I had a serious account security incident with Spectrum Business, and the way it was handled was…read moreextremely disappointing. My account experienced unauthorized changes including call forwarding and voicemail alterations, yet there was no clear explanation of how the breach occurred, how long access existed, or what information may have been exposed. What's most concerning is the lack of transparency and urgency. Instead of working collaboratively to investigate and contain the issue, Spectrum ultimately closed the case claiming no fault, while refusing to provide critical records (such as call logs) unless requested through legal channels. These are records that should be readily accessible to the account holder--especially during a security incident. This created unnecessary business disruption and forced me to take independent action, including filing reports with law enforcement and regulatory agencies. For a business service provider, this level of support during a potential breach is unacceptable. I would strongly caution other businesses to evaluate whether this level of risk and response aligns with their needs.

I literally created a Yelp account to leave a review for this spectrum location. After raising our…read moreprice intermittently with no warning year after year, sometimes on a random month, it would just raise our price. I called multiple times asking why our price was so high and they never gave us an answer. They just said it was the lowest price they could offer. Finally, I had enough we switched to verizon and when I called to cancel, they said that that we were paying way more than we needed to and they could give us a lower price. I have never been so furious. Then we tried to give them back their equipment and they had us wait 45 minutes just to sign a receipt. 45 minutes!! It was absolutely insane. Just to give their equipment back!!! I will never step foot in this place again.

Yes we waited for about 10 mins store was busy ! Got Frankie he was great and the manager team of…read moreJeremy and Matt were great!! Thanks Gentlemen Great job

Made an appointment. Got forgotten about. Got a sales pitch for something I wasn't there for then a…read moresnarky attitude for saying I just wanted to purchase what I came for and leave.

gave one star so people know I didn't forget to select a star. Deserves NO STARs…read more TV/WIFI/landline all come through xfinity comcast and they all keeping intermittently cutting out. Comcast came to check everything and fixed a connection on the telephone poll and we still have the problem. Might be time to go to one of the fiber companies.

I had been a customer of Comcast/Xfinity from the start. I always felt like a prisoner because…read moreoptions were few. T-Mobile finally became an option for internet and I quickly jumped. The last mobile number was ported to T-Mobile which should have closed my account. I unknowingly still had a line on my account that I asked to be removed in person. I visited my local office and was told we still had a number and I had auto paid it for 2 1/2 months. I called the number in front of the xfinity rep and I got the message the number was not in service. 3 hours on the phone over the last week and I still can't get them to see that the number hasn't made a call since the account was created but I'm still paying for it. The Customer Service department is broken and communications within the department are non-existent.

I would recommend that folks go out of their way to avoid Spectrum. I was with Spectrum for an…read moreincredibly long time and when I decided to cancel my 600Mbs service for $105/month, they said they have a new program that has a 1000Mbs service for $50/month. How long was I paying more than twice as much as I needed to and why didn't they look out for their loyal customer? Forget it. A deceitful company at best.

my internet sucks and it keeps going out. I am tired of this and hope for you guys to step it up.read more

While I was actually using their service, before the name change, they were adequate. The problem…read moreis that after having canceled their service 6 months before, they began billing me for service. I only just noticed that I have been billed three times for a service I canceled before the beginning of 2025 for a total $561.19 which I'm about to start trying to get back. They may not be evil but if not they are staggeringly incompetent!!

Absolutely the worst, most dishonest company I've ever had the misfortune to deal with. Because…read morethey have a monopoly on this area of Alabama, they don't give one damn if they do as they say. I was told a price, in writing, then when I received my first bill...it was nearly 3 times the quoted price. I contacted my rep and was told that she "forgot" to mention the installation fee and that it was an "honest mistake"!!! Honest!!! No, not mentioning an exorbitant fee and then calling it a mistake is LYING, and deemed illegal. When I called the rep, I was then told not only would they not absorb the illegally billed fee, but that my bill was now going to increase $30 a month!!! How the heck is this legal? I never signed anything that authorized this "fee" or anything at all actually. Might be time to get litigious. Avoid this business at all cost.