Five stars is not enough to communicate the outstanding service provided by Tyler and Tammy at the…read moreVerizon store in Ashland. I have never left a review anywhere, but felt compelled to comment on the stellar service that I received there. They are kind, patient and knowledgeable. They went above and beyond to give me the best possible deal and spent so much time getting me set up and ready to go. I never felt rushed, despite the fact that there were other customers waiting. On the contrary, I felt like their highest priority from the time I entered the store in a panic with a defunct phone until the time that I left with a new working phone. Honestly, you would've thought I was a member of their family, not some stranger who walked in off the street. I cannot recommend this store highly enough.

Received prompt and capable service from Tyler at the Ashland store today. Helpful to have this…read morelocal resource. After an initial complication with a purchase that customer service was unable to fix, we got the help we needed in store.

Had trouble with old phone charging - Charger port - battery - Jeff was super kind and helpful…read moresetting me up - had upgrade been with Verizon for awhile ...

Things went wrong but none of it was the Verizon representatives fault. Simon was very patient and…read morecourteous. I would recommend going to this location if Simon is there. I really appreciated his professionalism

Cricket is terrible. My phone bill is always due at midnight on the tenth, but they're constantly…read moresuspending my account several hours before midnight and charging me five dollars extra to have it reinstated. I've lost so much money this way. Spare yourself the suffering and heartache and buy your phone plans elsewhere.

I have been a Cricket Wireless customer for over a year. I purchased a new iphone at Best Buy…read morewithout a sim or plan and was assured it will work with all cell providers. I put my sim card from my old phone in and it worked. I went to Verizon to switch and was informed that it had a provider lock on MY new phone. How does a company that is a "bring your own phone, pay as you go" have the ability or the right to lock my phone? I had to pay Cricket for another month of service or lose my number and be left with a new phone that is locked. I have been on Cricket's chat line every day, they promise to call back and resolve but they never do. I think they owe me a new unlocked phone if they cannot unlock my new phone. I am less than satisfied with their lack of service or support. BEWARE!!!

Gavin, Quinn and Tyler had great customer service when I was getting my new phone. Answered every…read morequestion fast and knowledgeable. Thanks for the help

This is about Verizon not its retailers. I moved to another provider and cancelled my contract with…read morethem. Nonetheless they continued to take money from my bank account by autopay and threatened to sue me The only way to stop them was to close my account open a new account and contact all my legitimate autopays in and out. Verizon has never apologized and has the chutzpah to send me mail and texts offering to renew my service with them

GREAT Customer service, yesterday morning my wife's cell phone just died, dead, stone cold, no…read moreoutgoing, or incoming calls, or texts. Our phones are a few years old, so we figured it was just what is, time to get a new phone. She was able to get off work early and we went to the Verizon store on Delta Waters Road. We were second in line and the manager greeted us and we explained the problem, Dead Phone we're here for a phone funeral and a new phone, he advised he would have one of the customer support staff be with us shortly. We were looking at the new phones when we were contacted by one of the customer service reps who identified himself as Tyler. We explained the problem and he asked if he could just take a look at my wife's phone. He did a check of the phone and advised the problem was more than likely just a corrupted sim card. It only took him a few minutes and he had removed the corrupted card, installed another and the phone was revived. Alive and well. Tyler was polite, professional, and certainly proficient in his job. He was just as importantly if not more, HONEST. He could have easily sold us a new phone and we would have never had an inkling that we really didn't need the new phone, we were there to purchase a phone. Thanks Tyler and the Verizon Staff, we certainly appreciate you all and the personable, professional and HONEST, service you provide.

Read reviews which were bad but I was just going in for some chargers for IPhone…read more Selected a few - total cane to $73.57 I swiped my US bank card - and sales guy said - oh dear machine didn't accept ! I had plenty in the account & said I can already see on my phone it went through....Allen said no the machine must be having problems- directed me to another machine & used different credit card from Chase bank ! It went through AGAIN! The sales guy said don't worry - that other charge will be canceled! It wasn't!! 3 days later it was completed by US bank - but nobody at the store would take any time to correct the problem! Worst part was how rude they were on the phone ! I was charged twice but now it was my problem???? What kind of business is going on! Filed a case with my bank for reversal of the first charge - will never set foot back in there !!

Updating review....I want to make clear that my primary issue is with AT&T's deceptive advertising,…read moreand not the two men who tried to help me. I want to save someone else from signing up for the 55+ plan thinking that he will get a new phone and free internet. Neither are true. Apparently, the 55+ plan used to include a new phone, but it no longer does. There is a discount for the internet service, but it is not free. Once a customer activates the Internet device, he will soon after receive a notice that the Internet service bill will be due soon! I was able to return the device by working with the AT &T rep at the Delta Waters store.

