If I could review and give less than 1 star I would. Don't get me wrong I liked my previous eye dr…read moreand really liked Dr. Ebersole. But the office manager is an unprofessional bully who makes things up including policies. I was there and in the exam room and had a cough. They never asked me to wear a mask or anything. They kicked me out when I mentioned I had covid diagnosis 19 days earlier (This was 2024 and CDC protocol was WAY less than 19 days to quarantine, my state job mandated me to be back at work for 2 weeks at that point). What I had was determined to be bronchitis and pneumonia. I left and then called 30 min later as husband and I had taken off work so I could go to the appt and have eyes dilated. Was told office mgr left after escorting me out. They could not provide the policy when I asked to see it, and not on their web page either. When I tried to reschedule they gave me a date 18 months out. Yes 18 months which as a diabetic was uncalled for and rude. The largest group of unprofessional scam artists I have ever dealt with. And fyi I would have gladly worn a mask if asked and I have been fully vaccinated. Yes this was from 9 months ago but I didn't post before now due to potential retaliation. I am the same person as EllieBeagle on Google and am not hiding my identity. Intent of review is to let people know while Drs are fantastic be careful as I was not the only person who has been unfairly treated. I stand by my review that I have not ever been that badly treated by a health provider office ever before. And a practice I had been a patient of for years. I cannot ever recommend them!

I've always had great care here with Dr. Carr. My insurance recently decided to randomly reject a…read moreclaim and in-house billing helped me get everything squared away. Will definitely be returning and I'm honestly very surprised to see some of the low reviews. See if you can get in with Dr. Carr.

Kim and Kiah at the South Portland Mall location are outstanding!!!! Excellent customer service!read more

I had problems with my new glasses and while the visits were stressful, the staff worked to make…read moresure my needs were met and I left satisfied. Thank you for your patience!

my frames broke. Still Under warranty. went in and lady that sits on right in the eye glass area…read moretold me nobody breaks this type of frame. we went back and forth and she said she'd call the frame place. So they fixed them with a frame in stock. My lens were fine when I brought them in no scratches. Fairly new lens. When I got back my glasses the left lens was scratched to hell. She replied oh it's just a few little scratches. Very rude lady. Pissed me right off. I'll never go back there ever.

This place must the most antiquated place in Lewiston. I am out od state for the next month and…read moreasked if they could give me the prescription for glasses and they refused to give it over the phone but said they would fax it. I don't carry a fax machine around with me and asked that they just give me the prescription and refused. I spoke with a person that was very rude and clearly did not care about keeping our business. Which they have just lost. I wish there was a less than "0" rating to give.

The staff went above and beyond to make my eye exam comfortable & informative! The optician was…read morevery patient, helping me to understand what products my insurance would cover. Highly Recommend.

used to be a good office worth visiting however they've changed over completely with staff and…read moredoctors have left due to poor management. if you try going in looking for help with an issue they just push you buy glasses and make a new appointment! do not recommend using this practice as it is no longer what it used to be.

I've left three messages over the past two weeks to have a contact order filled and I guess getting…read morea call back is just not going to happen. Good thing is there's online places to order from.

Save your time, insurance and money from this clinic. I really had a bad experience from this…read moreclinic, seems like they are always in a hurry and not checking the patients thoroughly. The doctor will not explain everything and gave me a wrong eye glasses prescription. The Doctor is not addressing your concern, and will just prescribe glasses and that's it. and done. I was wrong that I did not check the reviews and feedback from this clinic before going there and they have lots of negative feedbacks. I went here because my PCP gave a referral to this clinic. I paid out of pocket money (almost 190$) for my frame and lenses but I ended up having trouble using the glasses. it was unusable for me and I called there many times and went back to have the glasses checked since they are the one who gave it to me. The Doctor is not as accommodating and approachable with all your concerns, She will not entertain all your concerns and like she's annoyed if you are asking more questions and concerns. I tried to use the glasses again to give more time for my eyes to adjust, but its really unusable and really worst and like my eyes will get worst further more, since I was just having basic problem like eye strain using laptop for long time and it's for me it's not really a major eye problem. But every time I'm using the glasses that they prescribed me it's like my eyes are getting crossed together, cloudy , blurred and giving me a lot of headache. Then I asked them to please check it and what is the warranty for the glasses. I asked them if they can just changed the glasses and use my old prescription from my old doctor since I don't want to waste the money that I already paid to them. I even asked them many times and made sure that I will not be paying for the rechecking and changing of glasses. And they told me I will not pay anything. But then I was shocked when I received a billing statement from my other medical insurance and needed to pay the clinic 75$ as a co-pay. I was shocked they charge my other insurance. I called and reach out to my eye insurance and medical insurance. They charge me first in my eye insurance and the 2nd time I went back to the clinic was supposed to be for the rechecking of the glasses because it was unusable, that is not supposed to be charge and filed. Since it was the problem with the glasses that they gave me. But they put another medical problem/ diagnosis so that they can send claims to my medical insurance. I was advised by the insurance company that the doctor should re-send the claims for correction and should re-file it again and not charging the other insurance. I was really shocked that they did this to charge my medical insurance and me. And it was all supposed to be connected with the prescription glasses that they gave to me and that is the reason why I only went back to their clinic, because of the unusable eye glasses. It was really a horrible and stressful experience from this clinic as they are not honest with their patient. I called them and reached out to them why did they charged my insurance and I needed to pay them again. I complained and tell them that I called my insurance company and to checked what happened and how did they sent claims. And Why did they even put another medical problem and diagnosis with my record and their claims, since that is not my problem and concern. They told me they gonna fix it and Im still waiting for them to send me a bill statement that I will not need to pay anything. I felt sorry for this clinic, but it's really horrible and I will never trust this clinic again and I'm so disappointed with their service and not giving patients a good quality care and not being honest. I did have another doctor , and checked me thoroughly with all the needed assessment and checking, and the prescription was really far from what this they gave me.

