I was a Pioneer customer for several years, and was satisfied with the service, but closed the…read moreaccount many years ago when I got rid of my land lines. All of a sudden a year ago, I began receiving bills from a company called Clear Line (I assume they bought Pioneer?), for phone service I had not signed up for, nor was I using. In fact, the I had not even owned the numbers they were billing for for many years. I have now sent 12 emails to customer service (I email every time a bill comes) with no response, and just completed my third call to customer service, again informing them I do not have an account with the company. They have acknowledged zero use on the lines, and also acknowledged that they were supposed to credit the amount, but "it was never authorized" - whatever that means. They have promised to credit the account in the next two days, but given past experience I am not optimistic. It appears from other reviews this is a common problem, and I don't know if the company is running a scam, or if they are just disorganized and very unprofessional. In any case, I would steer clear of them.

When they were Pioneer it was a great service. When they switched to Clearlive the rates went sky…read morehigh and custoner service was non-existent from.my experience. In my opinion, stay away !

Run, don't walk so you can get some incredible deals. Outstanding service at the Westbrook location…read morewhen I was looking to move from Spectrum. They spent a good amount of time w me explaining my options and continually searching their promos to get me the best deal. I left with my new tower, plugged it in when I got home and voila! I am receiving fantastic reception (didn't change my connection at all for TV or computer) and not held captive by Spectrum and their ever-changing promotions. $30 for internet - locked in for Life with Autopay - Netflix and Apple TV for free (another $20 savings) $85ish for phone - includes apple watch $73 for YTTV (separate purchase - may be looking for an alternative) No added taxes or fees! Total Savings after adding YTTV is still a little more than $80 a month and my internet is locked in for life. Store Manager: Devon Associates: Lacy, Autumn and Anna Maria All were just great. Patient, extremely knowledgeable and fun.

From the owner: Visit the T-Mobile store in Westbrook and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 11 Main Street can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

We have been with T-Mobile for 13+ years. I needed to trade out phone & they were super…read moreaccommodating at the Sanford location! I had my dog :& needed to bring her home. The phone was ready to go when I returned. The professional staff are 10's+. I called T-Mobile with an inquire. His name is Will & he is in the Oakland Maine location. He assisted with my countless questions & gave great information. Great guy! T-Mobile is fortunate to have a quality professional like yourself! Thank you Will. Enjoy everyday! Thank you.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

I had service for like 35 days . The customer service rep told me It would be about $80 for the…read morefirst Bill but would not give me a set price . Before the first Bill came I got a notice that $29 a month would be a charge for bringing my old phone which I did not want a contract on , I would just buy a new one if there was a problem . the monthly bill came it was over $160 , no where near the estimated price and the service for internet was dropping off every week .I got a better deal else where and cancled my T-Mobil . Now they send me bills saying there sorry to see me go and want more money like I have a loan with them . It's a very big scam , Run from T-Mobil - just a trash company .

Steer clear & double check all of your bills/ information! If I could give them no stars I would. I…read morerecently switched carriers and needed the final bill to pay off. Come to find out the incompetent manager attached the bill to a line with no device connected & now as a result I am responsible for a $630 bill! AT&T would have paid this off only now it's not possible because of the incompetent management of the South Portland store. Awful!!!