I had service for like 35 days . The customer service rep told me It would be about $80 for the first Bill but would not give me a set price . Before the first Bill came I got a notice that $29 a month would be a charge for bringing my old phone which I did not want a contract on , I would just buy a new one if there was a problem . the monthly bill came it was over $160 , no where near the estimated price and the service for internet was dropping off every week .I got a better deal else where and cancled my T-Mobil . Now they send me bills saying there sorry to see me go and want more money like I have a loan with them . It's a very big scam , Run from T-Mobil - just a trash company . read more

Steer clear & double check all of your bills/ information! If I could give them no stars I would. I recently switched carriers and needed the final bill to pay off. Come to find out the incompetent manager attached the bill to a line with no device connected & now as a result I am responsible for a $630 bill! AT&T would have paid this off only now it's not possible because of the incompetent management of the South Portland store. Awful!!! read more

I understand that t-mobile employees have a responsibility to try and win you back if you ask to cancel your service, but this should not mean that the t-mobile employee can act rudely to you and pretty much mock you for your "stupid" decision to cancel. I felt extremely uncomfortable by this interaction and still do. I am by no means a weak person but this guy made me cry. This is so unacceptable on so many levels. After he finally cancelled my service I asked how I can pay my remaining balance and he told me I had to figure that out on my own because he no longer could help me because I cancelled. It's like he was taking it super personally that I cancelled. Because of this I will never set foot in that store again and am no longer a supporter of at least this specific location. read more

I have been a T-mobile customer for over 10 years. I carry a family plan of 5 phones, and in my opinion, have paid a ridiculous amount of money to them over time. For all of that time and money, I get very limited cell service in many parts of my home state and high prices on new phones. This review though, is not about T-Mobile the company, but about the great staff who work at their store in the Maine Mall. A few months ago, I bought a new Samsung galaxy 6 from T-mobile and when on vacation in NJ, it stopped taking a charge. T-mobile was actually pretty responsive and sent a replacement phone to their local store in NJ. I was charged $20 even though the phone was still under warranty, BUT the people in the store in NJ were very nice and helped me set up my new phone. There was only one problem, once I got home to Maine, I realized that the new phone when turned at a certain angle, had a badly scratched screen! I'm thinking CRAP! I JUST got this phone and now, I am going to need to do this ALL AGAIN??? Plus, will T-Mobile believe that the replacement phone arrived this way, or think I did something to it over the week that I had it? (I did nothing to the phone) Long story short, I walked into my local T-Mobile (South Portland, ME) and explained the situation. They were completely understanding and put through my request for ANOTHER REPLACEMENT PHONE! I got a text about a week later, brought the old/new phone back and switched it out for another new phone. The staff at T-Mobile were professional, compassionate and helpful. They helped me examine the new replacement to make sure there were no issues and transferred all of my data without a hitch. Super great job, I would not hesitate to stop in to this T-Mobile for phone service or assistance. read more

Went in with the hubby to buy two new cell phones ( they have an awesome two lines with unlimited everything incl lte data and 5g each hot spots for a 100$). And i should actually correct myself, we were there to activate two lines. We were going to simply move my boyfriends iphone5s to the new line as well as i still had my tmobil phone. I left t-mobil for 3 horrific months during which i missed their unlimited data, high speeds, etc.. Ok so i really just missed streaming tv shows and movies 24/7 while i am stuck in maine without an id and cant work or leave lol. And although my hubby makes 4 times what i do and kinda likes me being a house wife im a little bit bored and need my unlimited data and hot spot So imagine my surprise when our sales associate (rep# 3902193 transaction # 1161 & 1162 on 6/6/15) was able to sell my hubby a new iphone 6 a water proof case an LG stylo for me and a cool case plus 3 months of service paid in advance Our sales guy rocked!! No one can easily get my hubby to spend money. The guy used an iphone 4s until two months ago and only bought the 5s cuz he got it included with a laptop he bought me for my bday on line. This 6 is the only phone he has EVER bought brand new. See even though he makes great money he hates to spend it. He wants to buy a house and is saving every penny. A good salesman coulda convinced him to buy me a phone. Only an awesome salesman can get him to splurge on himself. Also the sales guy gets a big thumbs cuz we arent from Maine and forgot to mention we didnt want Maine area codes until after we had two active lines. He also took the time to set up our phones, pop on the cases, the screen protectors, move my hubbys contact list etc. Thanks so much. We are sorry we forgot your name but hope the bosses realize the great job you did!!! read more

I went to buy my first smart phone, an Apple XR, at the Tmobile store in the Maine mall about a week ago. I had to transfer my number from an old flip-phone in the process. I was helped by Rin behind the counter. He could not have been more helpful and knowledgable without being pushy. I am a "20th century" analog person and a bit hesitant moving towards all things digital but he got that right away, and managed me without talking down to me. I walked away with my old number on a new XR and still feel good about it a week later. If you go into the store, ask for him. read more

Recently I went to this T-Mobile to update my phone and the employees there were so helpful and kind. Miranda stayed after the store was closed to help me purchase my phone and made sure I was taken care of. Best T-Mobile I have been to before. read more

These guys have the worst cell service!! I have Metro/pcs and they work exclusively on T-mobile towers and reception is a joke...as it has always been. When i first had a mobile phone...i had tmobile and thinking their junk assed service hasn't changed.....hopeful they will finally go out of business. Garbage cell service provider. read more

BOGO Offer Issue: Took a line on 06/28/16 on BOGO offer in t-mobile store in Maine Mall, South Portland, Maine, and the store people asked to use SAMSUNGBOGOMAY16 code and submit the promo details online in the specified web link. The link didn't work and called customer care to update the same. Customer care mentioned it's taken care and gave confirmation. I haven't heard anything after that and didn't receive the credit for the free phone. Spoke to customer care and they keep saying contradictory details like there was no BOGO offer the time I bought, i didn't call them for updating this BOGO,.... read more

I would discourage anyone from entering into a contract with TMobile. I have been a customer for over 20 years and when I decided to switch to another carrier, they nailed me with a huge charge. It had not even been two weeks when they sent it to a collection agency. Try Verizon read more