Professional, knowledgeable and friendly. The staff is one of a kind! They have their COVID…read moreprotocol and it is appreciated being someone that is immune compromised I appreciate that they are better my cautious. The eye ware staff is just as amazing. I had picked out a frame that was just a bit to pricey and they helped pick out another amazing frame at a better price. They also realized after I left that I had way better insurance then I thought, called to tell me the glasses were much less expensive then we originally thought. So they advised since my insurance gave such an amazing discount they were having a sale on a 2nd pair so I turned around and got sunglasses for the total of what I originally thought I was spending !!!

Both pairs of eye glasses I got here had an issue. One pair was unacceptable as the Rx was done so…read morebadly that it left me with blurry sight. Not enough staff to get timely help. Ended up going to the Freeport Maine location to get things fixed.

Dr. Hall is just the best. You'd be hard-pressed to find a more intelligent, considerate,…read moreinformative, thorough, and helpful eye doctor. Really cool guy. The staff are very nice and do a great job as well. In the era of many impersonal medical offices, here is one that puts the patient/customer first and is always helpful, never advantage-taking. Contacts orders come in super fast. The waiting area is pleasant and lit by natural sunlight. There is a glasses place right next door in the plaza that is fun to browse, too.

I have been a patient here for nearly 20 years. I started here when Dr Hall owned the practice…read more Once the Groton sisters took over the practice it has gone downhill. Deceitful billing practices, unfriendly doctors, BAD and inaccurate medical advice, etc. My first problem was their doctors contradicting each other about a major problem. One recommended surgery the other recommended I "wait and see." Well which one is it?! They wouldn't discuss with each other to see why they had such radically differing opinions. The most recent problem I had was a bogus $100 "contact fitting" charge. All the doctor did was reorder my same lenses. She didn't actually fit them or even discuss the lenses with me. Now I'm having problems with the fit of my contacts and have no recourse without wasting even more money with them. Avoid this practice at all cost! They are deceptive and don't care about their patients' health.

At a recent exam with my PCP, I was asked when my last eye exam was. After thinking about it, I…read morerealized it was nearly 8 years ago. Despite feeling like I had no issues with my vision, I realized that given I pay for this insurance coverage (and have for the past nearly 6 years) I might as well go to make sure there are no concerns. I looked at my insurance and found Maine Family Eye Care as an in-network provider and in close proximity to my residence. I requested an appointment online and received a phone call a couple business days later to set up an appointment. Luckily, I was able to get an appointment the following day which was extremely convenient. The location itself is super cute and modern. It has a nice bright, open space which is very welcoming. As I walked into the office, I was kindly greeted by the receptionist who happily checked me in and walked me through the paperwork that I had to complete. After completing my paperwork, I was almost instantly called into the back. The woman who took me back assisted in performing a variety of tests which were to be provided to the doctor. The woman was extremely kind and made feel very comfortable and educated about the tests she was performing. After completing several tests, she brought me back to the waiting room to wait for the doctor as they were running behind on this specific day. I was in the waiting room for about another 15 minutes before being brought back to see the doctor. Dr. Elkinson was awesome. He was extremely friendly like the rest of his staff and provided me with a lot of education and tips to help ensure continued good vision in my future. Through my evaluation with the doctor I found out that I had exceptional (20/15) vision. After my evaluation, I had my eyes dilated and was sent back to the waiting room while the solution "did its thing". Unfortunately, my left eye was supper stubborn and required several drops which lengthened my waiting and stay. However, once it finally dilated, I saw Dr. Elkinson one last time and then was sent on my way. Given my exceptional vision, I was told that I probably don't have to come back for another 2-3 years! However, if I ever have any vision issues I will certainly be coming back to Mr. Elkinson as his staff and service was fantastic.

