Store location -- Topsham Fair Mall, Maine I went in to a place that was NOT crowded. Wandered around awhile, and my presence wasn't acknowledged by either of the salespeople. I noticed a computer terminal in the middle of the sales floor, no signage saying it was off limits. I figured it was probably for customers to use to get product info, like LOTS of places have for when there salespeople are so busy that they must completely ignore customers who are not being helped.
"HEY!! What are you doing with MY COMPUTER?" -- the first words I'd heard in the store. I explained exactly what I was attempting to do, and why. I was told "YOU CAN"T USE IT, THERE'S CUSTOMER INFORMATION IN THERE!
What I did not hear was any indication as to when anyone there MIGHT be available to assist me. I waited. Still no acknowledgement. I left. I then spent $400 bucks at Walmart, that also gave me GREAT tech assistance in setting up, migrating number, etc.
This was the SECOND bad experience (in a row) that I've had at an AT&T store. The first led to my migration (for better and correct service and at lower price) to Verizon. Verizon has always paid attention to customers -- but today Walmart was handier.
Unless AT&T changes, and PROVES it, I can see no reason to return for any reason, including boredom or waiting out side for someone else.
Addendum: I was going to post this review on the AT&T site -- until I read (and then gave up reading) their onerous, one-sided, BAD-SELLER oriented terms of service. More evidence -- don't go there. read more
