Brandon was the ONLY employee in the store trying to help several customers at one time. Brandon…read morewas KIND PATIENT AND he helped my friend while helping another customer at the same time. Brandon is a good representative for T mobile. Thank you for your help!

I have been dealing with T-Mobile customer care, Tmobile in highland and this t mobile. I was told…read moreI could turn in my old phones at the store but when I got there was told it wasn't possible. Well enter Wendy. I don't know what magic powers she has but she was able to resolve this issue and take in my old Phones. I was so grateful!! Thank you Wendy!!

Love this location. It's always quick, easy and friendly with quality products! I was in and out…read morewithin minutes to get what I needed and back on the road. I love that they have a lifetime warranty on batteries for your remote starts! Never heard of this before and was so excited to get it.

Last week I took in two watches that needed new batteries. The Tech that worked on them…read moreaccidentally smashed the crystal lens on one of them. He reported it to Sean Paris, the Store Manager, who told him to show it to me and apologize and then told me that it would be sent out for repair, at no cost to me. I was impressed by the professionalism Sean showed. A few days later, I got a call saying that UPS had lost the item and that I should pick out a replacement and let him know what it was,. I did so and today I received a call that my new watch was in. I am very pleased with the watch and totally impressed with how Sean handled it all.

I went today to get a phone upgrade. Bryan was friendly and helpful, transferring my contacts, and…read moreputting on my phone screen protector and case. Only took 20 minutes! I would recommend this Cricket location!

I spent 5 hours on the phone, on the internet, and in chat sessions trying to get a Cricket…read morewireless account set up and getting my hotspot attached to the account. All I got was a run around. The people at the 800 number said they couldn't take my payment and so couldn't set up an account, the people on chat either thought they could do it and were unsuccessful or didn't know how to try. The first dealer I called said they couldn't connect my hotspot to their network, even though I verified it was good to go on their website. Lot of going around in circles and not getting anywhere. This all changed when I called the Cricket dealer on 7235 W Greenfield Ave, West Allis, WI. I explained my dilemma to Robert, who told me "no problem, we can get you going" or words to that effect. I drove over and found Robert to be personable, but more importantly, very knowledgeable. Despite a few hickups in the process of getting my hotspot connected to their network, he quickly worked through the problems and got me up and running. If only I would have called that Cricket store first I could have saved myself half a day of frustration. I highly recommend this store, and especially Robert.

I'm long overdue to write a review! I have taken 3 free workshops here and have really enjoyed…read morethem. The creatives/instructors are really well versed in photography, video, and GarageBand. I had a great time and felt like I enhanced my iPhone experience. I can't believe these workshops are FREE! Last year, I had some issues with my iPhone issues and scheduling a repair. They helped me resolve the problem and voila I was all set! Will definitely be going back to this location.

A couple days ago, I bought an iPhone 17 Air (replacing an iPhone XR). The keyboard kept switching…read morebetween the letters keypad and the character/numbers keypad intermittently. I called Apple and they scheduled a call with a technician (Harshil--very nice), and the technician did a "screen share" diagnostic. We tried all of the typical fixes for this particular reported bug, but nothing worked. The tech determined that it was indeed a hardware issue. Hey, things happen. They had another iPhone 17 Air at Bayshore, and he directed me to go there to get it. All I'd have to do is give these folks the case number and they would switch out the phone. The tech also offered me a free item from the Apple Store up to a value of $200 for the inconvenience. This was unexpected, but appreciated. I don't feel entitled to it, but thought it was a nice gesture. I go into the Bayshore store and explain that I have an open case and that I'm there to swap the phone. I don't know why, but they felt a need to run the same diagnostics and to wipe the phone and reload it. Guess what, it's a hardware issue. Now, I am so sick and I explained that to them when I went in. I did my best to isolate myself, but they relegated me to a table with eight other people. If I didn't rely on this phone for work, I would not have gone to the store. Anyway, the technician that helped me, Malachi, was patient, pleasant, and professional. Five stars for Malachi. He probably had to follow their protocol for going through all that steps to justify a swap of the phone. Up to this point, I had no issue. It's what happened next. They sold out of the phone model I had, whilst we were dinking around with all the duplicated testing. I would have assumed that since I made the appointment and they had knowledge of me needing a replacement phone, they would have set one aside for that purpose, but of course not. Again, things happen. BUT ironically, the EXACT SAME THING happened to me at this SAME STORE years ago when I traded my 7 for a 10. It would take five days for my new phone to arrive at their store. Anyway, I asked them if I could just get the next model up--a $200 difference, since they had it in stock. I got an iron-clad no. I've worked retail, so I understand staff have limitations as to what they can offer guests, so I accepted the answer and called Apple to see if they could supersede the policy. I am surprised by Apple's response. They kept driving home the fact that they were willing to offer me a $200 item from their website, but unwilling to bend on just giving me the phone they had in stock that was $200 more (higher storage capacity) in lieu of the $200 concession item. They kept apologizing for the inconvenience, blithely unaware that it was Apple CREATING the inconvenience. In fact, they are compounding the inconvenience. This could have been so simple. I am a forgiving consumer. I cannot rate this store more than a 3, and that is as fair as I can be. I really want to rate them a 1 because I kept getting the canned line, "It's our policy." Which is their way of stonewalling you, because it is an indication that they are not willing to do anything for you. I will come back and re-evaluate Apple when they get back to me tomorrow (as promised) to see if they will accommodate my very reasonable request, since 1. They sold me a defective $999 phone, and 2. Sent me to get a replacement and then sold it. Things happen, yes, but be willing to make them right. Especially at these price points. In closing, I'd like to ask: Is any policy really all that sacred?

A friend in I went into the store today 3/7/26 @ 4 p.m. to purchase a screen protector for my new…read morephone. Instantly, the store manager started yelling at me about moving my car because I parked in an Athletico parking spot (identified parking spot for the business next door). I replied, they aren't even open. He then asked what I was in for, to which I said that I wanted a screen protector for my phone. Mind you, we were never greeted, just met with yelling. Also, it needs to be mentioned that there was no one else in the store. He rolled his eyes and said he would put a screen protector on for me today but he's the store manager and if he says I can't park in their parking spot, that I can't park in their spot. Both my friend and I both shocked and taken back by the way we were treated and the rude demeanor of the store manager that I told him I in fact would not be spending my money there and I would be making a complaint. He replied OK. Rude. disrespectful, arrogant are a few words that come to mind. The store manager also appears to bed training in appropriate communication and customer relation skills.

The manager and Damecio were very helpful in explaining the promotions and helping me make my…read moreselections. The current promotion for IPhone 16, Apple Watch and iPad was a pretty good deal. They were very welcoming in the store and it was not at all high pressure sales. I will definitely use this location again.

Got the job done the same day it worked out and it looks very good so far and so far yes I would…read morerecommend his services

I went to upgrade my 4G Moto. They were out of the Moto I preferred, but had my second choice. The…read moreservice person was knowledgeable and patient. Answered all my questions and picked out appropriate accessories. Transferred all data to new phone, which was greatly appreciated. His name is Nate. Highly recommend him and Consumer Cellular. I arrived around 11:15. There was a short wait, but prompt service once an employee became available. Consumer Cellular must be doing something right. There was a steady stream of customers from the time I arrived till I left.

Went in to change phones, they were very busy, about 7 or 8 customers. But they worked diligently…read moreand efficiently with each customer, They set up and activated my new phone in about 10 minutes. Professional, and easy to work with. This was a win. TY