Can I give this less than a star?…read more Set up an appointment to have my battery replaced. Told it takes an hour. Brought an old iPhone 11 Pro in. Turns out appointments mean nothing at the store, phone should be ready in 2 hours. Fine. Come back. Battery installed fine but the phone didn't pass done control panel test. Essentially store broke my working phone. But will order an iPhone11 pro as a replacement for a 90 bucks. BS. I had a working phone and the store killed it. Needed a phone for travel that following Monday. Took 5 trips to store to resolve all the issues. Between the measly 40 dollars in credit they gave me, to the attitude from managers struggling their shoulders. I'm going to be switching to off iPhones after this.

Finally found some time to come back to the Apple store to finalize my purchase of a phone upgrade…read moreand a replacement laptop. I knew what I wanted, so that was streamlined. Ross met me when I walked in and put my info into his iPad and said another associate would be with me. Nobody came after a few minutes, so he came back and helped me out. I never actually upgraded my phone before because I usually use my phones until they are totally extinct and worth nothing. Ended up getting more value than I expected. When I was setting up my MacBook, just to be sure it turned on, I was seated at a table with like four or five other people and handed off to Kai, who was floating around from person to person helping them troubleshoot their new products. I was amazed with his efficiency, patience, and friendly attitude. I've not had to take anything in for repairs, so I can't speak to that, but I've been pleased with my two experiences at the Maine Mall. Thanks Ross and Kai!

I had service for like 35 days . The customer service rep told me It would be about $80 for the…read morefirst Bill but would not give me a set price . Before the first Bill came I got a notice that $29 a month would be a charge for bringing my old phone which I did not want a contract on , I would just buy a new one if there was a problem . the monthly bill came it was over $160 , no where near the estimated price and the service for internet was dropping off every week .I got a better deal else where and cancled my T-Mobil . Now they send me bills saying there sorry to see me go and want more money like I have a loan with them . It's a very big scam , Run from T-Mobil - just a trash company .

Steer clear & double check all of your bills/ information! If I could give them no stars I would. I…read morerecently switched carriers and needed the final bill to pay off. Come to find out the incompetent manager attached the bill to a line with no device connected & now as a result I am responsible for a $630 bill! AT&T would have paid this off only now it's not possible because of the incompetent management of the South Portland store. Awful!!!

Yes we waited for about 10 mins store was busy ! Got Frankie he was great and the manager team of…read moreJeremy and Matt were great!! Thanks Gentlemen Great job

Made an appointment. Got forgotten about. Got a sales pitch for something I wasn't there for then a…read moresnarky attitude for saying I just wanted to purchase what I came for and leave.

I had my phone in my right hand. My rabbit was looking especially handsome so I scooped him up with…read moremy left hand. I a) never "scoop" the bunny, and b) never do it with my left hand. Sensing my lack of confidence he began squirming (read: bucking like a bronco). In an effort to make him comfortable my phone dropped out of my hand... And the screen cracked. We knew AT&T would do nothing for us but having never experienced a cracked phone screen before, we went to see them anyway to ask their advice. Us: "Hi, we have a cracked screen and while we know you don't fix them we were wondering what you suggest we do." Angry Employee: "Well, we don't fix cracked screens." Us: "Umm, right. We know. We were just wondering what we could do." Angry Employee: "Absolutely nothing. And you're not up to switch out phones for a while unless you want to buy your phone outright. There's absolutely no way we would ever take your broken phone, so buying it is your only option." Us: "It's not broken." Angry Employee: "Right, but the screen is essentially broken. So unless you want to buy your phone outright, there's nothing we can do." (It's important to note that when I started talking to him directly, he only looked at and addressed my boyfriend.) Me: "Okay, well does AT&T have a preferred screen repair store?" Angry Employee (to boyfriend): "Pardon me?" Me: "There are like three screen repair places just in the mall, I'm sure people have come to you with broken screens before. Do you suggest one more than the others?" Angry Employee (to boyfrend): "I really can't help you. We don't deal with broken screens." Me: "But you've heard from other people which screen repair place is better than the others, right?" Angry Employee (to boyfriend): "Unless you want to buy your phone today there's absolutely nothing we can do to help." So, I've been thinking how you - the AT&T of the Maine Mall - can actually help. Here are just two examples of how customer service works the next time someone comes into your store with any question: 1. Don't be patronizing to your customers. 2. It's okay to go off script. Really, try it. These simple things may just help both you and the people who are coming to you - GASP! - happy.

