I want to highly commend Susanna for her exceptional service. While I was there, she was handling a…read morecustomer who refused to follow direct instructions and kept trying to bypass rental requirements. Despite the frustration, Susanna completely kept her cool, remained incredibly professional, and stayed very nice throughout the interaction. When she helped me, she had a fantastic, cheerful attitude and made getting my rental seamless. Employees like Susanna are rare and worth the effort to keep--she definitely deserves a formal 'job well done' and perhaps a free lunch on the company! Thank you, Susanna

I have only used U Haul for filling up my propane tanks and it has been a great experience every…read moretime. I do not think many people realize that you can get your tanks topped off here. You do not have to wait until your tank is completely empty and trade it in for a new one. Before we have any parties, we always top off our tanks just in case we want to use the fire tables or outdoor heaters. It is so convenient. You pull right up to the propane area, go inside to ask for help, and pay right there for the propane. Every visit has been fast, friendly, and extremely convenient. This is definitely our go to place for propane refills.

By far the worst customer service experience I have had anywhere. Not just U-HAUL, I mean ANYWHERE…read more I never leave bad reviews, even when I have a bad experience. I live by "if you don't have something nice to say, don't say it" but what happened that day was honestly horrible and I pray it was just me and people aren't treated that way normally. I walked in and was third in line, and I noticed the part that was taking long was checking people in and then processing the check-out so I went ahead and started the mobile check-in while waiting so that it would be smooth when it was my turn. I finished checking in and continued waiting. I have to note that I was not at all bothered by the wait. I could see there were just two people working and so a wait is expected and I understand., There were two people working, the man at the counter and a young man who he was directing to walk people to their truck, and even move it away from mud when it was parked in a bad spot since nearly the entire lot was muddy and wet. When it is my turn to step up to the counter, I begin with, "Hi, I have a reservation for..." I got out no more than that and he cuts me off and says "hold on" rudely and then turns to the person who had walked in after me and was in line behind me, and asks her "ma'am, what is your reservation under?" He proceeds to get her check-in started as I am standing at the counter and she is behind me. I was in disbelief. I just stared at him and he just looks at me almost piercingly and says, "what name is the reservation under" I reply with my full name. He looks and looks and cannot find it, so I offer my cell phone which shows my full name and even the reservation number. He very rudely and almost angrily says "wait, I already told you to hold on" I even had my driver license and credit card already out on the counter when I walked up, because I noticed he was asking people ahead of me. Since he was having trouble finding it I then suggest "my last name is Lerma Cespedes, maybe you can check under just Lerma or just Cespedes" and he replies even more rudely than he had been up to this point "Well which one is it???" To which I reply, "my name is Juan Lerma Cespedes, my reservation is under my full name" all while offering him my phone and driver license, and he would not even look at them. As I'm waiting the gentleman instructs the young man "please show Mrs. to truck number so and so and drive it out of the mud for her" "and Mrs. I hope you have a safe trip!" He then finally finds my reservation and finishes setting up. And I kid you not.... I cannot make this up, he hands me the keys and says "truck number, parked out front there." that is it. No "thank you have a nice day" no moving the truck out of the giant puddles it was parked in, nothing else. I wish I was exaggerating or making this up. It was truly awful.

"Your were late so I rented it to someone else". Awful business, owner and customer service. They…read moreask to pay for 24 hours and then encourage you to bring it back sooner, as a favor, so that others can rent it (and then charge them for 24 hours). Don't do this business any favors. Just miles away, U-Haul Prosper @ Hwy 121& Hwy 380 ... amazing customer service!

I rented a truck to test for my CDL. I thought the price was more than fair compared to some of the…read moreother companies. I got nervous with testing and they were all personable and helped me to relax. I would recommend these guys to anyone.

CDL Connection helped me prepare for my test. I passed on the first try. Instructors give you one…read moreon one training. I highly recommend them if you want your CDL

We are so glad we chose to rent a U-Haul from here instead of the one on 8880 Gary Burns Drive. It…read morewas the easiest truck rental we've ever done out of our 8 moves we've done across states and in the DFW area. The U-Hauls are ready to go and it's a very easy check in and check out process. The reviews of the other location said that sometimes the trucks would get trapped in by other trucks and that it could take an hour just to get the rental. So, we are glad we chose this location for our U-Haul rental! We would definitely rent here again!

Horrible place. I was not given all of the equipment I ordered and had to drive around, wasting…read moretime to find my own. I wasted precious time finding the moving equipment and was not able to return the vehicle (you only have until 7pm) until the next day. U-haul customer service will do nothing to assist you either. If you enjoy condescending customer service and being charged for service you didn't receive, this is your place. I was quoted one price in my contract but spent far more than that. I was robbed and mistreated!