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    RadioShack

    5.0 (1 review)
    Closed 9:30 am - 8:00 pm

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    10 years ago

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    Verizon

    Verizon

    2.8
    (20 reviews)
    2.2 mi
    $$

    I want to give a huge shoutout to Benjamin, the assistant manager at the Rochester Verizon store. I…read morehad a complicated issue after ordering four lines online and porting three numbers from Xfinity Mobile -- my new Verizon phone kept showing the numbers as Xfinity lines. I spent hours with Verizon's online chat and even went to another store, but no one could figure out what was wrong. When I came to the Rochester location, Benjamin was the first person who truly took the time to help. He patiently dug into the problem, made multiple phone calls with different Verizon support teams, and walked me through everything step by step. He never rushed me, never passed me off, and genuinely cared about fixing the issue. Thanks to his persistence and professionalism, the problem was finally resolved. After such a frustrating experience everywhere else, Benjamin absolutely turned the day around. If you need someone knowledgeable, patient, and committed to getting things right, ask for Benjamin. He's outstanding!

    If I could leave negative stars I would. Our sales person (wish I had a name, but he never…read moreintroduced himself ) was so rude. I went in to buy a new phone and watch along with a case. We have been Verizon customers for years so the plan meant nothing to me. I just wanted to upgrade my phone and watch to newer models (currently a 13 and a 3 respectively). The young man waiting on us wouldn't let me just buy the products without upgrading my plan...to save exactly $162 for the YEAR! Um, I'm all about saving money but really...disrupt service for everyone and pay monthly instead of in full. So strange to me, he literally encouraged us to walk out and buy it elsewhere because I wouldn't change my plan. So so strange! I'm baffled!!! Verizon customer service sucks but I feel stuck because I dont want to change my phone number! ugh!!!

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    2.3
    (7 reviews)
    2.0 mi
    Virtual estimates
    Shipping

    I just walked into this store to drop off a trade in phone and every employee there made me feel…read moreextremely weird disrespected. I was told i could drop off my phone at any Tmobile store when i made my initial purchase. The employee(heavyset white woman) i spoke to let me know only corporate stores take phone trade ins. I was obviously confused and asked what's the difference to which my response very smugly and dry was "its a corporate store" she sounded like a airhead who just simply didn't know the actual answer. I said ok thanks so much after the employee beside her gave me a brief list of corporate stores and as i was walking out for some reason all eyes were glued to me. It was very discomforting and if this is the difference between a corporate store and whatever this sh*thole is ill make sure to go out of my way to only shop at corporate stores.

    Walmart prepay Works great. Long battery. Life. But, cases…read moreavailable. Free activation. But not keep your own number free. That will cost more than the phone and more than a month usage card. W he ile I like the phone and Walmart sponsoring it, do not expect tribe able to swap out sim cards like you can all over the world. But at least you don't get update nags like iOS. They should offer a "stay the same" option. But I guess they need for a wage somehow. 42 dollar activation fee right next to the activation free sign. It's like buying a guitar only to have the cashier ask, would you like strings with that?

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    RadioShack - mobilephones - Updated August 2026

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