My family and I walked in to port over 4 lines and start a new contract. Chris and Tomi both greeted us and were great! (This includes a 5 year old).
Chris is the one that helped us and he has been an exceptional Mobile Expert. He is very patient, kind, courteous and knowledgeable. The amount of questions and concerns I had were a lot and he did not miss a beat. He even worked hard to help try and figure out the best cost options for billing and out of pocket today. This included switching phones, trade-ins, sizes and doing multiple types of calculations.
I was discouraged as everything I wanted, was out of stock or unavailable. When I found something else, the same thing. This occurred when searching online availability as well. Chris did all he could until I found something I was okay with.
I CANNOT THANK CHRIS ENOUGH FOR ALL OF HIS HARD WORK!!! We have been here over 3 hours, the store closed a half hour ago and he has not treated us any differently. He hasn't rushed us nor made us feel unwelcome.
Chris 100000% needs a raise and some type of recognition. We will always come to this store as well as recommend it to everyone I know. I'm a blogger, couponer and do a lot of networking. The best service spreads like wildfire.
I've walked into other stores for Mobile
questions, the customer service was horrible and we walked out. That was not the case at the T-Mobile in Biddeford.
Prior to walking in, we saw lots of commercials in reference to discounts and free iPhones. This is what swayed the decision into switching to T-Mobile. We were honestly tricked by the fine print and not happy. I explained this to Chris and he did apologize (which isn't his fault). He explained the promotions such as a third line free, 1 free iPhone only, other phone options etc.
Thank you Chris for the wonderful and unique experience and gaining 4 new customers! Thank you Tomi for the help as well! read more