On Tuesday, January 27, 2026, at approximately 2:00 PM, I went to mail three packages at the post…read moreoffice. At that time, the front desk was closed, so I used the self-service kiosk. After the kiosk accepted my payment of $35, the machine jammed and misprinted the first shipping label. An employee was called to assist and reset the machine, which resulted in my entire transaction being erased. I did not receive any usable shipping labels, and my payment was not refunded. As a result, I lost $35 due to a kiosk malfunction and the subsequent reset performed by the employee. I am requesting reimbursement of the $35 charged and guidance on how this issue will be resolved.

Living at the same address for last 20 years. In the last 2 years mail service is absolutely the…read moreworse i have experienced in 78 years if life. At minimum, monthly i get my neighbors mail or they get my mail. The latest debacle I received what appears is somebody else's passport to an address that is not even on my street, the incompetence of the mail delivery system is ridiculous. Word to the wise - DO NOT RELY ON THE USPS TO DELIVER ANYTHING OF IMPORTANT TO YOUR HOME ADDRESS.

I found this Post Office when I first moved to the area about 4 years ago. This is my go to as…read morethey are not far from my house, great customer service/Staff and the best part is that (at least in my experience) it doesn't matter what time of day that you go there is never a crazy long line or wait.

The desk clerks should greet their customers with a "Hello" rather than seeming unhappy.read more

Man these dudes are jolly AF!! Always great customer service, especially from LeeRoy…read more Always a smile in here!

It's so refreshing to interact with such a professional and friendly team. Every employee I've…read moreever dealt with has seemed genuinely interested in meeting my needs as a customer, and doing so with a big smile and cheerful demeanor. Even when the line is out the door, they are patient and kind to everyone. Great job hiring an amazing team!

Mail carrier does not deliver mail on a consistent basis to home and have observed this activity…read moreseveral times. If he has to extend his arm and reach to open a mailbox he doesn't make any effort to deliver or get out of his truck unless their is certified mail that has to be delivered to front door. Customer service is poor even after feedback has been provided and needs to improve!!!

The BEST postal office I've ever been in. It's always a joy to come in here, as the workers are…read morereally great people! I used to dread coming into USPS, but not after having this as my local post office! This past fall, I've had to ship a lot of packages and was here almost every other week! The workers always had a smile in their face and were very patient! Service is quick/lines move fast, the place is always clean, and everything is very efficient. The only thing that could be a headache is lack of parking spots on busy times (Christmas shipping season). However, spots open up after about 2-3 mins anyway! I am truly grateful our town has such a wonderful crew working the USPS! It really has been a godsend having such helpful and kind people help with any of my mail needs! Thank you Prosper USPS!

Best post office ever!! Fast, efficient and friendly?!? Is this the US Post Office? Yes, yes it is!…read more I have never waited in a line more than 5-6 people deep and never waited more than 10 mins. The employees have always been happy and helpful!

I had about 13 packages to ship out, and was DREADING going to the USPS Post- Office based on…read moreprevious poor experience. However, I was presently surprised at how quick the service was, and how friendly the employees were. There were 2 women working the counter, and we were in and out of there in about 20 minutes. There were people waiting in line (about 3 ahead of us). We were there right at the opening on a Monday morning. I would recommend getting there early to beat the crowd! There were people trickling in as we were leaving the post office. The Post Office is dated, and a drab though! Poor lighting, and interior that has not been updated since the 70s probably. Hopefully, one day the government can spend some $ to improve the working conditions!

I've been trying to submit a passport application for over a month now…read more My first appointment was on Dec 1, but I didnt have my birth certificate, that was on me. My next one rescheduled for Dec 13, I get a text message the day of saying that both passport employees called in sick. Annoying, but I'll reschedule. I schedule my next one for Jan 3. I get a text the day of, 10 minutes before I was supposed to leave, that they cannot process applications due to "staffing issues beyond their control." At this point, I'm very irritated. I schedule TWO MORE appointments in advance, one on the 12th and one on the 18th. Surprise, surprise, on the day of the 12th, 5 minutes before I'm supposed to leave, I get ANOTHER text saying "due to staffing issues beyond our control, we are not able to process passports at this time. Please reschedule for after the 21st" so just like that, both of my appointments got cancelled. I really tried to give this location a chance because I could schedule a lot earlier than other locations, but after all of this hassle, I know I could've had it in a long time ago if I had gone to a different location.

I had appointment scheduled and showed up and a sign on the door said due to staffing issues no…read morepassports will be done. And the door was locked at 1pm.

Awesome customer service and one of the employees made the visit to the location super pleasant by…read morespeaking to people as they walked in and greeting them friendly at the counter and telling people after transaction to have a nice day. It was an African American guy. The only reason I didn't give a 5 star rating was due to the lack of holiday decor and the cases that usually have different types of stamps to purchase were empty. Whomever is responsible for the location and making the atmosphere pleasant has failed. The atmosphere is not only for customers but for employees also.

My neighbor had her bathroom flood so the plumbers truck is outside her house - I just watched as…read morethe mailman a short angry fella honked 20 times and than tried to give her mail to the plumber who was confused so the mailman just drove off. She called the post office at 4:15 to inquire about her mail and got a recording that they were closed? But hours say they're open until 5pm. 1. get out of your vehicle and deliver the mail 2. don't try to give away other people's mail 3. someone so angry should not work in a moving vehicle 4. why is your phone off 45 minutes before you close? 5. I'm glad I don't work at the post office