The office staff and Dr. Elkinson were amazing, fabulous and all around wonderful. I felt very…read morecomfortable in the office even with no contacts and dilated pupils I was still able to feel comfortable looking for frames and Josh was very helpful and didn't make me feel like I was an inconvenience. The selection of frames is great they aren't your run of the mill frames that are just cheaply made they are brand name well-made and fashionable glasses. The equipment used to measure your face for the perfect fit is awesome very high tech so you know you are getting the best and Josh is extremely knowledgeable in your vision plan and gives you several options. Dr. Elkinson was great as well, explains everything that he is doing while examining your eyes, VERY VERY thorough, and I could go on and on and on but it's definitely the best Optometrist office I've EVER been to.

The team at VIP Eyes is consistently friendly, knowledgeable, and exceptionally professional. They…read morereally convey a dedication to their art, and their customer service is second to none. I am truly appreciative of their patience and overall excellence there when it's time for new frames and lenses. I will never shop for glasses anywhere else!

Purchased my second pair of glasses here a few days ago. The owner of the business was there to…read morehelp me out this time around! He was so kind and helpful. The value of my glasses, their glasses, and the quality they offer in the different lenses choices is such a blessing! Every time I come here, people are always so kind!

This was the 4th place that I went to get my cataracts fixed. If not for that 3+ year journey, I…read morewould not have a proper appreciation for finding Dr. Shah and all of the staff I encountered. More details below, but my experience here was the most professional medical experience I have had for many years - with one minor exception. The first place I went was where my cataracts were diagnosed, but when I called them to confirm my follow up appointment the next year it was not possible to just speak to a person. The second place left me alone in a room for a long time, the doctor asked me no questions and did not seem to have read my history. After a screaming match erupted outside the door, I knew I would not be back. The third try was not lucky either. After more than six months and my pre-op appointment, just days before the surgery I was contacted by an uninformed underling telling me that it was being canceled without any explanation offered. After I demanded that they contact my cardiologist and PCP they tried to reschedule it for deep in the winter. I no longer had enough trust in their professionalism to proceed. While the medical team at Eyecare Medical Group was absolutely A+ at all times and the scheduling office could probably use a better check list. It resulted in a temporary glitch that was worked out quickly and with extreme good graces. In the end I would do it all over again if I had to, but my vision came out practically perfect, so sadly I won't be back. They have created an exceptional template for handling out-patient procedures that the rest of the medical industry would do well to follow. P.S. As I was going in for my first appointment a gentleman and his wife were walking out. Unprompted he told me it was a great place, which proved to be accurate!

My husband and I both had cataract surgery recently at Eyecare Med Group in Portland. The staff was…read morevery accommodating to our needs and provided wonderful care. Dr. shah was very caring and answered any questions that we had. We both had a very good experience . I would recommend them to anyone looking for cataract surgery.

Easy to schedule an appointment. They also have a great follow up process to ensure you don't…read moreforget to schedule your annual apppointment, very important for monitoring the health of your eyes. Dr. Higgins took the time to explain all of the tests and aspects of my eye health. She seemed to appreciate my level of enthusiasm. There were no "surprises", and she educates along the way, with each part of the exam. Rich is a great office manager/greeter. Very patient with my indecision in selecting the best frames for me, he listened well and suggested a pair of frames that were perfect!! Reasonably priced, rugged and lightweight. I recommend this practice if you are in the area. My husband and I have had consistently great experience with Dr. Higgins and Rich for the past several years. They seem to appreciate my enthusiam and dry sense of humor. I usually laugh a lot with them.

I would avoid this practice, especially for kids. The support staff was great but Dr. Higgins was…read moreflippant, abrupt and not helpful over several appointments and my young daughter did have weak vision issues needing lots of attention. She was also prescribed her first contacts which were so poor in quality they literally ripped and crumbled in her eyes. She sees Dr. Krithivas in SP now and it's worth the trip from Yarmouth.

