Excellent place to find your next pair of sunglasses, or for a gift for someone else. They have…read moregreat prices, great employees and they are very helpful finding you what you need. Shauna is a great employee who helped me find what I wanted and at a great price.

Sue hands down provided amazing customer service. From the moment I walked in to the store until…read morethe moment I cashed out! She was very professional, knowledgeable, friendly, personable...I can go on and on! One of the other young ladies was also very friendly and personable. I did not catch her name. I would highly recommend this store. We came in looking for the Ray Ban Meta class and were in luck! They had them in stock. Left with quite a few pairs of sunglasses, since they had such a wonderful deal. Go see Sue! You won't regret it.

the gentleman helped me straighten my sunglasses in a matter of seconds. great serviceread more

Do NOT buy the insurance....ABSOLUTE SCAM. THEY WILL NOT HONOR IT. The lady who sold us on it…read moresaid come back in under a year if scratched or lost and will replace. Lost my ray bans in Argentina, we went back today.... she said "yes that's me on the receipt but I never said that" whatever. She did. No integrity. AVOID NORTH COMWAY SUNGLASS HUT

This is a very special store with very special people running it. We were in Portsmouth on the…read morefirst day of a recent vacation and my sunglasses lost a screw, making them unwearable. After trying one eyeglass store that couldn't fix them, we stopped into Eye Look Optical and Patty was more than happy to help. Not only did she replace the screw, but she adjusted the frame and cleaned them as well, at no charge. We live on the other side of the country, but this would be my go-to store for all things optical. They have an amazing selection of cool, independent brands and offer amazing expertise. Thanks Patty and team, for welcoming two strangers and treating them like family.

Walked in. Asked a basic insurance question. Was walking by the store. Woman at the desk was curt,…read moreunhelpful, and could clearly care less. I like to support local shops, but this is a hard pass for me. Bad vibes.

Hannah Martin was completely unreasonable and wouldn't help me. Didn't have a receipt but had…read morecompletely unopened and tagged sunglasses that were priced in her system. Got nasty when I asked if i was the only person to ever return something without a receipt! Wouldn't recommend to anyone.

From the owner: At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high…read morequality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world's largest eyewear company. Visit our South Portland Sunglass Hut at 364 Maine Mall Rd to shop the newest styles of the season. Whether you're on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.

I am so happy to see my optometrist moved from Lenscrafters Newington to their new location near…read morePortsmouth. The store is gorgeous. I finished my eye exam, no puff and no any discomfort. I also bought very nice frame for my new prescription glasses. Dr. Susan Gallant Behan was very friendly and answered all my questions. I definitely recommend Fox Run Eye Care center to anyone close to Portsmouth NH.

Susan's terrible attitude and lack of professionalism lead me NOT to recommend her as former…read morepatient. Beware!!!! Terrible chair side manner, and post-visit attitude once moneys are received. Highly deceptive billing practices. Rude staff!!! New location will be NO better. Same lady!!! Does not belong in healthcare!

Dear Sunglass Hut Customer Service,…read more I am writing to formally document a highly frustrating and costly experience my husband and I had while attempting to purchase progressive prescription sunglasses through your Scarborough, Maine location (inside Cabela's). We were originally directed by the Kittery Sunglass Hut location to the Scarborough store as the only location capable of handling progressive prescription sunglasses. To confirm, we called ahead and were told this was correct. We were further instructed to arrive after 1:30 PM when the manager, Zach, would be present. Based on this information, we drove approximately 35 miles on Tuesday the 14th, incurring tolls and fuel costs, only to arrive and discover that the manager was not there. Despite this, we worked with two associates. Abby (spelling uncertain) was consistently professional, patient, and knowledgeable. She spent approximately 30 minutes helping us select frames and was the only positive part of the experience. The other associate, however, frequently interrupted, sought attention during our interaction, and made repeated inappropriate comments about the governor, which felt unprofessional and distracting. After selecting frames that we were told should work with progressive lenses, we proceeded to the required iPad-based measurement system. This portion of the experience was extremely problematic. The app required precise camera positioning, which Abby attempted to adjust repeatedly according to the instructions. Despite multiple efforts, the system continuously failed when the glasses were worn. When the glasses were placed on the table, the app functioned. However, as soon as either my husband or I wore them, it stopped working. The repeated attempts resulted in prolonged exposure to the device flashes, to the point that we temporarily experienced visual discomfort ("purple spots" in our vision). After more than an hour of unsuccessful attempts, the second associate contacted the manager, Zach. He ultimately concluded that Abby was not skilled enough to operate the system. From my observation, she was carefully following the app instructions and did not appear to be making errors. At that point, we were offered two options: purchase the frames at a 20% discount and take them to an optometrist ourselves for fitting, or return the following day when Zach would be present. Because of the continued difficulty, we chose to return the next day. On Wednesday morning, I called Zach directly to confirm he would be working. He was present and explicitly stated he was "sure" that if we made another trip, he could get the system to work. He provided reassurance that it would succeed. Trusting this assurance, we made a second trip, incurring an additional approximately $18 in travel costs. Unfortunately, the same system failed again. Despite Zach's confidence that it would work, he was unable to make the process function. In total, we experienced: * Incorrect and inconsistent information from the Kittery location * Misleading instructions about staff availability * Two unnecessary 35-mile trips with toll and fuel expenses ($36 total) * Over an hour of failed technical processing * Physical discomfort from repeated scanning attempts * A second "guaranteed" assurance from management that the system would work, which it did not We want to clearly acknowledge that Abby provided excellent customer service throughout and was patient, professional, and helpful in a very difficult situation. However, the overall experience was inefficient, misleading, and costly, and resulted in significant wasted time and travel due to inaccurate information and repeated system failure. We are requesting: * A different system is put in place so this doesn't happen again * Consider an optometrist * Review of communication practices regarding staff availability and capabilities * Consideration of reimbursement or compensation for our unnecessary travel expenses Thank you for your attention to this matter. I look forward to your response. Sincerely, DT