I like their selection, location, and the two front-line employees. However, after multiple times…read morevisiting the store, I would offer 2 suggestions for a better customer service experience: 1) Learn how to spend more time and concentrated time with their customer and less time talking amongst themselves. Even if it's business discussion, it didn't need to happen when someone was actually serving a customer. At first I thought it just must be a very busy day, but even on a slow day, they have that bad habit. Multiple times I've seen this break in their concentration with their customer, it not only led to the customer feeling less important, it also resulted in their error in pricing or ordering and the customers had to remind the employee of correct details of the customer's wants or needs. As a customer, I like someone to pay close attention to all of my details. 2) I was told first 3-4 weeks for glasses and then told "up to 8 weeks." Just give an honest estimate and not an attempt to "just make the customer happy" by it arriving sooner. There's a huge difference from 4 weeks and then 8. The customer's needs should out-weigh their need to look good by stating, "it generally takes about 4 weeks and at 3 1/2-week mark, I'll follow up to check status and call you." Everyone knows that you can't control your vendors, but it's nice to know that you're important enough that the store will go the extra step for their customer. These days with many eyeglass vendors, It would be easy for a patron to use another store or go back to their Dr office for better customer service.

I have always used VIP EYES ,their choices for frames are excellent , and they are as fast if not…read morefaster then getting your eye glasses at the doctor's office , and their prices cant be beat !

my frames broke. Still Under warranty. went in and lady that sits on right in the eye glass area…read moretold me nobody breaks this type of frame. we went back and forth and she said she'd call the frame place. So they fixed them with a frame in stock. My lens were fine when I brought them in no scratches. Fairly new lens. When I got back my glasses the left lens was scratched to hell. She replied oh it's just a few little scratches. Very rude lady. Pissed me right off. I'll never go back there ever.

This place must the most antiquated place in Lewiston. I am out od state for the next month and…read moreasked if they could give me the prescription for glasses and they refused to give it over the phone but said they would fax it. I don't carry a fax machine around with me and asked that they just give me the prescription and refused. I spoke with a person that was very rude and clearly did not care about keeping our business. Which they have just lost. I wish there was a less than "0" rating to give.

If I could review and give less than 1 star I would. Don't get me wrong I liked my previous eye dr…read moreand really liked Dr. Ebersole. But the office manager is an unprofessional bully who makes things up including policies. I was there and in the exam room and had a cough. They never asked me to wear a mask or anything. They kicked me out when I mentioned I had covid diagnosis 19 days earlier (This was 2024 and CDC protocol was WAY less than 19 days to quarantine, my state job mandated me to be back at work for 2 weeks at that point). What I had was determined to be bronchitis and pneumonia. I left and then called 30 min later as husband and I had taken off work so I could go to the appt and have eyes dilated. Was told office mgr left after escorting me out. They could not provide the policy when I asked to see it, and not on their web page either. When I tried to reschedule they gave me a date 18 months out. Yes 18 months which as a diabetic was uncalled for and rude. The largest group of unprofessional scam artists I have ever dealt with. And fyi I would have gladly worn a mask if asked and I have been fully vaccinated. Yes this was from 9 months ago but I didn't post before now due to potential retaliation. I am the same person as EllieBeagle on Google and am not hiding my identity. Intent of review is to let people know while Drs are fantastic be careful as I was not the only person who has been unfairly treated. I stand by my review that I have not ever been that badly treated by a health provider office ever before. And a practice I had been a patient of for years. I cannot ever recommend them!

I've always had great care here with Dr. Carr. My insurance recently decided to randomly reject a…read moreclaim and in-house billing helped me get everything squared away. Will definitely be returning and I'm honestly very surprised to see some of the low reviews. See if you can get in with Dr. Carr.

I was near Brunswick on vacation when I fell and broke my eyeglass frames, having…read moreuncharacteristically forgotten to bring a spare pair. Contemplating another week of vacation in sunglasses at all times of day, or surviving the evenings with the remaining portion of my frames perched on my nose and only one ear, I came to New England Optics (NEO) for help. Mervyn came up with an inexpensive frame that would hold my lenses securely until I get home, and which will make a perfectly fine backup pair after I get home! What's more, my experience was not just of the height of professionalism, but completely pleasurable throughout! I recommend NEO without hesitation.

My wife has always struggled to find glasses that she felt comfortable in and that fit her face in…read morean attractive way. Over the years we have been in dozens of eyeglass stores searching for one that had choices she liked and good customer support. NEO was beyond any of our previous experiences or expectations. I have never seen so many frames, styles, colors, shapes, etc. My wife was able to take frames to show her friends, and every time we came back there were new ones to look at. The owner of the store, Merv, was outstanding to work with. He assisted in choosing or commenting on frames when asked, but also allowed as much time as needed to browse and try frames on. He provided excellent advice on the lenses and spent time to ensure that the measurements and fit were right. This will definitely be our preferred eyeglass store in the future! BTW, the sign on the store just says NEO, so it is easy to miss.

Very good staff. Efficient and competent and especially appreciated Abbey's expertise and…read morehelpfulness.

Knowledgeable and friendly staff provided high level service. My hearing aid adjustment made a…read moresignificant difference. Thank you.

Kim and Kiah at the South Portland Mall location are outstanding!!!! Excellent customer service!read more

I had problems with my new glasses and while the visits were stressful, the staff worked to make…read moresure my needs were met and I left satisfied. Thank you for your patience!

Staff was pleasant and helpful. My issue is the lack of requested follow-up to discuss Opthamology…read morereferral. Feel like it's an eyeglass factory rather than eyecare provider.

In all fairness, I have no idea how good the doctors are. My first visit for myself and my mom were…read morefine. Today however, it seems the techs know my moms' diagnosis and her physical abilities better than I do. Tell me tech...Is it so important that a baseline test couldn't wait that you have to argue with me and work to talk her into something against my better judgement? The techs are more concerned about production than the patient. I shouldn't have to beg to forego a test after stating three times she is 100 yrs old and fell three days ago and has cracked ribs. I have never have dealt with such rude and entitled workers in a "professional" office. They kicked me (us ) out and kept telling us to leave or they would "call the cops". Sorry, I don't rush people with walkers but I do wish you both a nasty nursing home in your old age.

Always loved the Lewiston office, after having to call back several times for trials to hold me…read moreover till my next appointment, told there was a charge when there really wasn't, called back twice to find out they were never actually ordered, called again to see if they WERE ordered and they finally were but was for the wrong eye and the rudeness was awful. Almost makes me want to travel to the Brunswick office from now on which is who I actually had to call to get the right contacts ordered for the LEWISTON office. I do miss how friendly and nice they used to be. The way I was "dismissed " when asked of they were even ordered after the 4th call was horrible! Lewiston office....do better!​ Brunswick office......AMAZING!

The staff went above and beyond to make my eye exam comfortable & informative! The optician was…read morevery patient, helping me to understand what products my insurance would cover. Highly Recommend.

Optometrist doesn't respond to messages on the Portal nor does she call back when that seems to be…read moreher preferred method of communication.

I was seen in the Norway office. The s doctors and staff were so friendly and professional. They…read morewere right on time for my appointment.... No unnecessary waiting! Great experience!