The manager broke my new iPhone 16 pro. Then told me to come back in three days. When I came back…read more she told me how busy she was and didn't have time for me. I had an appointment. This really isn't a good store. She's rude and self centered. Got to a corporate store not a retailer

I want to preface with saying, i went to the store AFTER calling 611 and speaking with the tech…read moredepartmentto help with an issue. After it not getting resolved, i went into the store with two devices for "number sync" which both devices are advertised to do. When I first went to the store, Jen appeared to want to help. Was very nice, face to face. Unable to resolve the issue in the moment, was told to give her roughly a week to reach out to her tech guy and she would contact me back. That was nearly 3 weeks ago. I have since called the store 4, yes 4 times, and each time told she was busy and would call me back. Here I am, 3 weeks later, multiple calls into her, with not a single call back. Incredibly disappointing. Save yourself time and find another location.

Absolutely not. I was told by customer service on phone to go to this store all was good. Drive 17…read moremiles and the guy looks at my wife's phone, auto focus was going really fast. He accuses her of dropping it, says that's the only time he has seen that. Then tech says no happens often. Then he looks over notes that says replace for 20 year customer and he says no we don't do that call asurion. Zero customer service, didn't even try to call anyone to verify, just said nope we won't honor customer service. Ya no shit. Terrible. Why do these stores even exist anymore

We were customers of Verizon for over 12 years. We recently switched to save some money. Trying to…read moreget the 3 most recent bills was a nightmare. We called and called and they never mailed it. Went into the store and they said they could only print 2. The reason we needed the bills was to for a payout reimbursement from our new company. After trying to get it through the 1800 number I went back to the store and these two awesome young guys printed it off so quickly. Other than that working with Verizon has been awful. They don't care about their customers. Why the first person couldn't print out the 3 bills really perplexes me. They close your account online immediately when you deactivate so there's no way to get the bill there.

Horrible. These guys charged my mom 600 dollars for a cleaning and 200 for a hard drive. 1 week…read morelater the hard drive was having difficulties and they told me it was gonna be 1800- 2000 dollars to fix it. a few days later i bring my brother and his friend in and he doesnt like that. A few hours later the actual technician who knows about computers calls me and says he reseted it and its been a few weeks and its been working since. The next day i walk in and the guy says hes gonna press charges if i walk in again. I think he got a little threatened by my brother. I hope they can do better in the future.

Excellent service! Quick and easy. Interesting shop and friendly owner.read more

Our experience in getting phones and Verizon service was fine...something the Verizon reps should…read moreknow and mention is about the Netflix offer, billed through Verizon. I had an Extra Member on my Netflix account but when I opted to have Netflix billed through Verizon I no longer could keep that member on my account...Netflix wouldn't allow an extra member to be billed by a 3rd party!!!!!!! SO, I cancelled Netflix billed through Verizon and now am being billed by Netflix...BUT, the extra member is no longer on my account and when I requested to have an invitation sent to my extra member, I got an "OOPS...try later" message. This is frustrating and the fact that the Verizon rep didn't know and/or didn't mention what would happen makes me angry. (To expand on a previous review, we initially were met by the manager of this location and also found him to be dry and borderline rude. Shane took over at manager's request, who said Shane is smarter than him...trust me, Shane is much more personable as well.)

The last two times I went to this store the manager not sure of his name was very dry and lacked…read morecustomer service skills. This has happened to me twice and I now will go to another location to avoid the lack of caring service.

I cannot recommend this place enough!!!My entire screen was cracked and needed a new replacement…read more The owner was able to fix it in 10 minutes! He took the time to explain to me the process and how the repair process. I am so grateful for his help! Thank you so much.

They listened, paid attention and did a great job. Got the job done fast and well…read more What more can you ask for?

Fast iPhone screen repair. Fifteen minutes from beginning to end to replace a shattered iPhone 5c…read morescreen. With a new screen protector, the total cost was $100, which is more than the cost at the Apple Store with Apple Care ($79), but less than the cost without Apple Care ($129). By the way, the store is in the process of moving from Mast Rd to South Willow. In fact, the store was closed when I arrived. A sign on the door said to call (603)260-2544, and someone would open the store and do the repair. I called. Someone came and repaired my phone. Voila.

My girl and I worked with Michelle at this location and she was fantastic. He was buying me and…read moreshe took the time to show me different options, explain the difference between and was not pushy at all. We had such a great experience, and even though it was an hour and a half drive, two weeks later we went back to have an old ring put in a new setting. Thank you!

What a gem! In a crazy mixed up world it's nice to find some of the old standby institutions. I…read moredon't care who you are, you can always find something cool at Radio Shack. I have many memories of going with my Dad as a boy. This particular store has very friendly staff, Bob in particular is very helpful. As I said, lots of fun stuff at decent prices and a bit of nostalgia too. What more could you ask for? Now if only they'd open a Hobby Lobby nearby...

I want to give a huge shoutout to Benjamin, the assistant manager at the Rochester Verizon store. I…read morehad a complicated issue after ordering four lines online and porting three numbers from Xfinity Mobile -- my new Verizon phone kept showing the numbers as Xfinity lines. I spent hours with Verizon's online chat and even went to another store, but no one could figure out what was wrong. When I came to the Rochester location, Benjamin was the first person who truly took the time to help. He patiently dug into the problem, made multiple phone calls with different Verizon support teams, and walked me through everything step by step. He never rushed me, never passed me off, and genuinely cared about fixing the issue. Thanks to his persistence and professionalism, the problem was finally resolved. After such a frustrating experience everywhere else, Benjamin absolutely turned the day around. If you need someone knowledgeable, patient, and committed to getting things right, ask for Benjamin. He's outstanding!

If I could leave negative stars I would. Our sales person (wish I had a name, but he never…read moreintroduced himself ) was so rude. I went in to buy a new phone and watch along with a case. We have been Verizon customers for years so the plan meant nothing to me. I just wanted to upgrade my phone and watch to newer models (currently a 13 and a 3 respectively). The young man waiting on us wouldn't let me just buy the products without upgrading my plan...to save exactly $162 for the YEAR! Um, I'm all about saving money but really...disrupt service for everyone and pay monthly instead of in full. So strange to me, he literally encouraged us to walk out and buy it elsewhere because I wouldn't change my plan. So so strange! I'm baffled!!! Verizon customer service sucks but I feel stuck because I dont want to change my phone number! ugh!!!