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T-Mobile

5.0 (1 review)
Closed • 10:00 am - 7:00 pm

Services - T-Mobile

Telecommunications

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3 years ago

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Verizon - Exterior

Verizon

(14 reviews)

$$

Need serious customer service help. I felt completely ignored. I was still waiting after 1 hour…read more Very sad! They need more people working here.

I just had a great experience at this Verizon. Which I totally was not expecting to have!…read more I'm a sad phone owner that HATES upgrading and leaving behind my phone models. (Razr, I miss you.) I had a hard time giving up my iPhone 4 when it died, and after 3.5 years of owning an iPhone 5, I dropped it on a mountain summit and obliterated the front and sides. Expecting/hoping to replace the screen and be on my way, I went to Verizon to see if they could help. Right away, they let me know I should go to Apple to get my screen fixed (which I've done and it's less than satisfying), or I could pay less and upgrade to a new phone. I was so sad to have to abandon my iPhone 5 for a 6s (yes I'm SUPER AMERICAN, I know), but the salesman, William, was so helpful and really hilariously attentive to my needs. He broke down each month's fees, was straight up about costs and taxes, and patiently explained the new FCC regulations regarding the two year contract/month to month agreements. All in all, I walked out with a new iphone, cheaper monthly bill than previously, case, and glass screen protector for $150. This salesman clearly knows what he's doing. I'd try to get him when you go- he seriously knows his stuff and will help you in any way you need. I usually DREAD phone appointments, but this was actually enjoyable and helpful. Great job, Verizon, for hiring this guy! Having sincere salespeople makes me want to go back whenever I have a phone issue.

T-Mobile - mobilephones - Updated May 2026

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