What started as a positive experience turned into one of the most frustrating and disappointing…read moreexperiences we've ever had with a youth sports program.
My children genuinely enjoyed attending classes here, and we initially believed we had found a gym that cared about its athletes and families. Unfortunately, the complete lack of communication, accountability, and professionalism proved otherwise.
Shortly after joining, my daughter was repeatedly told by her coach that she was on the competition team, would be competing soon, and should expect to start preparing. As a parent, I immediately began asking for information regarding costs, schedules, commitments, and expectations. For TWO MONTHS, I sent emails, made phone calls, and followed up repeatedly. Every single time, I was brushed off with vague responses like, "We'll get that information to you soon."
Meanwhile, my daughter's coach continued building excitement and reinforcing the idea that she was already on the team. No one seemed concerned about the fact that a child was being led to believe something that had not even been finalized.
To make matters worse, my children travel out of state regularly to see their father, making advance scheduling absolutely critical. ASI was aware of this. They knew we needed information to coordinate custody schedules, family obligations, and finances. Yet they still failed to provide even the most basic details.
After months of chasing answers, I finally learned that team selections hadn't even been finalized despite my daughter being told repeatedly that she was already on the team. When I expressed my frustration and requested that someone speak with my daughter and apologize for getting her hopes up, there was zero accountability. No ownership. No acknowledgment that they had handled the situation poorly.
Eventually, I was given cost information--an additional $100 per month, hundreds of dollars in uniforms, competition expenses, and other commitments. The cost itself was never the issue. Competitive sports are expensive. The issue was being strung along for months while my daughter's expectations were built up based on information that should never have been communicated to her in the first place.
I was promised a follow-up email with all competition details so I could discuss everything with my children's father and my fiancé. That email never came. Three weeks later, I was still waiting.
What is most disappointing is that this entire situation could have been avoided with basic communication and accountability. Instead, I was left constantly chasing answers, forced into the position of disappointing my daughter, and treated as though my concerns were an inconvenience.
My son has autism and absolutely loved attending classes here, which makes this decision even more heartbreaking. However, the way this situation was handled made it impossible for us to continue supporting this gym.
If you're looking for a program that communicates with families, keeps parents informed, and takes responsibility when mistakes are made, I would strongly recommend looking elsewhere. The emotional impact on my daughter and the frustration this caused our family were completely unnecessary.
We left not because of costs, schedules, or competition requirements. We left because of the incompetence, lack of communication, and complete refusal to take accountability.
I would not recommend this gym to any parent.