I had the BEST service from Cameron Berry at Appliance Warehouse. I recently purchased a new…read morewashing machine. He listened to what I was looking for and what I was not. No high pressure, just honest conversation about my options. I am very happy with my purchase and the service I received.

I have no expectations that this review will turn a light on for anyone, or change behavior, or…read moresales practices. But perhaps it will. I've been saving for a new washer/dryer for about a year now. I've had positive and good experiences with Appliance Warehouse before, so I went back. I had my sites set on a specific stacked unit but the salesman was easily able to convince me otherwise, in that, if one part blew the whole thing was lost. So it was easy to change my mind about buying the washer/dryer as separate units instead. We discussed the height of the stacked units and would that be a challenge for me. No big deal. The additional space I'd gain was worth standing on my toes. The entire process was not without commentary about "the Chinese taking American jobs, Ukrainians trying to scam us, and even his wife who apparently doesn't load the dishwasher correctly". Did he think he was in the company of someone with similar ideologies? I was here to buy appliances, not discuss the global impact of capitalism. And for the record, I believe every human, void of territorial boundaries, deserves the right to work, earn an income, and care for their families. Fast forward to delivery of goods. All went well until it was discovered the cables and hoses weren't going to be long enough given the desired placement. I had already put out $600 to move the plumbing for this renovation job, so yes, I wanted it where I wanted it. These specs should have been part of the sales process, those specific questions should have been addressed then-how big is the room, where are the outlets, where is the access point for the drain and inlet hoses? If I had known I needed something other than the standard sizes, I would have been prepared, as I had a very limited window of time for this project. I'm an expert in my own field and I did expect expert level inquiry from someone in the appliance field. My bad. Do you ever just want something to go your way? The delivery guys left (a trail of mud through my house along with a puddle of water from a dripping hose-but it's March in Maine and I can't exactly fault them for that-it's just one more mess for this overworked teacher to clean up) and advised me to just buy new stuff on Amazon. Ok. What? What do I need? What's the amperage and voltage needs? Will the warranty still be in effect? Will you be coming back to do the installation? Instead of making a phone call, I opted to go back to the store. While there, we reviewed the final fees, subtracted out removal fees, added the stacking fees and I requested additional credit, given that the units I had just bought days before, had now gone on sale. That took some of the sting away. But. I'm still left with two heavy stacked appliances in the middle of my 6' x 6' room that I now need to install, move, and level myself? Can I? Yes. Is it frustrating to me that I have to? Also yes. First world American problem? Indeed. So, my new cables and hoses will arrive next week...from China. In the meantime I guess I will be tripping over my tool boxes and other laundry room detritus until I can take a break from teaching my liberal college agenda, to finish the work a man said they'd do.

Informed and no pressure sales people . Good selection and am always impressed with their delivery…read morepeople and overall customer service .

We recently had a heat pump installed and they did a great job…read more I was very impressed, Zack, Denver and Brock were very professional and a class act. The job was completed in just a few hour. They cleaned up after the job was done everything looked great. I would high recommend having Dave's for your heat pump needs.

We needed service on our gas oven, so we called Downeast. They got us an appointment in a…read morereasonable amount of time. The day of the appointment our tech, Dan, arrived exactly at the start of our window. He was friendly and professional. Dan not only fixed our oven, he also tweaked little things to make it operate better. When all was said and done, the total bill was very reasonable and we were thrilled with how well our oven works now! Very highly recommended Downeast to anyone!

Just had Dan out from "Downeast appliance" to help address a ice maker problem in our refrigerator…read more He very quickly diagnosed the problem -- the water input was too much ( plumber had put a commerial ice maker valve on input line instead of for a residential valve ). Got the valve replaced - issue quickly fixed. Great pricing. very professional and courteous service. i very highly recommend Downeast Home Appliciance! i will not hesitate to call them again for any and all futures needs. JJ W Scarborough, ME

Suggest not using LP appliance out of westbrook…read more.. I go in Monday. Pick out the dishwasher and he says they will come out Wednesday to install. he says they will give me a call. Come wednesday, I wait til about 11 am (after they open at 9) today and call. He says yup we've got you on the schedule for sometime this afternoon. I wait and call back at 3:15pm (because they close at 4) and say hey I'm just checking on that install since I know you close at 4. He says "did you call mark?" I'm like I wasn't given marks info. I haven't heard anything since I called this morning. He said "he will leave a note. Mark should be back around 4/4:30." i vocalize that i stayed home specifically today because i was told the install would be today and am gone thursday, friday and all next week. I call back 3:55 to get marks number and of course go to voice-mail. "Closed for the day". I'll just go somewhere else at this point. I then get a voice-mail the next morning from Ryan "The is Ryan from LP appliance, give me a call when you get the chance. I'm sorry about yesterday but it sounds like you'll be happy to go someplace else. I saw your little display on Facebook (meaning my factual review of this experience) on Facebook. Give me a call. ​" I don't know about you but the passive aggressiveness is seeping out of that voice-mail and I think I will do business elsewhere

Awful. People don't want to work anymore, only it is the boomers who whine about online businesses…read morebeating them, only they are sending the business to Amazon on a silver platter. I stopped by to inquire about having a reversing valve in my Whynter heat pump (portable ac unit with heat) and as I had already done the troubleshooting and identified that the reversing valve is the problem and this unit uses the same universal reversing valve found in many hvac units. I found the exact part on Amazon for $12.95. They said they don't know if they can source the part. Really? I just finished telling you boomers that I already identified the part and it is a fairly universal part. I was perfectly willing to pay a few hundred for the part to be replaced as I no longer have torches for brazing nor AC gauges to charge it properly. Good grief. Stop complaining about Amazon if you are turning away business, especially where you have an engineer who already identified not only what is wrong, but that this particular model doesn't even use a universal part. If I had the torches, goggles, a vacuum pump, and the gauges, I would repair it myself. Why are you turning away what would have been an extremely easy job and a quick couple hundred bucks in pure profit? What the heck is wrong with brick and mortars today? Y'all don't want to work anymore.

Agren is a well oiled machine. The scheduling process and execution work as expected, and the…read moreservice people show up on time and are well trained and pleasant to work with. The fix went well. The price for service is always shocking these days, but Agren is not out of the normal range for this operation.

It's easy to make a purchase but impossible to get anything else. I bought a new refrigerator…read more8/21/26 and I had an issue with it so I called, left a call back number. I emailed twice and text chatted 3 times. I still have never been contacted. They are no Vic's that's for sure. You are better off at Home Depot or Lowe's because once you make a purchase, you're on your own.

On June 10th when our fridge died we went right to Agrens, our go to store. We were floored to find…read moreout that a delivery of, in stock, fridge wouldn't be until JULY 8th. We went to a competitor and a new fridge the next day, they even offered a loaner. Thank you LP APPLIANCE

They may have been in the past but the service is horrible. From trying to play phone tag. No one…read morecalls back and unprofessional installers.

We came home from holiday to a dead refrigerator and immediately got an education on how busy…read morerepair people are and what refrigerators people are NOT willing to work on (LPs and Kenmore Elites). Who knew Kenmore Elites are made by LP, which doesn't provide good technical support to repair people? A good reason not to buy either one next time around. After six phone calls, we dialed Cole. He answered the phone (First Hooray), said he would be there in three days (Second Hooray) and showed up on time. (Hallelujah). Finally, he fixed the problem in ten minutes and fixed my next door neighbor's problem in ten minutes too. His price was reasonable and his skill undeniable. He's on my speed-dial now.

Cole has been helping me with appliance repairs for years. He is so reliable, knowledgable and…read morehonest. I can highly recommend him to anyone.