Jared, the owner, came out to see what was wrong w/ my 15yo heat pump. I explained what had happened in the past with it. He went over it inside and outside so thoroughly while explaining what he was doing in layman's terms for me. You can tell he genuinely takes pride in his work by how enthralled he is by the latest advances in hvac recently. And, I'm happy to say my heat pump is up and running strongly again. last year I hired another company and was told that it older than I know it is. The other company tried to get me to replace it. Jared, got her going and for a lot less. He's my go to guy from now on. read more