They are so amazing Our fam I recently used Falcon Limousine for an airport transfer and was…read morethoroughly impressed. In an industry where punctuality is everything, Falcon absolutely delivered. The booking process was straightforward, and communication was excellent. My chauffeur arrived 15 minutes early, which immediately alleviated any travel stress. The vehicle itself was pristine--spotlessly clean, comfortable, and stocked with water. The ride was smooth, and the driver was professional, courteous, and knew exactly the best route to take at that time of day. If you are looking for a reliable, high-end transportation service that respects your time, I highly recommend Falcon. I will definitely be using them for all my future business travel needs.

They are excellent cars are immaculate and drivers are very knowledgeable I have used them the last…read more3 years been never disappointed always on time with a smile

Worst manager ever. Harassing and abusing to our questions…read more The driver was a gentleman which was our only saving grace. Find a company who respects their customers - because it wasn't this guy.

This company is predatory and dishonest. I recently submitted an inquiry and was quoted $1495 for a…read moreparty bus. I decided to move forward with the booking, and was asked to resubmit the information I had already provided for some reason in a Reservation form (why did they not just have me use the reservation form from the beginning? Your guess is as good as mine). Once I received the booking confirmation, the total was over $500 more than I was quoted for. There was a travel fee, service fee, and credit card processing fee that was not disclosed to me prior to booking. Astonished, I called the company and the coordinator named Tony proceeded to blame ME for the price discrepancy, telling me that while I provided the pickup location name, I did not write the *city* of the pickup location in my initial inquiry. It turns out that the distance from DC warranted an additional $300 that I was not made aware of. Sir, if you are too lazy to google the pickup location and needed me to provide the city information in order to provide me an accurate quote, it is your job and responsibility to ask me for that information prior to sending the quote. I can't read minds, and I'm not here for the gaslighting. Additionally, every vendor quote I have been given thus far included ALL fees, including service/credit card processing fees, so that I as a customer can make an informed decision. Concealing these fees until after the booking is confirmed (even if they are hidden somewhere in the website's fine print) feels extremely dishonest and slimy. In summary, I do not recommend this company. They are unprofessional, dishonest, and extremely sketchy. Please be aware that the price you are quoted for is likely not even close to what you will actually need to pay for their service, and you won't find out the actual total until they have your credit card information.

Jay recently drove me from Northern Virginia to Nags Head, NC. He was on time, clean comfortable…read morecar, handled all my luggage and stopped when I requested. I felt very safe with his driving. Highly recommend this service!

Jay's Sedan Service is fantastic! I can't tell you how many times I have used his service to go…read moreback and forth from DC area to NYC but I know he is probably sick of me by now! Jay is extremely professional and has thought of everything. His car is immaculate and he always has cool drinks and little candies for you and always asks you if you want anything or need to make a stop. He also knows the best places to go to eat, get snacks or the cleanest places make pit stops along the way. He will talk to you as much or as little as you want. I don't want to waste any more of your time. Just get on the phone and book a ride with him right away. You definitely won't regret it!

Took their buses (BestBus/DC Trails) twice for a roundtrip. Trip from DC to NYC was marred by bad…read moredriving. The driver was tailgating cars which resulted in frequent abrupt breaking. This sent people jerking forward and personal belongings flying. Trip from NYC to DC had better driving but no help retrieving luggage which used to be standard customer service. Had to crawl in the storage space under the bus to obtain my luggage. Also, there were no rest stops on either leg of the trip.

Was too far to walk or get a cab, so why not a tour to Mount Vernon…read more It was comfy ride. Dropped us off and picked us back up after a couple of hours to let us tour Mount Vernon. Our bus driver was quiet but informative, but most importantly I felt safe riding on the bus.

We booked them for our wedding send off. We booked a black limo and the ride was from Big Canoe to…read morethe ATL hotel airport which was 1.5 hour trip about 75 miles. Our wedding send off was at 10 pm but before we walked up to the exit doors to walk through our guests, the venue coordinator and 2 others approached me and said that they saw our driver drinking. He claimed he only had 1 glass of red wine over the course of an hour. Was he fine to drive? Probably. Should you drink on the clock when driving for a limo service? No. Anyways we start the drive and the hood of the limo starts going up in smoke. We pull over the side of 575S and raise the hood. He said it was a brand new radiator and it had no coolant in it. He poured some water in there and we made it to a gas station for coolant. I ended up paying for the coolant and we are back on the road again until it breaks down again on 75S. This time the entire electrical went out inside the limo. The radiator was empty again so the driver thought there was a hose leak. So he waits a bit and tries again and we make it to Barret Parkway off 75S where we have to pull over for good at a gas station and have another driver of the same company come pick us up and take us to airport hotel. All in all our 1.5 hour trip ended up being 3 hours as we arrived at our airport hotel at 1am. During the stops and breakdowns, we rolled with the punches and handled it well despite being our wedding night. Didn't raise any voice or ask for refunds right there, I assumed we would have a refund conversation later given the limo broke down 3 times on our wedding night. The total trip cost me about $400 and Antonio(boss not driver) offered to refund me $100. I told him that did not seem fair given the circumstances of a preventable situation. He said ok here's $125 that's the best they could do. So I sat on this review for a few weeks until I could collect my thoughts and deem what I thought was fair. I really didn't want to write this review but the way the refund process went forced my hand. I am sure they have provided quality service to others in the past but that was not my experience.

I hired these guys off of Limos.com for my wedding. they were supposed to pick me up at my hotel…read moreand take me to my wedding at 1:00pm. from 1-1:30 I called their office nonstop...no one answered....so 2 groomsman drove us to the wedding. Limo shows up at the wedding drives us about an hour to the reception...charges us $450 (that does not include the $150 deposit) then the manager cursed at my wife when we called them about it. They are scam artists...I wrote a review on Limos.com, but they cried about it and Limos.com took it off. Either way, by using this company I got royaly screwed, and I suggest you NOT use this company EVER!!!

I had surgery so I can't drive to my job. Booked last night for 7:30 so I would be at work on time…read more 7:30 . No cab. 7:45 I get a call from the driver. Maybe another 15 minutes. It's a bummer you want to support local businesses, but they fail to deliver. I can see why people chose Uber. Jessica. I booked 7:30 am on your site. You can look it up. Jessica. As you requested I emailed you. Still no response.

My car was in the shop a couple of weeks ago, and I had to get from Fairfax to work in Old Town…read more Uber cancelled on me after having me wait for a half-hour. Uber has cancelled on me many times--absolutely worthless. Red Top was there in about half an hour and got me to work on time. They also let me schedule a return ride while I was on the phone with them. The return ride showed up on time. No complaints.