Super nice people here. They helped me recover a lost iPhone and are shipping it back to me. I'd…read morerecommend you go with this independent store over a Verizon store, because this store really cares about their customers.

I am extremely pleased with the service I received from Kane today as he helped me transfer my…read morephone service to AT&t. I was having some difficulties that was out of my scope of knowledge and he continued trying different ways to fix my problem until it was fixed. I will definitely seek him out in the future!

Wow! Buyer beware! I…read morejust left this store after ordering an IPhone 15 ProMax. The female employee does not have good listening skills which resulted in having to call customer service to continue the buying process. This transaction took 1 hour and 45 minutes. She was quick to tell me that with the trade-in value of my phone, the additional monthly cost to our bill would only be $25. What she did not disclose was she added $23 a month extra for an upgrade feature and phone insurance. Then she was ready to send me out the door without any printed sales information which I had to request and did receive. I asked that she print the account information which would show the monthly bill and she said she would email it . I reviewed the email in the store and that's when I discovered all the add-ons. This store is not forthcoming or transparent.

Broke my phone 2 days prior to coming here. That sucked. Made it in literally 3 minutes before…read moreclosing. I asked if they could help me as I just drove from BFE really fast to get there. The girl working there said yes. Sorry I forgot your name. She was sooo Helpful me and my wife both got brand new phones. She did everything herself and just asked need to know questions. It was super fast I got a case a Screen protector for 2 phones and charge cord and I didn't have to do much of anything. It was such a great experience! Super happy to enjoy my phone! 16pro max with the biggest storage I can get and color I want and cool phone case. Me and my wife are super happy! 10 stars!

Donna at the Dalles location is hands down the best!!! She went above and beyond to make sure all…read moremy info transferred from my android to my new iPhone. She stayed after hours to make sure the transfer was done! Thank you so much Donna!!!!

The first young man who waited on my was A+++. I explained to him that I have cognition issues and…read morehe was more than patient with me. He helped me pick out a phone & Accessories and had no issue explaining and re explaining everything. As he was transferring data from my old phone he said the apps would take about an hour to down load so I could leave and come back. So I did. I retuned in about an hour and a half. The person helping had gone to lunch so another employee told me "here's your phone." So I sat at the desk and looked at my new phone. I asked him why the apps looked funny and he said I had to hit the app icon on the old phone to reload. I believe he sherked his responsibility and didn't get that done in the First man's absence. It was taking a long time and asked him how long it would take. He said he didn't know. I started to have difficulties and had to call apple. Having a new phone in my hands and being on the phone with apple I was having trouble navigating my phone and began to escalate. The man who was charged with helping me just sat on a stool and wouldn't help. I asked him to put my new phone on speaker and he did. Never offering to help. 3hours later, I asked if they had a ladies room. I was told no. I said "I just spent a grand in your store and I can't use the ladies room. So some other man said I could look at the bathroom and agree I would not sue if I fell from the stuff on the floor. I asked where there was a bathroom I could use and was told Good Will Store. That is up a hill. I need replacements in both knees and have a bum ankle. So I just sat there. I then went to Starbucks NEXT DOOR and I was allowed to use the rest room without any purchase and was provided a lock code. Eventually all my apps finally loaded. I'm a 65yo woman from South Boston who survived bussing in the 70s who still rides a Harley. I have more testosterone than all the white boys at this store combined. The young man who was patient, kind and PROFESSIONAL deserves a promotion and a raise if not for exercising his patience, he should get one for showing up for work with those clowns.

I had been a US Cellular customer for about 20 years, never had any issues. But since I travel…read morequite a bit I rely on have service no matter where I go! Well recently traveled to a couple of different area's of Washington state & Idaho where I have always had excellent service, now it is non existent! Recently was up by Tacoma, Washington & had NO SERVICE. My family was trying to reach me, I didn't even have text service. Called US CELLULAR & she couldn't get my phone to ping off a nearby tower. NOT ACCEPTABLE. So I changed to another carrier & purchased a new phone, no more problems. Sorry US Cellular, but you failed me!

I brought my phone into him in order to get it fixed. After about a week, or so I called him back…read moreand he made no progress. I called him again the week after that, and he had given me more excuses as to why we had made zero progress. Finally after about a month, he stopped answering his phone completely, I got tired of it, and I drove in to get my phone. His location is 45 minutes from where I live one way, so this was a large time commitment. What I found when I got there during his normal business hours, was a bunch of mail stuffed under his door, his door was locked, so I left a note under his door with my phone number saying that I needed my phone back. This was about a month ago and I haven't heard anything back since I left that note. Now I haven't had my phone for about 2 months and I now am of the opinion that he stole my phone. I have made countless attempts to reach out. He is deliberately not getting back to me for some reason. Its worth it to go somewhere else, just not to have your items stolen from you.

On 09/24/2019, just after 4pm, I called the Tech Guru and navigated through their frustrating phone…read moreanswering system just to end up with information-only messages and the line disconnecting. I called again and ended up down a different path to information-only messages and a disconnected line. My third call, I was able to select the right choices to hopefully speak to a customer service representative. I was then on hold for six minutes with no option to leave my phone number and a call back request. I just hung up and figured they were busy at the time. I called the Tech Guru again just before 4:30pm, adventured through the phone answering system again, and found myself on hold again for a customer service representative. I was on hold for just over 14 minutes before I just gave up. I don't know how their service is... I wasn't able to talk to anyone or schedule a service appointment. Very frustrating.

Shady business practice. They upgrade you to business even if you don't ask for it (I found out…read morelater the salesperson got a commission for it), and with a business account the wait times are 5x longer for support as compared to a typical consumer account (confirmed by a sales associate). Thinking is that a business is too busy to worry about being on hold to get a good deal so they gouge you and hope you just autopay the overcharge, which most of us do. Avoid this place like the plague so far AT&T definitely better and Verizon is the best in my recent experience

The lady at the store tried to tell me that going from a 6.5 to 6.1 wide screen protector would…read moretake away %60 of the screen coverage, I guess the school systems aren't great here....you realize that's more than half? I couldn't even continue, I had to leave. Upon reading more reviews, I don't even feel bad about rating this one star. I'm an educated engineer, so I would think my opinion is informed and non biased. That being said, these employees are uneducated garbage people, and are creating a terrible culture and atmosphere which shows very poorly on T-mobile as a company.