my frames broke. Still Under warranty. went in and lady that sits on right in the eye glass area…read moretold me nobody breaks this type of frame. we went back and forth and she said she'd call the frame place. So they fixed them with a frame in stock. My lens were fine when I brought them in no scratches. Fairly new lens. When I got back my glasses the left lens was scratched to hell. She replied oh it's just a few little scratches. Very rude lady. Pissed me right off. I'll never go back there ever.

This place must the most antiquated place in Lewiston. I am out od state for the next month and…read moreasked if they could give me the prescription for glasses and they refused to give it over the phone but said they would fax it. I don't carry a fax machine around with me and asked that they just give me the prescription and refused. I spoke with a person that was very rude and clearly did not care about keeping our business. Which they have just lost. I wish there was a less than "0" rating to give.

If I could review and give less than 1 star I would. Don't get me wrong I liked my previous eye dr…read moreand really liked Dr. Ebersole. But the office manager is an unprofessional bully who makes things up including policies. I was there and in the exam room and had a cough. They never asked me to wear a mask or anything. They kicked me out when I mentioned I had covid diagnosis 19 days earlier (This was 2024 and CDC protocol was WAY less than 19 days to quarantine, my state job mandated me to be back at work for 2 weeks at that point). What I had was determined to be bronchitis and pneumonia. I left and then called 30 min later as husband and I had taken off work so I could go to the appt and have eyes dilated. Was told office mgr left after escorting me out. They could not provide the policy when I asked to see it, and not on their web page either. When I tried to reschedule they gave me a date 18 months out. Yes 18 months which as a diabetic was uncalled for and rude. The largest group of unprofessional scam artists I have ever dealt with. And fyi I would have gladly worn a mask if asked and I have been fully vaccinated. Yes this was from 9 months ago but I didn't post before now due to potential retaliation. I am the same person as EllieBeagle on Google and am not hiding my identity. Intent of review is to let people know while Drs are fantastic be careful as I was not the only person who has been unfairly treated. I stand by my review that I have not ever been that badly treated by a health provider office ever before. And a practice I had been a patient of for years. I cannot ever recommend them!

I've always had great care here with Dr. Carr. My insurance recently decided to randomly reject a…read moreclaim and in-house billing helped me get everything squared away. Will definitely be returning and I'm honestly very surprised to see some of the low reviews. See if you can get in with Dr. Carr.

I was at the office for my first visit for a simple eye exam. More than two hours later, I was able…read moreto leave. The reviews here seem completely correct with the incompetence of the staff No need for details, but i will never return there.

The office experience here is very poor. It is impossible to get a live person on the phone…read moresystem, and after leaving the requested messages both in the month of January and now again this month I did not receive a return call. While the actual physician care may be good quality-the communication and follow up with the office staff is very very poor.

Optometrist doesn't respond to messages on the Portal nor does she call back when that seems to be…read moreher preferred method of communication.

I was seen in the Norway office. The s doctors and staff were so friendly and professional. They…read morewere right on time for my appointment.... No unnecessary waiting! Great experience!

The staff went above and beyond to make my eye exam comfortable & informative! The optician was…read morevery patient, helping me to understand what products my insurance would cover. Highly Recommend.

Always loved the Lewiston office, after having to call back several times for trials to hold me…read moreover till my next appointment, told there was a charge when there really wasn't, called back twice to find out they were never actually ordered, called again to see if they WERE ordered and they finally were but was for the wrong eye and the rudeness was awful. Almost makes me want to travel to the Brunswick office from now on which is who I actually had to call to get the right contacts ordered for the LEWISTON office. I do miss how friendly and nice they used to be. The way I was "dismissed " when asked of they were even ordered after the 4th call was horrible! Lewiston office....do better!​ Brunswick office......AMAZING!

I've left three messages over the past two weeks to have a contact order filled and I guess getting…read morea call back is just not going to happen. Good thing is there's online places to order from.

