I was at the office for my first visit for a simple eye exam. More than two hours later, I was able…read moreto leave. The reviews here seem completely correct with the incompetence of the staff No need for details, but i will never return there.

The office experience here is very poor. It is impossible to get a live person on the phone…read moresystem, and after leaving the requested messages both in the month of January and now again this month I did not receive a return call. While the actual physician care may be good quality-the communication and follow up with the office staff is very very poor.

The surgery was OK but the bills were confusing and there were questions over what we were being…read morebilled for. After our insurance paid thousands of dollars for the surgery, Central Maine Eye Care sent the residual bill of $200 to a collection agency without even contacting us first in any way other than a routine bill. We had no notice they were going to do this. I would never go there again, nor would I recommend it to others.

The staff went above and beyond to make my eye exam comfortable & informative! The optician was…read morevery patient, helping me to understand what products my insurance would cover. Highly Recommend.

used to be a good office worth visiting however they've changed over completely with staff and…read moredoctors have left due to poor management. if you try going in looking for help with an issue they just push you buy glasses and make a new appointment! do not recommend using this practice as it is no longer what it used to be.

If I could review and give less than 1 star I would. Don't get me wrong I liked my previous eye dr…read moreand really liked Dr. Ebersole. But the office manager is an unprofessional bully who makes things up including policies. I was there and in the exam room and had a cough. They never asked me to wear a mask or anything. They kicked me out when I mentioned I had covid diagnosis 19 days earlier (This was 2024 and CDC protocol was WAY less than 19 days to quarantine, my state job mandated me to be back at work for 2 weeks at that point). What I had was determined to be bronchitis and pneumonia. I left and then called 30 min later as husband and I had taken off work so I could go to the appt and have eyes dilated. Was told office mgr left after escorting me out. They could not provide the policy when I asked to see it, and not on their web page either. When I tried to reschedule they gave me a date 18 months out. Yes 18 months which as a diabetic was uncalled for and rude. The largest group of unprofessional scam artists I have ever dealt with. And fyi I would have gladly worn a mask if asked and I have been fully vaccinated. Yes this was from 9 months ago but I didn't post before now due to potential retaliation. I am the same person as EllieBeagle on Google and am not hiding my identity. Intent of review is to let people know while Drs are fantastic be careful as I was not the only person who has been unfairly treated. I stand by my review that I have not ever been that badly treated by a health provider office ever before. And a practice I had been a patient of for years. I cannot ever recommend them!

I've always had great care here with Dr. Carr. My insurance recently decided to randomly reject a…read moreclaim and in-house billing helped me get everything squared away. Will definitely be returning and I'm honestly very surprised to see some of the low reviews. See if you can get in with Dr. Carr.

A very ridiculous, awful place where most people that work there are rude, clueless, and don't know…read morehow to do their jobs. I would not recommend. I have been taking my kids there for years and they never pick up the phone or return any phone calls. My son is a high risk patient and I have been calling and leaving messages for 4 monh with no prevail. We will never return and shame on them for running such an awful business. Terrible!!

my frames broke. Still Under warranty. went in and lady that sits on right in the eye glass area…read moretold me nobody breaks this type of frame. we went back and forth and she said she'd call the frame place. So they fixed them with a frame in stock. My lens were fine when I brought them in no scratches. Fairly new lens. When I got back my glasses the left lens was scratched to hell. She replied oh it's just a few little scratches. Very rude lady. Pissed me right off. I'll never go back there ever.

This place must the most antiquated place in Lewiston. I am out od state for the next month and…read moreasked if they could give me the prescription for glasses and they refused to give it over the phone but said they would fax it. I don't carry a fax machine around with me and asked that they just give me the prescription and refused. I spoke with a person that was very rude and clearly did not care about keeping our business. Which they have just lost. I wish there was a less than "0" rating to give.