I developed an eye infection while in vacation in Maine. They were able to get me in on emergency…read morebasis. The staff was incredibly friendly and helpful. Dr. Beauboeuf was thorough and made sure I understood everything. He was able to get me back in for a follow up in 48 hours. I would highly recommend Dr Beauboeuf.

My experience with optometrist was excellent, he walked me through my photos and provided some…read morebackground for some of the items noticed. Main shoutout goes to Bethany who delivered 12/10 customer service. She will make you feel how every customer wants to feel in a customer service scenario. Many thanks to her for walking me through my glasses order and friendly conversation. Great experience

I have been a customer for many years. I found the frame selection to be good, the service…read moreexcellent, very knowledgeable and helpful. I recently brought in glasses that I'd purchased there a year ago to have lens repaired after being g seriously scratched in an accident. I was pleasantly surprised that the cost was much less anticipated.

Not worth going here!!!!! Thought I'd support local business. They were rude and very unhelpful.read more

If I could review and give less than 1 star I would. Don't get me wrong I liked my previous eye dr…read moreand really liked Dr. Ebersole. But the office manager is an unprofessional bully who makes things up including policies. I was there and in the exam room and had a cough. They never asked me to wear a mask or anything. They kicked me out when I mentioned I had covid diagnosis 19 days earlier (This was 2024 and CDC protocol was WAY less than 19 days to quarantine, my state job mandated me to be back at work for 2 weeks at that point). What I had was determined to be bronchitis and pneumonia. I left and then called 30 min later as husband and I had taken off work so I could go to the appt and have eyes dilated. Was told office mgr left after escorting me out. They could not provide the policy when I asked to see it, and not on their web page either. When I tried to reschedule they gave me a date 18 months out. Yes 18 months which as a diabetic was uncalled for and rude. The largest group of unprofessional scam artists I have ever dealt with. And fyi I would have gladly worn a mask if asked and I have been fully vaccinated. Yes this was from 9 months ago but I didn't post before now due to potential retaliation. I am the same person as EllieBeagle on Google and am not hiding my identity. Intent of review is to let people know while Drs are fantastic be careful as I was not the only person who has been unfairly treated. I stand by my review that I have not ever been that badly treated by a health provider office ever before. And a practice I had been a patient of for years. I cannot ever recommend them!

I've always had great care here with Dr. Carr. My insurance recently decided to randomly reject a…read moreclaim and in-house billing helped me get everything squared away. Will definitely be returning and I'm honestly very surprised to see some of the low reviews. See if you can get in with Dr. Carr.

At a recent exam with my PCP, I was asked when my last eye exam was. After thinking about it, I…read morerealized it was nearly 8 years ago. Despite feeling like I had no issues with my vision, I realized that given I pay for this insurance coverage (and have for the past nearly 6 years) I might as well go to make sure there are no concerns. I looked at my insurance and found Maine Family Eye Care as an in-network provider and in close proximity to my residence. I requested an appointment online and received a phone call a couple business days later to set up an appointment. Luckily, I was able to get an appointment the following day which was extremely convenient. The location itself is super cute and modern. It has a nice bright, open space which is very welcoming. As I walked into the office, I was kindly greeted by the receptionist who happily checked me in and walked me through the paperwork that I had to complete. After completing my paperwork, I was almost instantly called into the back. The woman who took me back assisted in performing a variety of tests which were to be provided to the doctor. The woman was extremely kind and made feel very comfortable and educated about the tests she was performing. After completing several tests, she brought me back to the waiting room to wait for the doctor as they were running behind on this specific day. I was in the waiting room for about another 15 minutes before being brought back to see the doctor. Dr. Elkinson was awesome. He was extremely friendly like the rest of his staff and provided me with a lot of education and tips to help ensure continued good vision in my future. Through my evaluation with the doctor I found out that I had exceptional (20/15) vision. After my evaluation, I had my eyes dilated and was sent back to the waiting room while the solution "did its thing". Unfortunately, my left eye was supper stubborn and required several drops which lengthened my waiting and stay. However, once it finally dilated, I saw Dr. Elkinson one last time and then was sent on my way. Given my exceptional vision, I was told that I probably don't have to come back for another 2-3 years! However, if I ever have any vision issues I will certainly be coming back to Mr. Elkinson as his staff and service was fantastic.

The office staff and Dr. Elkinson were amazing, fabulous and all around wonderful. I felt very…read morecomfortable in the office even with no contacts and dilated pupils I was still able to feel comfortable looking for frames and Josh was very helpful and didn't make me feel like I was an inconvenience. The selection of frames is great they aren't your run of the mill frames that are just cheaply made they are brand name well-made and fashionable glasses. The equipment used to measure your face for the perfect fit is awesome very high tech so you know you are getting the best and Josh is extremely knowledgeable in your vision plan and gives you several options. Dr. Elkinson was great as well, explains everything that he is doing while examining your eyes, VERY VERY thorough, and I could go on and on and on but it's definitely the best Optometrist office I've EVER been to.

I don't usually leave reviews on Yelp, but I'll make an exception for Eyes on Rosemont. I made an…read moreappointment and stopped in to see if they could make new lenses for my sport sunglasses. The optician, Mandy, spent a good while considering the options and doing research on the brand and local distributors. She was pleasant and energetic and didn't pressure me at all. In the end, we decided I would reach out to a distributor in Falmouth, since Mandy wasn't sure her lab could do the work on a specialty pair of glasses. I was very impressed that I got such good service even though they didn't make any money on the transaction. We're new residents in Portland, and they have my business going forward!

