This is a wonderful company!! Their customer service is…read moreexcellent. I have been w/ them for quite awhile and would recommend them to anyone. Their technical dept is great!! As is their installer! (Who is also an excellent tech.) Again, it really is a pleasure doing business w/ Qnect.

These guys are terrible. Aside from the horrendous cancellation policy, this "internet service…read moreprovider" does not allow any incoming ports, so if you have surveillance systems, you are unable to monitor them remotely. I asked about it and was talked down to by a gal who was outright rude to me. I own a computer repair shop and was trying to help a customer be able to monitor his security cameras when he was out of town. They say disallowing incoming ports is for "security" reasons, but I cannot find any legit reason they do not allow this basic feature that ALL other ISPs I have ever dealt with allow natively. Avoid these scam artists! CenturyLink and Gorge.net are there for you!

Should not even get a star as I have yet to receive cable TV service in the 6 months I have had…read morethem without it acting up. Have yet to enjoy the TV service the guarantee for more than a weeks time. Have complained so many times to customer support and corporate offices with more than 8 different technicians coming out and none of them able to tell me what the problem is. On December 7, 2012, two technicians, a technician supervisor, and trainee came to my house. I gave supervisor one of my HD boxes back in front of my two house guests. Two weeks later receive bill saying box never turned in. Contacted supervisor, Matt Hammond, who was I returned the HD box to on December 7 and asked him how he did not remember how I returned the HD box to him. He then asked me if I was mental! Contacted BBB and Charter received the BBB complaint. Got a hold of guy named Harold. Said he was designated charter representative to help deal with this issue by the BBB. Told him I would allow another technician to try to fix my problem and that I was requiring that I be partially reimbursed for the whole 6 months. He said he could only do past 90 days, but would keep complaints in my file for whole six months in mind when deciding. Said he would call next day after technician came out and I said good because we still need to agree on reimbursement. Missed his calls and could not call him on number he called me with because said number disconnected each time! Now have to get money together because found out he decided himself that my issues were resolved, but service still acting up. Also he decided to take it upon himself to only give me a $45 credit toward my bill which is only a month and a half of service if you don't count the service fees and equipment rentals! Now have to come up with about $200 to file lawsuit with them in order to be able to either receive proper service and a fair reimbursement credit or to shut services off and request as much back as I can get as well as some for all the grief I have had to endure with trying to get the service they guarantee in all their ads!

Broke my phone 2 days prior to coming here. That sucked. Made it in literally 3 minutes before…read moreclosing. I asked if they could help me as I just drove from BFE really fast to get there. The girl working there said yes. Sorry I forgot your name. She was sooo Helpful me and my wife both got brand new phones. She did everything herself and just asked need to know questions. It was super fast I got a case a Screen protector for 2 phones and charge cord and I didn't have to do much of anything. It was such a great experience! Super happy to enjoy my phone! 16pro max with the biggest storage I can get and color I want and cool phone case. Me and my wife are super happy! 10 stars!

Donna at the Dalles location is hands down the best!!! She went above and beyond to make sure all…read moremy info transferred from my android to my new iPhone. She stayed after hours to make sure the transfer was done! Thank you so much Donna!!!!

I try to not give many 1-star reviews, since they often come off as overly emotional, but I've…read morereally only had bad experiences dealing with Spectrum. We've had their service for about a year, and while the internet speed has been moderately better than CenturyLink, it still leaves MUCH to be desired. As soon as you sign up, be prepared to be ABSOLUTELY inundated with spam letters, email, and calls. You will be CONSTANTLY sold to. Even when I've asked over the phone to stop getting promotional offers, it continues. I've opted out online as well, and they keep rolling in. If you change your address, it's a $50 transfer fee (which no employee mentioned to me). They sent a new modem, that I didn't ask for and didn't need. Nobody told me they were sending it, and I had to drop it off at UPS. If they spent half as much effort on customer service as they did on promotional offers and talking your ear off over the phone about why you need their TV service, I wouldn't have any issue with them. I would honestly have been a pretty satisfied customer had they just left me alone. I've attached a letter I received, which caused a small panic due to the appearance (yellow paper and the phrase "IMPORTANT NOTICE Open Immediately"), but was just about *surprise surprise* how my home is eligible for an exclusive price on TV. It should be illegal to send a letter that purposefully looks like some sort of final notice. All that to say, as soon as the Gorge gets with the program and offers a better option for high speed internet, I'm sure 99% of Spectrum's customers will jump ship... unless Spectrum starts paying an iota of attention to their customer experience. It's very expensive for less than mediocre internet. Definitely missing Stephouse in Portland; those guys were incredible.

