I was near Brunswick on vacation when I fell and broke my eyeglass frames, having…read moreuncharacteristically forgotten to bring a spare pair. Contemplating another week of vacation in sunglasses at all times of day, or surviving the evenings with the remaining portion of my frames perched on my nose and only one ear, I came to New England Optics (NEO) for help. Mervyn came up with an inexpensive frame that would hold my lenses securely until I get home, and which will make a perfectly fine backup pair after I get home! What's more, my experience was not just of the height of professionalism, but completely pleasurable throughout! I recommend NEO without hesitation.

My wife has always struggled to find glasses that she felt comfortable in and that fit her face in…read morean attractive way. Over the years we have been in dozens of eyeglass stores searching for one that had choices she liked and good customer support. NEO was beyond any of our previous experiences or expectations. I have never seen so many frames, styles, colors, shapes, etc. My wife was able to take frames to show her friends, and every time we came back there were new ones to look at. The owner of the store, Merv, was outstanding to work with. He assisted in choosing or commenting on frames when asked, but also allowed as much time as needed to browse and try frames on. He provided excellent advice on the lenses and spent time to ensure that the measurements and fit were right. This will definitely be our preferred eyeglass store in the future! BTW, the sign on the store just says NEO, so it is easy to miss.

Very good staff. Efficient and competent and especially appreciated Abbey's expertise and…read morehelpfulness.

Knowledgeable and friendly staff provided high level service. My hearing aid adjustment made a…read moresignificant difference. Thank you.

This place is AWFUL. I PAID 292.00 just for a glasses prescription exam. Do not go here. I was told…read morethe exam was 200.00. I was told my insurance was in network and in the past it has ALWAYS paid for a portion of my eye exams. I was seen last March, it's now November and I just got my first bill for that visit??? Plus, she was VERY UNTHOROUGH and the glasses I ordered based on her prescriptions don't even work. There's a reason this place can get you in quickly. No one wants to go there. Plus I GUARANTEE you they are artificially inflating their ratings.

Very good exam and explanation of results. Both technician and doctor were very personable…read more However the person trying to adjust my current glasses broke one of the rims. New frames have been ordered and I'm hoping that I don't have to pay for them.

Staff was pleasant and helpful. My issue is the lack of requested follow-up to discuss Opthamology…read morereferral. Feel like it's an eyeglass factory rather than eyecare provider.

In all fairness, I have no idea how good the doctors are. My first visit for myself and my mom were…read morefine. Today however, it seems the techs know my moms' diagnosis and her physical abilities better than I do. Tell me tech...Is it so important that a baseline test couldn't wait that you have to argue with me and work to talk her into something against my better judgement? The techs are more concerned about production than the patient. I shouldn't have to beg to forego a test after stating three times she is 100 yrs old and fell three days ago and has cracked ribs. I have never have dealt with such rude and entitled workers in a "professional" office. They kicked me (us ) out and kept telling us to leave or they would "call the cops". Sorry, I don't rush people with walkers but I do wish you both a nasty nursing home in your old age.

Highly professional. Very knowledgeable and committed to their work. Clean,well managed practice…read more Would recommend them without hesitation. Faith Smith,O.D. consistently has made sure I am informed regarding what to do and what is next. I have recommended the practice to many of my friends.​

Super clean office , with a lovely selection of frames. Staff is helpful and friendly. Dr.Smith is…read morevery knowledgeable and gave thoughtful attention to my concerns.

I cannot speak for the ophthalmologist or optometrist. I never had the opportunity to meet them…read more The registration women were extremely kind and professional. However, the TECH or medical assistant (blonde lady) that attempted to obtain my intake/triage information, had the most sour attitude and nasty disposition that I have encountered in a long time. I have never in my life, walked out of a doctors appointment. After she started reprimanding me and about her third snarky comment, I had to stand up, tell her this would not be a good fit and walked out. I noticed the general patient population of the this office were quite elderly. I would be horrified if anybody spoke to my grandparents this way. I would literally prefer to go blind, then interact with that woman ever again in my life.

Overall (and according to friends) this seems to be a great practice with caring staff…read more Unfortunately, when I urgently needed an appointment, I was assigned to Dr. Mark Marotto and felt patronized to the point of disrespect. Additionally, he almost overcharged me for services that I'd specifically not wanted. The practice has friendly, professional staff at the desk, and the assistant who settled me in was wonderful. When Dr. Marotto entered, though, he began to put drops in my eyes without asking or explaining what he was doing. When I explained that I was concerned about my severe allergy to a certain chemical in a particular kind of drops, he scoffed at me. Once Dr. Marotto looked at my swollen eyelid and told me how to care for it, he then proceeded to conduct an entire eye exam (quoted billing charge: $250) on me __without my consent__. (I thought he was thoroughly checking my eyelid; the exam was not nearly as comprehensive or as careful as I've received elsewhere.) Fortunately, I'd already told the front desk that I was not there for an exam, and wouldn't pay for one -- but when I told Dr. Marotto that, he suggested that it was my fault because "you asked questions." (I did: about three.) I'm still a bit bewildered by why I was treated this way. I don't expect every physician to click with every patient, but I do believe that, regardless of their field, our health care providers should: 1. tell/ask us before they apply chemicals to our eyes (or anywhere) 2. honor patients' requests to avoid costly and unnecessary procedures 3. encourage questions, rather than blaming patients for wanting to understand what's wrong with them.

Doctor was very nice but the reception staff as well as the lady that brought me back was…read moreincredibly rude and on multiple occasions.

Doctor Cousins is wonderful. She's so sweet, easy to talk to and even indulges in your curiosity…read moreabout the photos / exam. The appointment was quick and easy! Highly recommend. Just know that eye exams are like $250/per person. Ouch. We'll be making these last as long as possible, that's for sure.