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    Cricket

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    2 years ago

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    UScellular & T-Mobile

    UScellular & T-Mobile

    1.7(6 reviews)
    0.2 mi
    $$$

    The first young man who waited on my was A+++. I explained to him that I have cognition issues and…read morehe was more than patient with me. He helped me pick out a phone & Accessories and had no issue explaining and re explaining everything. As he was transferring data from my old phone he said the apps would take about an hour to down load so I could leave and come back. So I did. I retuned in about an hour and a half. The person helping had gone to lunch so another employee told me "here's your phone." So I sat at the desk and looked at my new phone. I asked him why the apps looked funny and he said I had to hit the app icon on the old phone to reload. I believe he sherked his responsibility and didn't get that done in the First man's absence. It was taking a long time and asked him how long it would take. He said he didn't know. I started to have difficulties and had to call apple. Having a new phone in my hands and being on the phone with apple I was having trouble navigating my phone and began to escalate. The man who was charged with helping me just sat on a stool and wouldn't help. I asked him to put my new phone on speaker and he did. Never offering to help. 3hours later, I asked if they had a ladies room. I was told no. I said "I just spent a grand in your store and I can't use the ladies room. So some other man said I could look at the bathroom and agree I would not sue if I fell from the stuff on the floor. I asked where there was a bathroom I could use and was told Good Will Store. That is up a hill. I need replacements in both knees and have a bum ankle. So I just sat there. I then went to Starbucks NEXT DOOR and I was allowed to use the rest room without any purchase and was provided a lock code. Eventually all my apps finally loaded. I'm a 65yo woman from South Boston who survived bussing in the 70s who still rides a Harley. I have more testosterone than all the white boys at this store combined. The young man who was patient, kind and PROFESSIONAL deserves a promotion and a raise if not for exercising his patience, he should get one for showing up for work with those clowns.

    I had been a US Cellular customer for about 20 years, never had any issues. But since I travel…read morequite a bit I rely on have service no matter where I go! Well recently traveled to a couple of different area's of Washington state & Idaho where I have always had excellent service, now it is non existent! Recently was up by Tacoma, Washington & had NO SERVICE. My family was trying to reach me, I didn't even have text service. Called US CELLULAR & she couldn't get my phone to ping off a nearby tower. NOT ACCEPTABLE. So I changed to another carrier & purchased a new phone, no more problems. Sorry US Cellular, but you failed me!

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    UScellular & T-Mobile
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    Michael's Electronics

    Michael's Electronics

    1.0(1 review)
    0.9 mi

    There are only 14k people in this town, so you kinda need good customer service and hopefully good…read morecommunication skills. Michael, the proprietor, seemed okay when he was paid $75 to drive five minutes to my parent's house to finish the process of hooking up their new dish box to the tv. Well, he screwed it up and the tv was playing from the dvd "source" and the dvd was no longer playing. This was operational before. As the mediary in the this process I told him the problem and he headed back up to the house. His communication to me was: well somthing happened here, I don't know what. No one in the household touched anything since his inital "repair" so I'm repeating over and over that he did something wrong, not us. He's still telling me he doesn't understand and our system didn't make sense to him. Uhh...he left the house upon the initial visit as if everything was fine. Anyhow, he's not taking responsibility and I'm not allowing him to charge my elderly parents another $75 (outrageous for $5 minutes of work) so I get mad and repeat myself again. He's accusing me of making him out to be a swindler. Ummm, no... I'm looking for some accountability. He finally, and in a huff of anger says he's taking responsibility for it and won't charge them extra. Without even raising my voice he was very angry with me. Here is all I wanted: "Maam, I'll be sure to take care of this as part of the initial service seeing that you didn't touch the work I've already done." Done. That's all it takes. But he kept telling me how things weren't set up right and there's no way the dvd player ever worked before because the tv only has one output...lalalalala. And mad customers don't get yelled at. And if you knew me, you'd know I NEVER get upset and I'm the friendliest person. That's just how irritating this man's communication was and his insistance on being right about the system not working, when it was working just fine. Ugh.

    Cricket - mobilephones - Updated August 2026

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