Pleasant friendly. Didn't feel like a number. Even when something was wrong with my prescription…read morethey went above to make sure I was satisfied. Thanks! Will be returning!

my frames broke. Still Under warranty. went in and lady that sits on right in the eye glass area…read moretold me nobody breaks this type of frame. we went back and forth and she said she'd call the frame place. So they fixed them with a frame in stock. My lens were fine when I brought them in no scratches. Fairly new lens. When I got back my glasses the left lens was scratched to hell. She replied oh it's just a few little scratches. Very rude lady. Pissed me right off. I'll never go back there ever.

I escaped glasses and corrective lenses of any type for most of my life, but as age started to…read moreset-in, my eyesight began its slow deterioration. Given that, I first went to OA at my wife's suggestion (she's been a long-time customer). All of my experiences with them have been really, really positive. Because I understand that delays through the course of the day can back up even the most carefully prepared schedule, I opted for a 7:45 AM appointment this morning. Arriving at 7:35, I was professionally and pleasantly greeted. Had to fill out a few forms, and at 7:45, I was sitting in an exam chair. If this time of day is an option, take it! The process was great, and Dr. Ebersole was (as he's been) very thorough in his explanations. I asked a few 'different' questions, which he thoughtfully addressed to my complete satisfaction. Because I travel and have found myself occasionally breaking my glasses while away from home, I've chosen to work with a national chain for my eyeglasses. Nevertheless, the service and attention that I receive at OA is of the highest caliber, and I heartily recommend them.

If I could review and give less than 1 star I would. Don't get me wrong I liked my previous eye dr…read moreand really liked Dr. Ebersole. But the office manager is an unprofessional bully who makes things up including policies. I was there and in the exam room and had a cough. They never asked me to wear a mask or anything. They kicked me out when I mentioned I had covid diagnosis 19 days earlier (This was 2024 and CDC protocol was WAY less than 19 days to quarantine, my state job mandated me to be back at work for 2 weeks at that point). What I had was determined to be bronchitis and pneumonia. I left and then called 30 min later as husband and I had taken off work so I could go to the appt and have eyes dilated. Was told office mgr left after escorting me out. They could not provide the policy when I asked to see it, and not on their web page either. When I tried to reschedule they gave me a date 18 months out. Yes 18 months which as a diabetic was uncalled for and rude. The largest group of unprofessional scam artists I have ever dealt with. And fyi I would have gladly worn a mask if asked and I have been fully vaccinated. Yes this was from 9 months ago but I didn't post before now due to potential retaliation. I am the same person as EllieBeagle on Google and am not hiding my identity. Intent of review is to let people know while Drs are fantastic be careful as I was not the only person who has been unfairly treated. I stand by my review that I have not ever been that badly treated by a health provider office ever before. And a practice I had been a patient of for years. I cannot ever recommend them!

My wife has always struggled to find glasses that she felt comfortable in and that fit her face in…read morean attractive way. Over the years we have been in dozens of eyeglass stores searching for one that had choices she liked and good customer support. NEO was beyond any of our previous experiences or expectations. I have never seen so many frames, styles, colors, shapes, etc. My wife was able to take frames to show her friends, and every time we came back there were new ones to look at. The owner of the store, Merv, was outstanding to work with. He assisted in choosing or commenting on frames when asked, but also allowed as much time as needed to browse and try frames on. He provided excellent advice on the lenses and spent time to ensure that the measurements and fit were right. This will definitely be our preferred eyeglass store in the future! BTW, the sign on the store just says NEO, so it is easy to miss.

I was near Brunswick on vacation when I fell and broke my eyeglass frames, having…read moreuncharacteristically forgotten to bring a spare pair. Contemplating another week of vacation in sunglasses at all times of day, or surviving the evenings with the remaining portion of my frames perched on my nose and only one ear, I came to New England Optics (NEO) for help. Mervyn came up with an inexpensive frame that would hold my lenses securely until I get home, and which will make a perfectly fine backup pair after I get home! What's more, my experience was not just of the height of professionalism, but completely pleasurable throughout! I recommend NEO without hesitation.

I love getting my glasses here. From the minute you walk in, it's a pleasant experience. I have…read moregotten so many pairs of glasses. The two that I got just last month are so fun. They fit to a T. Erin goes above and beyond to make sure I'm comfortable in my glasses. I definitely recommend this business.

Went in today to make an appointment for a hearing test...very rude receptionist..she told me they…read moredo take patients with Medicare but not patients with Medicare and Tricare for life...This makes no sense since Medicare sends any remaining amount directly to TFL for payment and TFL pays any cost sharing that Medicare doesn't cover...She said I hung up on her earlier but I didn't ...I have a hearing issue..that is why I needed the appointment...

Kim and Kiah at the South Portland Mall location are outstanding!!!! Excellent customer service!read more

I had problems with my new glasses and while the visits were stressful, the staff worked to make…read moresure my needs were met and I left satisfied. Thank you for your patience!

My wife, who I accompany on all of her visits (including into the eye exam and consultations), has…read morebeen coming here for several years now and we could not recommend Dr. Olivia Poulin and her entire front office staff more highly. Dr. Poulin displays all the hallmarks of what one would/should expect--utter professionalism, complete proficiency, and a delightful personality. When my wife needed eye surgery--for cataracts and corrective lenses--Dr. Poulin referred us to an outstanding ophthalmologist who we love! The front desk always provides us with a smile and fantastic service, including phone calls before and after our visits. What more could one ask for? Exactly.

Dr. Poulin prescribed glasses that brought my vision to 20/80. She stated that it was too bad I…read moredidn't have cataracts because then something else could be done, but sometimes these things happen at my age. I have just seen an ophthalmologist, and it turns out I do have cataracts and not just suffering from old age (59).

used to be a good office worth visiting however they've changed over completely with staff and…read moredoctors have left due to poor management. if you try going in looking for help with an issue they just push you buy glasses and make a new appointment! do not recommend using this practice as it is no longer what it used to be.

The staff went above and beyond to make my eye exam comfortable & informative! The optician was…read morevery patient, helping me to understand what products my insurance would cover. Highly Recommend.

I've been there for a regular check up and I was very…read moreimpressed how detailed the exam is I spent some time but I was happy that they checked everything so in the end time was not important What is important is how much attention they give to each patient Highly recommended

Optometrist doesn't respond to messages on the Portal nor does she call back when that seems to be…read moreher preferred method of communication.

Dr. Daniels and Dr. Lonsdale are wonderful. Skilled and they listen to the patient. I drive 2 hrs…read moreround trip because I know they take my family history of eye problems seriously. They've taken wonderful care of my mother as well. She's had many appointments with them and they've gotten her in when she's needed to be seen and handled two eye surgeries extremely well. The medical assistants are great, too. You can tell a lot about a practice by how they treat the elderly and disabled. They have a lot of elderly and disabled patients, and I'm pleased to say I've always seen them treated with respect and kindness, not rushed or dismissed. If you have a tight schedule, you'll want to get an early morning appointment. These folks are dealing with real and significant eye health issues and emergencies or post op concerns sometimes mean a wait--which is more likely to be the case by the end of the day. But they are worth the drive and worth the wait.

I was at the office for my first visit for a simple eye exam. More than two hours later, I was able…read moreto leave. The reviews here seem completely correct with the incompetence of the staff No need for details, but i will never return there.