I would not recommend this daycare, especially for anyone with an infant. We had multiple issues…read moreduring our time there, and every mistake happened when a floating or substitute teacher was watching my baby. It honestly made me question how well the staff are trained and how the daycare is being managed.
I do want to say that her main teachers were amazing and loved my baby so well. I truly appreciated the care and affection they showed her, and I never want my experience to take away from the good things they did for her. From what I observed, they also seemed frustrated with some of the staffing decisions and understood that there were issues with how the daycare was being run. My concerns are not with the love her main teachers showed her, but with the management and the lack of consistency when other staff members were responsible for her care.
The biggest concern was when my baby was laid on her side to sleep. When I first asked about it, I was told she had rolled onto her side herself, even though she cannot roll yet. When I went up there to address it in person, the director admitted that they had placed her on her side and acknowledged that it was against safe sleep guidelines. I was extremely upset that I was initially given an explanation that was not true. Safe sleep is not something that should be taken lightly, especially when it comes to infants.
There were also multiple issues with her feeding schedule. She was fed 12 ounces back-to-back because a feeding had not been documented, and another time she was fed an hour early because the teacher did not know her schedule. These are things that should not be happening when staff are responsible for caring for a baby who relies on them to follow her routine.
Another concerning experience was when I went to pick her up and did not even recognize the teachers who were watching her. I had never been told that different staff members would be caring for her, and the teachers did not know who I was or which baby I was there to pick up. That made me extremely uncomfortable and raised serious concerns about communication, supervision, and pickup procedures.
After all of this, I decided to pull my baby out and move her to another daycare. Before leaving, I specifically asked the director to remove my bank account from autopay. I was told they did not know how to do that, which was concerning in itself. Having to deal with billing issues after everything else was incredibly frustrating.
Overall, I have serious concerns about the training of the staff and the way the director manages the daycare. I also do not feel the director knows how to communicate with parents or handle concerns professionally. Instead of feeling reassured when I brought up issues, I was left feeling even more uncomfortable with the care my baby was receiving. It is especially disappointing because her main teachers were so wonderful to her, but the lack of consistency with substitute staff and the management issues overshadowed that.
Leaving your baby with someone else requires a lot of trust, and unfortunately, this daycare did not give me a reason to feel confident in that trust. Between the safe sleep issue, feeding mistakes, lack of communication about who was watching my baby, concerns with pickup procedures, and billing problems, I decided it was best to take her somewhere else. I am grateful for the teachers who genuinely loved and cared for my baby, but I believe the management needs to make significant changes. No parent should have to worry about these things when leaving their child in someone else's care.
