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UScellular & T-Mobile

5.0 (2 reviews)
Closed • 10:00 am - 7:00 pm

Services - UScellular & T-Mobile

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10 months ago

Helpful 2
Thanks 1
Love this 1
Oh no 0

7 months ago

Great customer service and really good and fast service. Able to get my phone done in in an hour and a half.

Helpful 0
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Love this 0
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Authorized Retailer UScellular & T-Mobile

Authorized Retailer UScellular & T-Mobile

(4 reviews)

McKayla made me feel like I was in trouble. I felt like a 2nd grader at the principals office after…read moredoing something very wrong. When in reality, I just wanted a new phone. She gave me a disgusted look when I put my phone on the table. "You don't have a screen protector? That'll cost you $850. Your phone is worthless" she said in a condescending manner. My hope is anyone at the mall looking to get a new phone voids this store like the plague. I've been a loyal customer to US cellular for decades and even thought Verizon was the light at the end of the tunnel after this interaction. To wrap a bow on this, I did not end up getting a new phone. I've been to this location multiple times this month as "the monthly deal" keeps changing. It has never changed in my favor. I don't think anyone working here knows what deals are going on. Please read this as the honest truth. Don't go here.

Steve is the most horrible arrogant customer service provider I have EVER experienced!!! Went in…read morewith a complaint and was looking for some guidance as to what to do. Instead of hearing us out he started coming back with rebuttals and telling us it was our fault over and over again! He made me feel stupid and was all around not a nice guy and would not help us!! Also when we first walked in he was sitting there on his phone paying no attention to the customers standing RIGHT in front of him. Steve and this company need to be shut down!!!

uBreakiFix by Asurion

uBreakiFix by Asurion

(12 reviews)

I am extremely disappointed with the service I received at the uBreakiFix - Mills Civic Pkwy…read morelocation. I initially brought my laptop in for a broken screen and paid a $57 diagnostic fee. I was told the screen could be replaced with full touchscreen functionality if I paid the higher price of $321, which I agreed to. The touchscreen worked intermittently for about three months. After repeated issues, I took the laptop to a nationally well known repair company for a full diagnostic. They determined that there was no proper driver installed to support touchscreen functionality, and that the touchscreen hardware installed was not compatible with my computer and never should have been installed. I returned to the Mills Civic Pkwy location multiple times--four visits total. Each time, the touchscreen would work briefly (2-3 days) and then fail again. Eventually I requested a refund under the 1 year warranty and was directed to Asurion. Asurion confirmed they could only reimburse me with approval from the Mills Civic Pkwy location. Despite providing an independent diagnostic report confirming the incorrect installation, I was repeatedly told to bring the laptop back again. Only after months of issues did they finally claim they would now install a new drive--raising serious questions about what had been done during prior visits. I ultimately lost all confidence in this location. I have had excellent experiences at the Ankeny uBreakiFix location for years, but the Mills Civic Pkwy store does not provide the same level of service or accountability. I strongly recommend avoiding the Mills Civic Pkwy location.

Pierce is fantastic, fixed phone in minutes without an appointment! Fantastic, efficient, and…read morecustomer friendly!​

UScellular & T-Mobile - mobilephones - Updated May 2026

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