I stopped into the ATT store in shear frustration after spending 1 hour on the phone with ATT call…read morecenter. I am a longtime ATT customer, and was ready to stop all my business with them. I went into the ATT store to vent, so they knew what sort of frustration I was feeling. I was steaming mad. Cody calmly went through my problem, said he needed a little time to get manager assistance. Within 20 minutes he had my account all fixed. Cody was a hero. He saved a customer.

My son went to go sell his Nintendo switch , twice at this location.Honestly the second time we…read morewere hoping to not end up with the same dude that clearly just didn't care to do his job . Both times we were told our console was defective, don't worry kids I'll attach a photo . Drove right to Biddeford we're I was given a comment on what good condition it was in ... where I also had no problem selling my console . Moral of the story , this GameStop loves the tiny crumb of power they feel from intentionally fucking with customers .

I like the people here really nice and informative. But at…read morethe end of the day they are working so don't ask Them about any games to buy or game play on something you buy. Or if you do don't let it weigh on your choice on what to get.

Need serious customer service help. I felt completely ignored. I was still waiting after 1 hour…read more Very sad! They need more people working here.

I just had a great experience at this Verizon. Which I totally was not expecting to have!…read more I'm a sad phone owner that HATES upgrading and leaving behind my phone models. (Razr, I miss you.) I had a hard time giving up my iPhone 4 when it died, and after 3.5 years of owning an iPhone 5, I dropped it on a mountain summit and obliterated the front and sides. Expecting/hoping to replace the screen and be on my way, I went to Verizon to see if they could help. Right away, they let me know I should go to Apple to get my screen fixed (which I've done and it's less than satisfying), or I could pay less and upgrade to a new phone. I was so sad to have to abandon my iPhone 5 for a 6s (yes I'm SUPER AMERICAN, I know), but the salesman, William, was so helpful and really hilariously attentive to my needs. He broke down each month's fees, was straight up about costs and taxes, and patiently explained the new FCC regulations regarding the two year contract/month to month agreements. All in all, I walked out with a new iphone, cheaper monthly bill than previously, case, and glass screen protector for $150. This salesman clearly knows what he's doing. I'd try to get him when you go- he seriously knows his stuff and will help you in any way you need. I usually DREAD phone appointments, but this was actually enjoyable and helpful. Great job, Verizon, for hiring this guy! Having sincere salespeople makes me want to go back whenever I have a phone issue.

Today, the person assisting me (I think Joseph) was very helpful and friendly. I have been before…read moreand another person was not so was much happier today! The iphone and Ipad shields are wonderful. It has saved my iphone many times!! I love it. The camera shield is not very good nor is the iwatch shield. Can get better ones online. I'll always go. back for the ipad and iphones shields!

Zagg delivered on the promise to replace my iwatch cover with a new one for just $10 under my…read morewarranty. The cleaned and installed the cover to perfection. Thanks. Very happy with my initial and follow-up purchases at ZAGG.

I visited Spectrum to explore purchasing a basic, new iPhone. At a previous store, the price did…read morenot include a trade in option and the cost to transfer the data from my current cell phone was going to cost almost $100. Josh was assigned to me. Throughout, he was pleasant, welcoming and very, very helpful. The iPhone I was interested in was for sale at Spectrum. I had many questions, which Josh answered with great kindness and patience. He also offered information which enabled me to more fully comprehend the features of the phone. This particularly helped to choose the ID access that would be best for me. I was greatly pleased to learn the trade in option would save me $105. toward the iPhone and that there was no charge to transfer the data to the new phone. Josh was so enjoyable to work with. He was friendly whereas I enjoyed chatting with him while the data was being transferred to the new iPhone. Thank you, Josh!

I had a serious account security incident with Spectrum Business, and the way it was handled was…read moreextremely disappointing. My account experienced unauthorized changes including call forwarding and voicemail alterations, yet there was no clear explanation of how the breach occurred, how long access existed, or what information may have been exposed. What's most concerning is the lack of transparency and urgency. Instead of working collaboratively to investigate and contain the issue, Spectrum ultimately closed the case claiming no fault, while refusing to provide critical records (such as call logs) unless requested through legal channels. These are records that should be readily accessible to the account holder--especially during a security incident. This created unnecessary business disruption and forced me to take independent action, including filing reports with law enforcement and regulatory agencies. For a business service provider, this level of support during a potential breach is unacceptable. I would strongly caution other businesses to evaluate whether this level of risk and response aligns with their needs.