Very satisfied with…read moreresolution. Customer service was very fast to respond and went above and beyond to deal with my issue. Made it feel like they cared about me as a customer . 10/10

Documentation can take awhile but they're pretty short staffed and have to deal with disgruntled…read morecustomers pretty often. I can in to request a lockbox replacement and was told 5-10 business days and it took 15. Not much communication and hard to reach a rep over the phone so had to come in again to get an update.

The local agents and the supervisor were very helpful and friendly even though I wasn't able to…read moresolve my issue.

Lazy drivers! ! If you live in an apartments complex these guys won't drop off at your door ha !…read more"No secure location" it's there excuse meanwhile ups/fedex/amazon will drop off packages at your door! Ridiculous

It's so hard to judge this location. First, I go in there late night trying to use the machine…read more.. You know, the machine which eliminates my need to stand in line during the day. With the other 50 people who also need to mail things. Really, I just needed stamps. It took me a good 15 minutes and apparently the machine did not want to give them up if it had them to begin with. But the 15 minutes was me fighting with the machine. Oh, not fighting.... But waiting for it to either run or reject my card. That's how long it's sat there thinking about it. One might ask, "Why not just give up?". Would you leave a machine running your card? The machine never did give me stamps and tried to take the money out of my account twice. After that you would expect me to give this post office a horrific review. But then I went in there today to mail two things. We just established that I, obviously, cannot use their machine so I had to actually go in. I set aside a good hour because the last time I actually went into this post office a year ago I waited forever. This time... I walked in and walked straight up to the next available person. Technically there was one person in line before me but as I was walking up to the line, they were about to be helped. The gentleman who helped me was fast, friendly and very efficient. Shocking pro tip: skip the machine!

Quick service, terrible customer service. This usps is within a gas station store, but even a…read morelittle bit of improved customer service will make a lot of difference.

Joyce was very helpful...had packages returned due to "address discrepancy". Advised that i should…read morereceive call and pick up on Monday. Next time i will have shipped to a less confusing address. **Edit--Received call less than 2 hours later and picked up package on site.**

There is a reason why some people are in tue back and not at the counters. Overall the past 5 or 6…read moreyears, the staff has been friendly and helpful. I ship regularly. I ship large padded envelopes with packets in it. Today there was a new sign. Please do not place parcels in this box. Not being sure, I walked my packages into the post office mail slot. As I was outside departing and noticed a gentlemen with a cart, in a dingy sleeveless tank top & unusual hard had. I inquired, if he was with the post office. He stared straight ahead and kept walking. I know from past experience most of the collectors at the boxes don't like to talk to the customers. I said I just wondered if a large padded envelope was a parcel. All of a sudden he turned around and yelled at me and said 'a parcel is a package.ĺ

This is my favourite post office! I love every employee there. They're all genuinely helpful and…read morefriendly. I've even introduced them to my kids

My package was left in the parcel locker next to my mailbox last Fri…read moreJun 26,2026, per USPS tracking, but there was no key left in my mailbox. As weekend contacting of the USPS is not possible my items may have melted in the interim. I am not happy at all. We will see what monday beings after contacting my local PO branch. Art G.

The person did not really help me understand where my package was I had to drive to 3 different…read morelocations

I almost never leave reviews after a single visit anywhere...but I can't stop thinking about the…read moreexperience I had. I arrived in the afternoon a week or so ago (beginning of December) to mail a Christmas card to the Netherlands. The line was HUGE, out the door. There was a single elder gentlemen (and by elder I don't mean OLD, just older than me with white-gray-brown hair, tall, with glasses, wearing a mask) helping folks. He...was...so...patient. And kind. I watched as he helped a younger man who didn't speak any English, pulling out a phone to translate for the young man. I don't know if USPS trains for this (if they do, freaking kudos to you all), but it wasn't just WHAT you were doing it was the WAY you were doing it. Obvious respect for a non-English speaker instead of the usual contempt many folks would have shown. Again the patience, when he didn't hear or understand your question you repeated it in English and again showed your phone and translated via text. I can only imagine how hard it must be to work a holiday shift with a line out the door and maintain your calm, and KIND presence with everyone you spoke to in front of me that day. So yea. Even though it was literally a 30minute wait to buy a stamp to send a single Christmas card, you restored a little bit of faith in humanity for that day. Thank you for your service. Happy holidays.

During the horrendous storms this year multiple trees knocked off mailboxes in our area and one of…read morethem was ours . I had been coming to this Post office for a month to collect my mail. The staff is cheerful and extremely helpful . They do seem understaffed as the lines run long but not once have I seen them be rude or irritated . The premises is very small and so is the parking lot so prepare to wait .

Quick, easy, friendly service. Also have a self service station so you can skip the line all…read moretogether.