I had an outstanding experience at Harbor View Eyecare and couldn't be happier with the level of…read morecare I received. From the moment I walked in, the office had a calm and welcoming vibe--clean, modern, and comfortable. The front desk staff greeted me right away and were incredibly friendly and efficient with check-in. Dr. K is truly exceptional. He took his time during my exam, explained everything clearly, and made sure I understood each step. He has a warm, personable way of interacting that instantly puts you at ease. I felt genuinely cared for and never rushed, which is something I really value in a healthcare setting. The technology they use is impressive, and the staff walked me through each test so I always knew what to expect. When it came time to pick out eyewear, the optical team was just as patient and helpful, offering suggestions without any pressure. They really helped me find frames that fit both my style and my needs. Overall, Harbor View Eyecare delivers top-tier service in a professional, friendly, and comfortable environment. I left feeling confident in my eye health and very grateful for such a positive experience. Highly recommend!

This place infuriates me…read more The last two/three times I've gone to them, had my contact exam, and ordered contacts, I've been very low on contacts and let them know this. I also haven't had a car. So, I pay an additional $9 on top of the crazy contact cost to have them shipped to me. Every single time they've told me to expect them to get to me in 4-5 business days. And every single time, it's two weeks later, I'm out of contacts, and I don't have them yet. The first time I called asking, they said whoops, they've been sitting here for a week and a half. They finally shipped them and I got them a couple days later. This time, it's been 15 days. I called at day 13 asking what was up. They put me on hold, then straight up lied to me and said they were out for delivery and would be there in a few hours. Two days later and they're nowhere to be found. No updates. I'm paying $9 for shipping and the contacts sit there for weeks until you literally call them and ask what's up. Now I'm out of contacts, and very frustrated. I know this is basic, but what the f***? These are my eyes! And these contacts cost an arm and a leg!!!! Do better plz. Sorry

I escaped glasses and corrective lenses of any type for most of my life, but as age started to…read moreset-in, my eyesight began its slow deterioration. Given that, I first went to OA at my wife's suggestion (she's been a long-time customer). All of my experiences with them have been really, really positive. Because I understand that delays through the course of the day can back up even the most carefully prepared schedule, I opted for a 7:45 AM appointment this morning. Arriving at 7:35, I was professionally and pleasantly greeted. Had to fill out a few forms, and at 7:45, I was sitting in an exam chair. If this time of day is an option, take it! The process was great, and Dr. Ebersole was (as he's been) very thorough in his explanations. I asked a few 'different' questions, which he thoughtfully addressed to my complete satisfaction. Because I travel and have found myself occasionally breaking my glasses while away from home, I've chosen to work with a national chain for my eyeglasses. Nevertheless, the service and attention that I receive at OA is of the highest caliber, and I heartily recommend them.

If I could review and give less than 1 star I would. Don't get me wrong I liked my previous eye dr…read moreand really liked Dr. Ebersole. But the office manager is an unprofessional bully who makes things up including policies. I was there and in the exam room and had a cough. They never asked me to wear a mask or anything. They kicked me out when I mentioned I had covid diagnosis 19 days earlier (This was 2024 and CDC protocol was WAY less than 19 days to quarantine, my state job mandated me to be back at work for 2 weeks at that point). What I had was determined to be bronchitis and pneumonia. I left and then called 30 min later as husband and I had taken off work so I could go to the appt and have eyes dilated. Was told office mgr left after escorting me out. They could not provide the policy when I asked to see it, and not on their web page either. When I tried to reschedule they gave me a date 18 months out. Yes 18 months which as a diabetic was uncalled for and rude. The largest group of unprofessional scam artists I have ever dealt with. And fyi I would have gladly worn a mask if asked and I have been fully vaccinated. Yes this was from 9 months ago but I didn't post before now due to potential retaliation. I am the same person as EllieBeagle on Google and am not hiding my identity. Intent of review is to let people know while Drs are fantastic be careful as I was not the only person who has been unfairly treated. I stand by my review that I have not ever been that badly treated by a health provider office ever before. And a practice I had been a patient of for years. I cannot ever recommend them!