My two children and I had eye exams here, but our insurance doesn't cover frames just the exams…read more After I told them that I would be purchasing glasses online because there was no way I could afford even one pair of their glasses they were very rude and the tech's tried to refuse to do our PD measurements. After some convincing they begrudgingly agreed. They did my two kids, but when they got to me, I noticed they held the PD machine at a strange angle and the measurement came back much different than my previous PD. I asked if they were sure they did it right and they responded with a very curt 'I know how to do my job' I got a more recent eye exam at a different place and they confirmed my PD measurement never changed and that the people at Casco Bay had botched the measurement purposely because I wasn't buying their glasses.

I was referred to Casco Bay Eyecare by a neighbor who has used them for years! They are by far the…read morebest place to go for an eye exam & glasses. My great experience started with an enthusiastic greeting by Debbie as soon as I walked in the door. Courtney & Dr. Amy Cyr gave me a super thorough eye exam. Then, Gina Namin pleasantly & patiently dealt with me while I tried on 25 different pairs for frames. She made sure they were just the right one & fit perfectly. Fast forward 6 months and I went back for a pair of prescription sunglasses. I needed a new style. Nick Howe was a huge help and pickled out a pair of Maui Jim sunglasses I would have never tried on myself. He was so good - my wife even loved the ones he picked out!. I just picked them up and Gina again made sure they fit perfectly. The best customer service I've received in a very long time.

Professionalism, technical expertise, clear communication, trust, friendliness, courtesy, and…read moreempathy are all hallmarks of excellent customer service. Karen and her team display all these attributes. I felt respected as soon as I walked through the door of this shop, and my (many) questions were promptly answered throughout the process of securing new eyeglass lenses. I highly recommend VIP Eyes for your eyewear/eyeglass needs.

Purchased my second pair of glasses here a few days ago. The owner of the business was there to…read morehelp me out this time around! He was so kind and helpful. The value of my glasses, their glasses, and the quality they offer in the different lenses choices is such a blessing! Every time I come here, people are always so kind!

Yo... just noticed three years ago - great review. Happy with my progressives. I was, then a little…read more over two years later the lenses had clouded up. I've had glasses for 20 years and lenses have never gotten cloudy. Took them back only to hear the glasses were out of the "2 year warranty with the manufacturer." Not my problem! My relationship was with the Eyes of Rosemont, which sold me the glasses and should have stood behind. Buy no: Glasses were useless and looked weird,. Went to Costco and had a great experience for 1/3 the price.

Everything went well. The office staff, technicians and Dr. Tricia are terrific. Dr. Tricia is…read moreprofessional, smart and listens to you. She does not rush through the exam nor does she rush through discussing it with you. She allows time to listen to concerns. And made suggestions that alleviated those concerns. Roxanne was thoughtful and professional. I'm embarassed to say there are 2 people who helped me and i forget their names. The young women who greets you and the young man who helped me with frames. He was very helpful. I always find that difficult he made it very easy. The young women was very friendly and professional. I had a question or two and she was patient and informative.

This store is the one. The woman who helped me was gracious and finally got my sunglasses adjusted…read moreright. I have been on the hunt for quality, good looking frames that don't break the bank for a long long time, and today I found the place. The selection is dense with quality frames with style.

I've been buying my eyeglasses here for years and have always been very happy with the service Kim,…read morethe manager, provides. She has been there for I think since they opened! They have a nice selection of frames. I prefer to have Kim do my eyeglass fittings since I haven't always had a good outcome with others there, but no one is perfect. Kim makes sure it is, though. Covid stuff: Limit is three customers, they are very close to the entrance to the mall and they open at 10:00 which is an hour before the other stores which I like so that I can go when the food court isn't yet filled with people. Employees are masked.

Everyone there was super nice and helpful and I'm very happy with the all of the glasses I gotread more

Wonderful store manager and personnel. Ms. Lucretia and Ms. Kim were very helpful; others in the…read morestore too. Very knowledgeable help with insurance and payment, and highly professional. Thank you, everyone at LensCrafters, South Portland. Very pleased.

Excellent. Just updating for 2026! . The best office overall 'eye care team' remains the same…read more---highly professional, friendly same top medical care, in and out quickly. Texts convenient. 20 yrs experience. More than 5 stars !! A galaxy

I have used the services of Dr Gagnon since 1999 when I first moved to Maine. Gagnon is one of the…read moremost technologically advanced in eye examinations/care of other eye doctors around. I know that from hearing friends who use other eye professionals and they have experienced "old school" exams/tests. Not knowing more advanced testing existed..Surprised me that other doctors may have age old experience, but do they keep up on technological advancements? Dr Gagnon + associates I highly recommend.