Zach at the ATnT Ashland was extremely helpful and personable in problem solving glitches i'm…read morehaving with my phone. He persevered til he found relevant information. I'm in a group plan with a different carrier and he gave me good information about ATnT and encouragement to have the manager of my group come in and discuss options and pricing. He's knowledgeable and listens well.

Cell phone age Age of cell-phoning…read moreHere's the thing, here's the thing...........ah! The thing is I didn't want to go here, I didn't want a sim card (it will be with me for the rest of my life) It lives in your pocket, it's in every room, under roof under floor (But where the fuck is it and how much does it cost?) The customer service woman was stellar, she even translated my monosyllabic slatherings into actual questions that she could answer. And guess what? She did! And it was.......Spectacular! It could just be you and me ruling the world, and there will be no rude customers because we killed them all. (they don't see us, us, us, us, us, us, us, us, us, us, us............)

A big giant "Thank You to Danny from Klamath Falls Verizon Store on S Sixth st. Thank you for…read moretaking a bad experience with AT&T and making it a great experience with Klamath Falls Verizon. I'm in sales, it's so refreshing when you can talk to a human in person with common sense and great customer service skills that met our needs at a reasonable monthly price to ensure our family has the ability to call for help if we need too since we live so remotel! A++ Thank you again Danny!

Horrible experience. Went to store at 4:00 on a Sat and note on door says returning from lunch at…read more3:50. Employee finally showed up with Taco Bell at 4:35. Asked to upgrade to an IPhone 14 Pro and was told they only have regular and no pro. When asked why a Verizon store doesn't have any Pro models, was told they were backordered. Only recommend this store to anyone who wants to waste their time waiting for a person to show and then told they don't even have the ability to sell you the phone you want.

If customer service, knowledge and a great product are what you need and look for in a wireless…read morephone provider, then you have to visit Verizon in the Eagle Point shopping center. Donald, the store manager is not only professional, but friendly and helpful. He takes time to explain the product and makes sure you are happy with said product. We were not happy with Consumer Cellular and wanted more coverage, purchase new iPhones. We had no idea about the difference in technology from an iPhone and a Samsung s10, or the cost. We're so happy with what we walked away with and how much better than what we thought we'd get. Thanks Donald!!!0

Stopped in on Saturday, 5-10-25. We were immediately greeted by the only employee working. She…read moresaid that she was the only person available and that she was with another customer and it would be a 30-45 minute wait. We decided not to wait. I do want to point out that she had very good customer service skills by acknowledging us and explaining the situation. We had just come from the other Verizon store in town where we got zero recognition from the only employee working there. Would give 5 stars but I don't know why both Verizon stores only have one person working on a Saturday when most people are off.

Customer Service was 100%!!! I have been a customer for over 25 years. I needed personal and…read morebusiness service and there is a young lady by the name of Andreana Morales, who was the most professional representative I've ever come across. Andreana was able to help me get two new phones devices for my family members and assist me with my multiple line business account. Killed two birds with one stone in the least amount of time it would've took if I tried changing things myself. Andreana was extremely patient and is very knowledgeable about the equipment, product and services Verizon has to offer. If you don't know something, come in and see her! Verizon, YA GOT A DIAMOND! She's a keeper 4L!

WARNING!!!!!!!!!! Chat Cat stores sells used phones as new!…read more Purchased a new phone in Feb 2012. Keypad quit Aug 2012. After contacting the warrenty dept by phone I was told that the phone was activated in 2006 and used for a year then turned in on an upgrade plan. I was lucky to have a copy of the receipt showing that they indeed sell me a "new" phone with a 1 year warrenty. HOWEVER it was a huge hassle to get them to stand behind their mistake. I won't be back!

I called three weeks ago and was quoted $75 for a new LCD screen for my phone. When I went in…read moreyesterday, I handed my LG phone to the young man behind the counter, and he asked me, "what kind of phone is it?" .... I looked at him with a worried look and said "LG"... I then told him that I wanted to have the cracked screen replaced (LCD screen installed for $75). He brought it back to a dark haired lady in the back office. She then came out and asked me what I was quoted for the repair. I stated that I was quoted $75 to replace it. She then became instantly abrupt, and defensive. She stated, "well you didn't get that quote from me, because we charge $100 minimum for a LCD screen replacement" I told her again that a lady here 3 weeks ago said it was $75. She said, "I don't know what to tell you"... Sooooo I went online, bought a NEW SCREEN for $13.28, and then spent less than 20 minutes replacing it :-) Thanks for the rude and un-professional service Chat Cat, thanks to you store on Delta Waters Rd, I have advised my friends to look at How-To video's on the Internet to do their own phone repairs.... It's really really easy..... Funny it took me less than 20 minutes to fix my phone, not 24-48 hours like I was quoted from your staff....