Good selection of frames and lens types and enhancements, quick turn around to prescriptions, and…read moregood prices. Super staff. Professionally friendly, helpful when making selections, very customer service oriented. I get new frames and glasses every two years to coincide with new prescriptions. This is the third time I have used their services.

Not too long of a wait, good prices, very kind staff…read more Huge inventory of glasses, nice building...very clean!

I like their selection, location, and the two front-line employees. However, after multiple times…read morevisiting the store, I would offer 2 suggestions for a better customer service experience: 1) Learn how to spend more time and concentrated time with their customer and less time talking amongst themselves. Even if it's business discussion, it didn't need to happen when someone was actually serving a customer. At first I thought it just must be a very busy day, but even on a slow day, they have that bad habit. Multiple times I've seen this break in their concentration with their customer, it not only led to the customer feeling less important, it also resulted in their error in pricing or ordering and the customers had to remind the employee of correct details of the customer's wants or needs. As a customer, I like someone to pay close attention to all of my details. 2) I was told first 3-4 weeks for glasses and then told "up to 8 weeks." Just give an honest estimate and not an attempt to "just make the customer happy" by it arriving sooner. There's a huge difference from 4 weeks and then 8. The customer's needs should out-weigh their need to look good by stating, "it generally takes about 4 weeks and at 3 1/2-week mark, I'll follow up to check status and call you." Everyone knows that you can't control your vendors, but it's nice to know that you're important enough that the store will go the extra step for their customer. These days with many eyeglass vendors, It would be easy for a patron to use another store or go back to their Dr office for better customer service.

I have always used VIP EYES ,their choices for frames are excellent , and they are as fast if not…read morefaster then getting your eye glasses at the doctor's office , and their prices cant be beat !

I was near Brunswick on vacation when I fell and broke my eyeglass frames, having…read moreuncharacteristically forgotten to bring a spare pair. Contemplating another week of vacation in sunglasses at all times of day, or surviving the evenings with the remaining portion of my frames perched on my nose and only one ear, I came to New England Optics (NEO) for help. Mervyn came up with an inexpensive frame that would hold my lenses securely until I get home, and which will make a perfectly fine backup pair after I get home! What's more, my experience was not just of the height of professionalism, but completely pleasurable throughout! I recommend NEO without hesitation.

My wife has always struggled to find glasses that she felt comfortable in and that fit her face in…read morean attractive way. Over the years we have been in dozens of eyeglass stores searching for one that had choices she liked and good customer support. NEO was beyond any of our previous experiences or expectations. I have never seen so many frames, styles, colors, shapes, etc. My wife was able to take frames to show her friends, and every time we came back there were new ones to look at. The owner of the store, Merv, was outstanding to work with. He assisted in choosing or commenting on frames when asked, but also allowed as much time as needed to browse and try frames on. He provided excellent advice on the lenses and spent time to ensure that the measurements and fit were right. This will definitely be our preferred eyeglass store in the future! BTW, the sign on the store just says NEO, so it is easy to miss.

Optometrist doesn't respond to messages on the Portal nor does she call back when that seems to be…read moreher preferred method of communication.

I was seen in the Norway office. The s doctors and staff were so friendly and professional. They…read morewere right on time for my appointment.... No unnecessary waiting! Great experience!

I was at the office for my first visit for a simple eye exam. More than two hours later, I was able…read moreto leave. The reviews here seem completely correct with the incompetence of the staff No need for details, but i will never return there.

The office experience here is very poor. It is impossible to get a live person on the phone…read moresystem, and after leaving the requested messages both in the month of January and now again this month I did not receive a return call. While the actual physician care may be good quality-the communication and follow up with the office staff is very very poor.