Called last week to ask a few questions about the process of making glasses eta and things like…read morethat was met on the phone with a girl who clealy sounded like i was wasting her time and told she will not tell me how long it takes so today i went in to see about hetting glasses in person and i immediately knew i was dealing with the same girl i asked can i get glasses made i have my prescriptionand inshurance she then pointed me to a wall of glasses and said go look at them and she disappeared i had questions about the frames and if they had certain ones in stock as there are alot of frames there and i was struggling to find the ones i like my customer service experience here was absolutely abysmal, not once but twice. And I do not believe any eyemart will be earning any of my business. In the future. I guess having the least expensive glasses means you're getting the cheapest. Possible customer service as well. And it's really a shame because I have multiple people in my family who exclusively shop at this location and all they ever do is tell me how great it is.It's really a shame that my 2 experiences Here were awful

If 0 stars was an option, I'd select it. My daughter and I sat here for 15 minutes as 4-6 employees…read morecompletely ignored us. We signed in on a sheet as 1 employee spoke extremely loudly with 2 ladies in an apparent social hour. Once someone did acknowledge us, he was rude, crass, and arguably unprofessional. We will never come back here.

I bought some frames from Optical Expressions last year, and had the lenses filled near my home in…read moreConnecticut. There was not a day that went by that I didn't get complimented on the frames. The people who work there helped me pick a pair of glasses that really fit my face, and have some style to them, too. But that's not why I'm writing this review. I stepped on the glasses a few weeks ago and broke one of the arms. I called the store to see if they had a replacement, and though they didn't, they got in touch with the manufacturer and ordered me a new one. As the company was in Paris it took awhile, but the folks in charge kept me up to date and sure enough, delivered the arm to me this week. The glasses are back on my nose and I'm ready for the next round of compliments. Thank you, OE!

Trudy & Nina are wonderful! My Boyfriend and I took a much…read moreneeded R&R getaway from NYC and stumbled upon their gem after checking in at The Portland Regency Hotel and Spa. Being that we are all about a well designed frame, we immediately walked in to browse the assortment and were greeted with open arms by Trudy and Nina. Although we didn't purchase anything, their commitment to connecting with prospective clients was outstanding. They immediately understood our taste level and showcased their impeccable assortment solely based off their passion for people and frames while we shared our stories and desire to travel to Maine. We can honestly say that if we return to Portland as visitors or residents (yes, we loved the Old Port that much) we would certainly stop by again and purchase new frames. We feel like they are our friends now. Thank you Trudy & Nina for the warmest welcome. We hope to connect with the both of you again. -Michael & Jantell

This place infuriates me…read more The last two/three times I've gone to them, had my contact exam, and ordered contacts, I've been very low on contacts and let them know this. I also haven't had a car. So, I pay an additional $9 on top of the crazy contact cost to have them shipped to me. Every single time they've told me to expect them to get to me in 4-5 business days. And every single time, it's two weeks later, I'm out of contacts, and I don't have them yet. The first time I called asking, they said whoops, they've been sitting here for a week and a half. They finally shipped them and I got them a couple days later. This time, it's been 15 days. I called at day 13 asking what was up. They put me on hold, then straight up lied to me and said they were out for delivery and would be there in a few hours. Two days later and they're nowhere to be found. No updates. I'm paying $9 for shipping and the contacts sit there for weeks until you literally call them and ask what's up. Now I'm out of contacts, and very frustrated. I know this is basic, but what the f***? These are my eyes! And these contacts cost an arm and a leg!!!! Do better plz. Sorry

I'm delighted with my experience at Harbor View Eye Care! From the moment I called to make an…read moreappointment, I was met with the kindest staff. I was very impressed with how organized they were -- I received all the paperwork digitally beforehand, so during my appointment I just checked in and was quickly seen by the doctor. Just as impressive was the fact that they are well-staffed. The level of professionalism at Harbor View Eye Care is phenomenal. Dr. Burrill was the absolute best. She took her time during our visit, asked many questions, and truly made me feel at ease. The rest of the staff was also kind and respectful. I ordered my new glasses from them and within a week I got a call saying they were ready to be picked up. So glad I found my new eye doctor!