I never bother to write a negative review. English isn't easy, and I would prefer to say something…read morenice. But there is definitely something wrong with AT&T specifically this location on Marginal Way from their representative to their store manager and to their DISTRICT MANGER. For me to know that a district manager exists, I have gone through the AT&T cycle -- on around 10/4 (with marginal way AT&T) - 11/25 (with marginal way AT&T) - 11/25 (with Maine Mall Rd AT&T Corp.) - 12/10 (with marginal way AT&T) - 12/11 (with marginal way AT&T) - 611 (escalation department that never existed) - 12/12 (with marginal way AT&T) -- now greeting the district manager that doesn't want to talk about the problem. And to know that I'm not their only victim just makes me feel worse. From someone I know in person to this AT&T's recent reviews, I should not have TRUSTED AT&T (but I don't read the news). From the representative to their manager, they act like they know a lot about AT&T then start the blaming game when problems come up (in my case, it adds $493.83 for my bill this October). They run you in circles, blame AT&T corp. lies about having an escalation department but doesn't want to direct you there. And they say their district manager probably would do the same thing which is nothing. And he did nothing. This place is hopeless. I don't think for over a decade of being an AT&T customer I have any problems until I come here. It just isn't worth it for this one time experience I have with AT&T but I'm definitely not coming back here again. Trust them until they offer to kick you out of their store. I don't know if they mean it but they have said it. I have AT&T for over a decade now. There used to be an AT&T at 211 Marginway only a minute or two from this new location. Great, friendly, and very knowledgeable people. Just one store lasts us for more than a decade. I don't know why this new location has the photos of the previous location. It's definitely not the one. Give them a chance and see if they might treat you any better. Unless problems come up, there should be no problems.

It looks like no one has reviewed them in a while, so let me be the first to review their new…read morelocation and team! To start, every time I go in, I feel well taken care of no matter who is working, even if there's a wait, I know I'm waiting because they truly seem to take full care with every single customer issue and try to make sure that the experience is as pain free as possible, and I greatly appreciate that. Even better, the parking is way better than the old place!!! All around 5 stars, I couldn't recommend them more!

Not helpful at all. Would never go here again. Awful attitude the guy I spoke to he was red…read moreheaded just incase you go in there. Rushed me out the door wouldn't help me with getting a new phone ordered or switching mine to their service. Terrible location

I had the privilege of dealing with the assistant manager Mike today. The experience was amazing…read more He is extremely professional, knowledgeable, personable, patient and just a great guy. He helped me out tremendously.

Excellent service! Quick and easy. Interesting shop and friendly owner.read more

I walked in to this shop , concerned about my phone being hacked and without an appointment . I was…read moregreeted kindly by Solomon, who assisted me quickly and efficiently. All my concerns were lifted, and my phone problem solved along with some great suggestions for obtaining secure internet in my home. Many thanks Solomon!

My husband and I have been customers of this store since it was located on Broadway near Willows…read more The staff was, and continues to be, incredibly helpful and attentive to our needs at both locations. We've continued to keep AT&T as a carrier in large part due to the excellent customer service we received at this store. Can't remember the name of our representative but he was at both locations and is top notch! Theresa W

From the owner: AT&T, serving over 81 million wireless customersread more

Boost Mobile is the worst mobile service I've ever experienced. I went to the store in Portland…read morearound 1pm to get help setting up service and no one was there. I call to get help from them and they were not helpful. After 3 days of trying to get the service activated with the SIM card they sent me, I went to another provider. Do not use them. The customer service is horrible, I spent hours on the phone trying to get help. Their customer service people are not knowledgeable. They were rude, shameful.