We came home from holiday to a dead refrigerator and immediately got an education on how busy…read morerepair people are and what refrigerators people are NOT willing to work on (LPs and Kenmore Elites). Who knew Kenmore Elites are made by LP, which doesn't provide good technical support to repair people? A good reason not to buy either one next time around. After six phone calls, we dialed Cole. He answered the phone (First Hooray), said he would be there in three days (Second Hooray) and showed up on time. (Hallelujah). Finally, he fixed the problem in ten minutes and fixed my next door neighbor's problem in ten minutes too. His price was reasonable and his skill undeniable. He's on my speed-dial now.

Cole has been helping me with appliance repairs for years. He is so reliable, knowledgable and…read morehonest. I can highly recommend him to anyone.

I called Seavey's to have a seal in my washing machine replace (bought at Seavey's). They made an…read moreappointment but had to cancel as the part was backordered. We set up another time and when I called to confirm the day before (twice) my call was not returned. I called the morning of the scheduled service and was told someone would be at my home between 12 - 7. I called at 5:00 to check in and was told nobody was coming. I talked to a nice woman who said Kim Seavey would call me back the next day. Kim Seavey was the woman whom I left messages with prior to that day and I was concerned that she was part of the problem. I was assured she would return my call the first thing the next day. No Call. Two weeks later, still no call and no part. I went to Seavey's to support local business. Thanks for nothing Kim Seavey.

Poor service from all points of the transaction. Tried to deliver damaged goods twice and wasted…read moreour time and cost us money. Never received the merchandise and had to chase after the refund. Owner could apparently care less.

I just called for service because our top load washing machine smells of mold and grossness. I was…read morethinking someone had to come clean it since I wasn't going to attempt to take it apart. I have never been there or bought anything but have driven by the place a million times. She said "instead of having someone come out for a service appointment how about I just tell you what may fix your problem?" I was shocked and amazed and I will definitely buy our next appliance from there even if it costs more. That's just the type of service you don't get anywhere anymore!

We needed service on our gas oven, so we called Downeast. They got us an appointment in a…read morereasonable amount of time. The day of the appointment our tech, Dan, arrived exactly at the start of our window. He was friendly and professional. Dan not only fixed our oven, he also tweaked little things to make it operate better. When all was said and done, the total bill was very reasonable and we were thrilled with how well our oven works now! Very highly recommended Downeast to anyone!

My old water heater finally died on Xmas Eve. Being broke from the holiday, I searched marketplace…read morefor a cheap replacement. I came across a listing placed by Sean Sullivan of McLaughlin Appliances. The ad read: "Brand new has a small dent in the top Hold air pressure just fine. Cash only and no delivery Price Price is firm All sales final" Asking price was $150. Great luck I thought. I picked up the water heater the day after Xmas and started to install it the following day. Following the installation instructions from the manual, I got to the stage of filling the tank. When the water reached the height of the top heating element, water started cascading out. I quickly shut the water off and opened the compartment and to my surprise, the top heating element was missing! Now the insulation is drenched and the electrical components for the bottom element are wet. Got a wet vac to dry out what I could and pointed a blast heater at it to dry it out completely. I purchased a new heating element, installed it, and continued to fill the tank only to discover the pressure relief valve leaks! I robbed the one from my old tank, finished the installation, and messaged Sean about the issue. The ad says: "Holds air fine". How can the tank hold air if one of the elements is missing and the pressure relief valve is defective and leaks? Sean saw the message but never responded. If this shady, misleading, lie by omission is typical of this company, I highly recommend going elsewhere. A "good deal" will end up being not so good and quite a headache not worth dealing with... I wish I could give this a zero star ratin. UPDATE: After reading McLaughlins reply, I feel an update is deserve. they state that Sean does not work for them nor is the water heater theirs. They also state that they went through Sean's messages and my message was no where to be found. Well, check the pics I just added. Sean saw my message and most likely deleted it before showing you his phone. He is lying to you. If you don't want to get a reputation for being shady, maybe don't have shady people doing business out of your facility.

We have used McLaughlin Appliance for years for both service and purchasing appliances. When we…read moreowned apartment buildings, we bought several used items from stoves, washer/dryers, fridges, etc. as they offered a 10% landlord discount. Even for our own houses we have purchased washer/dryers, and fridges. They purchase gently used/scratch & dent and go through them to refurbish. We have never had an issue with items purchased from them. If you need a particular item (black gas stove) and they don't have it, call and talk to Carrie or Rose and they will put you on a list if one comes up. Their inventory turns over quick so if you see it, grab it, as it will be gone while you ruminate! Sean is the service guy and he is damn good. They are honest and fairly priced on service work. He has cobbled our washer/dryer stackable back together for many years and will do his best to repair instead of try to just sell you a new one. Sean was at our house this week repairing a burner on our 20+ yr gas stove. Got it done and will be back for a part he had to order for oven on same stove. McLaughlin's is a fantastic, family run local business that we have used countless times over the years. They are the first ones we call when we need something appliance related. Can't recommend them enough!

When you find a trustworthy business it feels like you won the lottery. That's how we felt after…read moreBrown's Appliance fixed our dishwasher and washing machine. What a relief, Brown's saved us money, time and the headache involved in replacing appliances. HUZZAH‍!

I called asking to see if they could help fix my 8 year old fridge. My voice mail was returned…read morepromptly, and even though i was outside of the service area, Brown's directed me on a likely issue i could check myself. Their direction was exactly the issue, and this saved me hundreds of dollars in repairs, or from a new fridge purchase. I wish i could have bought something to show my appreciation for the support. Thank you for saving me this headache.

I had a leak in my refrigerator. I called the Liebherr manufacturer in Arizona and they said…read moreMetropolitan was the only appliance service provider in Maine who would be able to fix it. I signed up for the membership and Metropolitan made an appointment for the following week. Daniel came to my home when he was scheduled and fixed the problem right away. My refrigerator is 20 years old and he thinks it has at least 10 more years to go. I was charged for the work at a reduced rate. I am so happy that I have a dependable refrigerator and to know Daniel has my back on my appliances. Since I am now a member, I will also get priority service.

For starters they can answer their phone. I tried three times and the first message was the…read morebusiness was closed. Call two and three each had a message that they were building their voice mail.

Mr. Tedesco arrived within an hour of my call. He is professional, knowledgeable, and personable…read more He was able to analyze and repair my LG washer within an hour. If and when I have another appliance repair needed Mr.Tedesco (Apex) will be my first call. G. Weeks

Gary was the greatest!! Came out to repair our refrigerator same day I called. Identified the…read moreproblem, and repaired in about a half hour. He saved us from being taken advantage of. We thought we would need a whole new fridge, but the repair made it like new again . Did I mention the price? Way less than the big box store where we bought it. And they wanted US to show proof that we bought it there. They couldn't even come for a repair for at least 3 weeks. So glad we found Apex Appliance repair. Give them a call, you won't be disappointed.