When I signed up with Spectrum, the installer told me my $115 price for TV & internet would hold &…read morenever increase. It's gone up to $152/month. When calling spectrum they said; basically,... tough. Internet providers are hooking customers on false pretenses & they have similar ethics as politicians and lawyers. Come on, Spectrum, don't be a Com Cost wanna be!!!!!

These guys are terrible. Aside from the horrendous cancellation policy, this "internet service…read moreprovider" does not allow any incoming ports, so if you have surveillance systems, you are unable to monitor them remotely. I asked about it and was talked down to by a gal who was outright rude to me. I own a computer repair shop and was trying to help a customer be able to monitor his security cameras when he was out of town. They say disallowing incoming ports is for "security" reasons, but I cannot find any legit reason they do not allow this basic feature that ALL other ISPs I have ever dealt with allow natively. Avoid these scam artists! CenturyLink and http://Gorge.net are there for you!

From the owner: Qnect.net is Oregon's locally owned and operated high speed Internet service provider. Our company…read moremotto is "Customer Service First". From low speeds up to 1000 Megabits a second, we have it all. Full service PC sales and service. Experience the Qnect.net difference. We love technology and we love to help!

Gorge Networks is our prime LOCAL internet provider. they are locally owned and involved in the…read morecommunity. www.gorge.net It is terrific and we are fortunate to pick up the phone and talk when help is needed! they do a first class job for my business and family

The good: if you live in some parts of eastern Oregon like ione, it's difficult to get the net…read more This service is very reliable in those parts. The bad: Their customer service sucks, response time is poor and unless you're getting an install or cancelling, then they are almost non existent. I'd say just do t move to eastern Oregon if this is the only provider that you have the option of dealing with. They suck

Do not, I repeat, do not sign up for Blue Mountain Networks if you live in North Bonneville. The…read moreservice has been horrible for years, but the last few months... it's been so bad. In the last 5 days, we haven't had WiFi for at least 4 full days. It's insane! I've been hot spotting from my phone for everything. And I work from home. I'm not the only one in North Bonneville suffering either. It sounds like the entire city is down right now! When you call, they're rude. I refuse to even speak to them on the phone because of it. You're probably wondering, why don't you just switch services? We can't! Starlink is the only other option with over 100 MBPS speeds and it's over $850 to get started. I am almost ready to go without WiFi or I'm going to move out of North Bonneville entirely. Blue mountain networks is the worst business I've ever dealt with!

I use my bank's on line payment system with which to pay bills. I don't want anyone but myself to…read morehave access to this account. Nor do I want to pay bills by credit card because I want to be in charge of my money - not someone or something else. Blue Mountain Network's billing system is anything but transparent. For SEVERAL months I have received emails from the company threatening cancellation because "payment was returned to our processing center due to an invalid payee address." Today I called billing - once again - to solve the incorrect remittance-address-problem and was told the ONLY way to pay each month, besides credit card, was for the company to portal into my checking account to remove funds. Why was I not told of this "policy" at the beginning of service which was, again, several months ago? So much time wasted every month. Service has been okay but I am outraged by the lack of honesty, and difficulty getting to the "solution" and hope BMN is not the only game in town (Hood River) because sadly I am looking for a different service provider.

Super nice people here. They helped me recover a lost iPhone and are shipping it back to me. I'd…read morerecommend you go with this independent store over a Verizon store, because this store really cares about their customers.