Yo... just noticed three years ago - great review. Happy with my progressives. I was, then a little…read more over two years later the lenses had clouded up. I've had glasses for 20 years and lenses have never gotten cloudy. Took them back only to hear the glasses were out of the "2 year warranty with the manufacturer." Not my problem! My relationship was with the Eyes of Rosemont, which sold me the glasses and should have stood behind. Buy no: Glasses were useless and looked weird,. Went to Costco and had a great experience for 1/3 the price.

I actually went to the new office in Scarborough because the South Portland office closed. The eye…read moredoctor was great, but the billing and the optical department left me extremely angry every time I had contact with them. I will never go back to them. I since have discovered VIP eye care in Portland, they are extremely knowledgeable and had a great selection of frames that would work for my prescription, they also recommended a new eye doctor that I will be trying.

I am so grateful to Casco Bay EyeCare! Last Spring, I had an accident with one of my eyes while…read moreshaving. It was scary, I thought I might lose my vision which was getting blurry and deteriorating in just a couple of weeks. Since I was on Cape Cod dog sitting, I drove up to the Mass Eye and Ear emergency room in Boston. What a shocking disappointment, their ancient equipment looked left over from the Civil War and their ER doctors were literally running from room to room. After that strange appointment, I was more anxious about my vision. Then I thought to call and make an appointment with Casco Bay EyeCare in Portland. I'm a long time independent Medicare agent and have lots of Maine clients who are happy patients there. A week later, with little sleep and stressed out, I drove over three hours for an appointment with Dr. Amy Cyr. I entered their beautiful Old Port offices, hopeless and exhausted. I asked one of the front desk gals for a hug. Dr. Cyr led me into her office which was so clean, her equipment looked brand new and as up to date as could be. Dr. Cyr put me at ease right away and said she could help me. She spent over an hour examining my eyes from every angle, with the latest equipment that Mass Eye and Ear ER did not have! I had one of the worst cases of dry eye Dr. Cyr had ever seen, my eyes were a mess with irritation and thus the blurriness. I left the appointment with hope restored and deep gratitude. I immediately began a daily regimen of preservative-free eye drops in both eyes several times a day, which I continue to this day. My eyes retuned to normal within a week of my appointment with Dr. Cyr. On a follow up visit a few weeks later, I brought a bouquet of flowers for my eye hero, Dr. Amy Cyr and the good gals at the front desk. To me, the team at Casco Bay EyeCare in the Old Port, are eye angels. Thank you, above all, Dr. Cyr and also Kaylin, Liz and Debbie. Thank you.

I'd broken the stem (temple?) off from my prescription glasses. Original store said they couldn't…read morefix it. I went to VIP in Auburn, Maine and the representative there said, "sure" and fixed it. Amy Plummer, ABOC, was fantastic! Professional and customer-oriented. Within about 15 min. she solved my problem so I could use my prescription glasses. I will switch my business to this store. Thank you so much! You rock! Celia M.

I like their selection, location, and the two front-line employees. However, after multiple times…read morevisiting the store, I would offer 2 suggestions for a better customer service experience: 1) Learn how to spend more time and concentrated time with their customer and less time talking amongst themselves. Even if it's business discussion, it didn't need to happen when someone was actually serving a customer. At first I thought it just must be a very busy day, but even on a slow day, they have that bad habit. Multiple times I've seen this break in their concentration with their customer, it not only led to the customer feeling less important, it also resulted in their error in pricing or ordering and the customers had to remind the employee of correct details of the customer's wants or needs. As a customer, I like someone to pay close attention to all of my details. 2) I was told first 3-4 weeks for glasses and then told "up to 8 weeks." Just give an honest estimate and not an attempt to "just make the customer happy" by it arriving sooner. There's a huge difference from 4 weeks and then 8. The customer's needs should out-weigh their need to look good by stating, "it generally takes about 4 weeks and at 3 1/2-week mark, I'll follow up to check status and call you." Everyone knows that you can't control your vendors, but it's nice to know that you're important enough that the store will go the extra step for their customer. These days with many eyeglass vendors, It would be easy for a patron to use another store or go back to their Dr office for better customer service.

Love BEC. Convenient location, great service, vast glasses and sunglasses selection and quick…read moreturnaround for glasses. I know everyone loves their online glasses retailers and trying on it home can be convenient but I'm not a fan and prefer to purchase glasses in person. Largely because I'm very particular regarding initial adjustments when you get new glasses. I always feel new glasses will fall off my face and nine times out of 10 they're crooked. The glasses themselves might not be crooked, its probably me but nonetheless the situation needs attention. I wasn't sure what to expect going into my appointment because of covid. All the rooms were sanitized and I felt totally comfortable. I wasn't sure if I was going to be able to try on glasses but they have a nice system where any glasses you try on, that you don't want, you put in a certain basket and they sanitize them. I'll be ordering a new pair very soon.

Optometrist (one of the founders of the practice) did not listen to me causing me much discomfort…read moreand long delay in needed treatment. I will never return. The turnover in the staff is mind bending. It must be because they are so poorly treated.