Save your time, insurance and money from this clinic. I really had a bad experience from this…read moreclinic, seems like they are always in a hurry and not checking the patients thoroughly. The doctor will not explain everything and gave me a wrong eye glasses prescription. The Doctor is not addressing your concern, and will just prescribe glasses and that's it. and done. I was wrong that I did not check the reviews and feedback from this clinic before going there and they have lots of negative feedbacks. I went here because my PCP gave a referral to this clinic. I paid out of pocket money (almost 190$) for my frame and lenses but I ended up having trouble using the glasses. it was unusable for me and I called there many times and went back to have the glasses checked since they are the one who gave it to me. The Doctor is not as accommodating and approachable with all your concerns, She will not entertain all your concerns and like she's annoyed if you are asking more questions and concerns. I tried to use the glasses again to give more time for my eyes to adjust, but its really unusable and really worst and like my eyes will get worst further more, since I was just having basic problem like eye strain using laptop for long time and it's for me it's not really a major eye problem. But every time I'm using the glasses that they prescribed me it's like my eyes are getting crossed together, cloudy , blurred and giving me a lot of headache. Then I asked them to please check it and what is the warranty for the glasses. I asked them if they can just changed the glasses and use my old prescription from my old doctor since I don't want to waste the money that I already paid to them. I even asked them many times and made sure that I will not be paying for the rechecking and changing of glasses. And they told me I will not pay anything. But then I was shocked when I received a billing statement from my other medical insurance and needed to pay the clinic 75$ as a co-pay. I was shocked they charge my other insurance. I called and reach out to my eye insurance and medical insurance. They charge me first in my eye insurance and the 2nd time I went back to the clinic was supposed to be for the rechecking of the glasses because it was unusable, that is not supposed to be charge and filed. Since it was the problem with the glasses that they gave me. But they put another medical problem/ diagnosis so that they can send claims to my medical insurance. I was advised by the insurance company that the doctor should re-send the claims for correction and should re-file it again and not charging the other insurance. I was really shocked that they did this to charge my medical insurance and me. And it was all supposed to be connected with the prescription glasses that they gave to me and that is the reason why I only went back to their clinic, because of the unusable eye glasses. It was really a horrible and stressful experience from this clinic as they are not honest with their patient. I called them and reached out to them why did they charged my insurance and I needed to pay them again. I complained and tell them that I called my insurance company and to checked what happened and how did they sent claims. And Why did they even put another medical problem and diagnosis with my record and their claims, since that is not my problem and concern. They told me they gonna fix it and Im still waiting for them to send me a bill statement that I will not need to pay anything. I felt sorry for this clinic, but it's really horrible and I will never trust this clinic again and I'm so disappointed with their service and not giving patients a good quality care and not being honest. I did have another doctor , and checked me thoroughly with all the needed assessment and checking, and the prescription was really far from what this they gave me.

I've had a few good experiences and a few bad ones. The pace is easy to get in and out of, which is…read morenice. They have a large sign up front, so that helps with finding it. It is on a busy stretch of road, but not impossible to traverse. The staff are mostly friendly, but I have encountered some who were less than friendly. They have a new policy for cancellations that results in a fee, so be warned about that. I have had bad experiences with them -- like simply canceling my appointments and being short with me when I was upset, with responses that were less than helpful in trying to fix the situation. Of course, no compensation for my missed appointment (go figure). The optometrists are generally friendly and knowledgeable, which makes you feel comfortable to be there. They have a good selection of glasses and kind people selling them. All in all, I can't say I am their biggest fan due to the unkind people I have dealt with; however, the rest of the staff are decent. If you need a place to go, you could do worse, but you could also do better.

Discriminatory against disability. Refused to bill my sons vision insurence because he has type 1…read morediabetes. Administration is extremely unprofessional and rude when calling to make an appointment.

I had the need to go to Berries 3 times this summer and found the people friendly, the service…read moreefficient and the product excellent. The 1st time was for glasses and they helped me find a pair I liked and my wife liked when I got home. The 2nd time I went because I bent the ear piece and lost the screw. They could not fix it perfectly and gave me a new pair. The 3rd time I was having a problem w/the hearing aids which I had purchased in my winter home town but which they also carried. I brought in the case and charging wire and thought I would be paying to replace them both. They quickly evaluated the situation and said I only needed a new cord. When I asked "how much?" they replied no charge as they had an extra one in stock. That's what I call customer care!

Went in today to make an appointment for a hearing test...very rude receptionist..she told me they…read moredo take patients with Medicare but not patients with Medicare and Tricare for life...This makes no sense since Medicare sends any remaining amount directly to TFL for payment and TFL pays any cost sharing that Medicare doesn't cover...She said I hung up on her earlier but I didn't ...I have a hearing issue..that is why I needed the appointment...