We were customers of Verizon for over 12 years. We recently switched to save some money. Trying to…read moreget the 3 most recent bills was a nightmare. We called and called and they never mailed it. Went into the store and they said they could only print 2. The reason we needed the bills was to for a payout reimbursement from our new company. After trying to get it through the 1800 number I went back to the store and these two awesome young guys printed it off so quickly. Other than that working with Verizon has been awful. They don't care about their customers. Why the first person couldn't print out the 3 bills really perplexes me. They close your account online immediately when you deactivate so there's no way to get the bill there.

The staff were completely rude and incompetent. They did not know what they were doing or what they…read morewere talking about. They laughed in my face several times when I was asking them certain questions. This is embarrassing Company how could you possibly operate in this way?

Extremely rude. Difficult company to work with and nobody has answers or replied with different…read moreones. Never doing business here again.

i want to write about the Spectrum Store in Biddeford..I had an appointment on the 14th to upgrade…read moremy phone from my crappy Motorola..Low and behold, two employees tried to access my account and they said that my account was locked (somebody tried to log in to my account too many times),.wasnt me, althought two different employees had me put in my social four times. I was told that they could'nt authenticate my account that it was locked...Can you come back this afternoon because it takes a couple of hours to unlock..I said no, I cant..so they schedule me for the 15th at 1120. We arrive and there are no customers, 5 employees standing around talking..So the young lady helping me says, I'm sorry, I can't get in to your account. It's locked. can you come back tomorrow the 16th, I said no I cant. well we need to put in a ticket to find out what is wrong...Wow...My daughter gave me her expensive phone and needless to say, I'm back with Verizon...Never had trouble with Verizon...The wind would blow and my spectrum phone would have no connection, emergency calls only, same with the snow, no connection... one more thing...Allison at the spectrum store: I asked Allison if she would be able to transfer all of my data to the upgraded phone...She says "if I can" and "ill try" what kind of friggin answer is that..

Excellent service! Quick and easy. Interesting shop and friendly owner.read more

I walked in to this shop , concerned about my phone being hacked and without an appointment . I was…read moregreeted kindly by Solomon, who assisted me quickly and efficiently. All my concerns were lifted, and my phone problem solved along with some great suggestions for obtaining secure internet in my home. Many thanks Solomon!

Horrible service guy today! He clearly couldn't care less about customer service…read more Would rather drive to South Portland then deal with him again!

I switch to Tmobile to save some money which I told to the person that helped me, he was great but…read moreI told him after he told me my monthly bill would be and I said why would I switch to Tmobile for If I'm paying the same or more than my ATT? So he said I can get you down to $140 l said great I'll do it. I trusted him so l was curious to see my bill a few month later and it's more than I paid monthly with ATT! which is way over $200. Hmm is Tmobile or the person that set me up a fraud? If I knew I would have stick with ATT. I lost 663.23 because of activation fees and they only paid for 2 of my phone and not my watch. If I were to stay with ATT I could use that 600 to payoff my 3rd line and my bill would have been 140. Do not switch to Tmobile my advice is to stay with your current provider or find a not top big 3 provider like ATT, Tmobile or Verizon they're all rip off!!!!

Miles is an asset to this location. We didn't even land a sale be he stayed true to resolving my…read moremany concerns. I will be back August to purchase a new phone from him.

My daughter and I both wanted to upgrade our phones. After researching both Verizon (current…read morecarrier at the time) and AT&T we felt AT&T was the best deal. We had been previously to the Verizon store and the customer service, to say the least, was very lacking. We left there extremely disappointed. We then made an appointment at the Saco AT&T store with Maureen and were so pleased with their customer service. We were greeted when we arrived, and Maureen was wonderful. In addition, Ryan helped and we left the store two very satisfied customers! Two new phones and a new carrier; AT&T!

supposedly the store is open today, Saturday, February 18. I wouldn't be able to confirm this, of…read morecourse, because I called the phone number and it rings and rings no answer.

So I had a bit of a malfunction with my laptop and I tried all of the online prescribed fixes, to…read moreno avail! So while out and about this morning I called up iRepair. They answered the phone before they were open... Now that's customer service! I scheduled an appointment right after they open, they got me in check my computer out and diagnose the issues, it appears to be a wifi-chip! Who would have thunk! While visiting today I was able to learn that iRepair is only 4-months old! They have flexible hours! They are friendly, helpful and willing to work all reasonable repairs! Customer Service is second to none at iRepair. If you need help with your computer or phone you need to call or come in here!

I will start by saying having a horrible experience trying to get an answer on the phone or a…read moreresponse via email regarding getting paid for product that was ordered and now the They will not take accountability for their actions. Would not recommend credit reference or any positive review to a business who does no commutate with Vendors. Unprofessional by the owner and business in which is preresented.

I brought my iPad here to replace a run of the mill cracked screen. They replaced it, but about 30%…read moreof the screen stopped responding to touch after. So I brought it back, they replaced it again but told me it still wasn't working, so they replaced the Home button. I picked it up and noticed the Home button didn't appear to "click" properly but ignored it, because I am an optimist. I shelved the iPad, as I only use it when traveling, but when I got it out to use it, the screen was coming off the iPad. See attached pictures. In the area where it was coming off the worst, the screen was cracked. It was pretty obvious to me that it was cracked because of the fact that it was slowly peeling off the iPad, as it hadn't been used, but I of course cannot prove that. So I reached out to Joe the owner, who said it's not covered because of the crack. In our text correspondence he used the phrase "Not looking to go 10 rounds with you." which I found amusing, that this business owner likens customer service to boxing. I cannot recommend doing any sort of business here, unfortunately.