Very bad customer service. They never call back when you call them! What is the reason to have…read morephone number for contact? please don't setup auto payment .. once they charge they wont refund the money back.. your only option is continue lessons for that season.

Fort aquatics and fort gymnastics are housed in the same building. The gymnastics side has open gym…read moretwice a week for 2h which is a great option for kids to get out and have open play. They charge hourly (recent increase to $7/h) so you can choose your time spent. They have a full size shallow foam pit, tumble track, slides, mats, bars, and a few other fun things. It is probably best for kids under age five as the space is smaller and the gear is right sized for those preschool age kids. They could improve the cleanliness of the gym as there are big dust bunnies found occasionally. Overall I don't mind spending an hour or so here on a rainy day to get kids energy out.

Blacktip is a great swim school. My son was frustrated with freestyle and was discouraged by not…read moreadvancing in another swim school last summer. With a few lessons with Brian, he got over with his frustration with free style and moved to the swim team level. Bryan is very skilled in his teaching. We highly recommend this place and hope more kids will join the swim team.

​Update: We had an great experience with Blacktip Swim School! Over the course of about six months,…read moremy son went from a beginner to a confident swimmer, ultimately earning his way up to Level 3. ​Both Albert and Baylee are incredibly professional, highly skilled, and fantastic coaches. I also recently had the opportunity to have a great heart-to-heart with Albert. We talked about customer service, our respective passions, and found a wonderful mutual understanding of both of our perspectives--which I deeply appreciated. ​While this is my son's last class for now, we are incredibly grateful for the foundation they've built for him. Highly recommended! Old review: I am incredibly disappointed with our recent evaluation experience at Blacktip Swim School in Plano. Up until this point, we hadn't had any major issues, but the lack of communication and disregard for a parent's explicit request has left a very bitter taste in my mouth. ​We learned back in Level 1 that my son needs a specific environment to succeed. When he was tested by a female coach initially, he didn't take it seriously at all and had to be retested. When Coach Albert stepped in to perform that retest, it was night and day. My son simply responds better to a male coach when it comes to the pressure of testing and evaluations--I know how my child operates. ​Because of this, I went out of my way to ensure we wouldn't have a repeat of that situation. I explicitly told Coach Albert that I wanted him to do the evaluation, and I also specifically told Coach Megan the exact same thing. ​Despite confirming this, the evaluation was performed by Coach Baylee. ​To make matters worse, Coach Albert was visibly available on-site during the exact time my son was being evaluated. When I brought my dissatisfaction and disappointment directly to Coach Baylee, explaining that I had specifically requested Coach Albert, her response was simply, "I can do evals too." While I have no doubt she is qualified, that completely misses the point. It was not what I requested, and it completely ignored my child's specific learning needs. ​Unsurprisingly, without the right coaching dynamic for the test, my son did not pass. I've attached a screenshot of his scores from a little over two weeks ago for reference; it shows he was already just about there, and he even attended three additional practices after that progress report was posted. He was ready. ​When he failed due to the environment, I was initially told he would just have to retest in two weeks. I brought my frustration directly to Coach Albert afterward. Essentially, the attitude from the school was that I was out of luck because they had "other classes today," and they admitted absolutely no fault for the mix-up. ​Coach Albert offered a small solution: he told me we could come in 5 minutes early next week so he can personally perform the evaluation. ​The entire reason I advocated for my son and requested Coach Albert was to avoid this exact outcome. It is incredibly frustrating to watch your requests get completely ignored, especially when the coach you asked for is standing right there. I am giving them the chance next week to make this right, but Blacktip Swim School needs to do a much better job of listening to parents, taking accountability for their mistakes, and honoring requests that directly impact a child's success.

I was floored how fast they improved my son's swim strokes. We though he could swim good and it's a…read morenight and day difference from day 1 to day 5. Thank you Ethan

From the owner: Summer Swim lessons ​At Waterview Swim School, we stand by our commitment to water safety and skill…read moredevelopment with our Learn to Swim Guarantee. This guarantee is specifically designed for our private lessons, ensuring that each student receives individualized attention and makes rapid progress. ​ Key Features of Our Learn to Swim Guarantee: Private Lessons for Ages 5 and Up: Our program offers 12 private lessons tailored for individuals aged five and older, providing focused instruction to meet each student's unique needs. ​ Accelerated Learning: With personalized attention, students often achieve swimming proficiency in just a matter of weeks, a pace that is typically faster than traditional group lessons. ​ Flexible Scheduling: We recommend scheduling three lessons per week to maintain consistency and reinforce skill development, accommodating busy family schedules. ​ Safety Emphasis: Our curriculum prioritizes essential water survival skills, such as breath control, buoyancy, and reaching the poolside, significantly reducing the risk of drowning. ​ By choosing Waterview Swim School, you're investing in a program that guarantees your child's ability to swim confidently and safely. Our professional instructors are dedicated to providing a positive and enjoyable learning experience, ensuring that every student becomes a competent swimmer. ​

The staff and teachers are nice and friendly. The establishment is clean. But there were three…read morethings that I didn't care for- Firstly, scheduling can be quite hit or miss. I often had to leave a message or email, which made communication delayed and sometimes frustrating. Secondly, I recorded portions of each lesson. And honestly- the last lesson (after two months of lessons) was exactly the same as the first. I had to ask for the teacher to challenge my daughter and to show her how to kick her legs, not just say "kick, kick, kick... good," when she didn't kick! I wish they had a progress card with set goals. They had "scripts" for each week... but there was zero progress. Thirdly, the commitment to an entire semester was our breaking point. You can do month to month, but it costs more. So it wasn't a bad experience... but it wasn't great. And for the tuition... I'd really like to see the teacher encouraging progress- not stay comfortable with stagnation.

Went to a birthday party here for my daughter. It was super cute. They did a really good job. They…read morehave rules if your child can not swim from one side of the pool to the other then they will provide a life jacket. They also have toys and floats. No need to get in pool if your child can't swim and is over a certain age. The life guards really do their job.

This is impressive! Pool with water park, nice multipurpose facility, ample parking, trails, and…read morewas perfect for a triathlon event! This is great for all no matter if you are on wheels, cane, foot, or being carried! Excellent job Plano!

I love Oak Point! The pool is really nice, though it gets hopping on weekends and weekends. Expect…read moreto share a lane most times. The showers near the pool area also don't get the warmest. These are overall minor issues. The weight area is well stocked for a gym of that size. The memberships are super affordable. I like that your membership gets you into all the Plano rec centers. Discounts for Plano residents or those who work in Plano. They have a rock climbing area, indoor track, pool, table tennis, events, classes, and more. I also appreciate that the radio they play here has family friendly music unlike some gyms I've visited. This area also connects to a jogging/ biking trail going to Oak Point/ Bob Woodruff. It's a great launching point for an active adventure!

I LOVE MY COACHES THEY ARE AWESOME AND SO KIND! They help me with stuff I am struggling with and…read morethey are extremely helpful to me and other students. I'm in gold and frankly, I love it! I was at ASI but they didn't teach me anything but here I actually learn stuff and yeah I just think its an awesome place and I highly recommend it to anyone who needs a place that focuses on stuff you need to learn rather then stuff you already know.

Even after all this time, my son who is a teenager now, remembers this event. At the time he…read morecouldn't explain very well what happened as he had a language disorder. Now he can explain exactly what happened. Ms. Sharla was furious that he and another boy were playing when they were supposed to be quiet. She picked him up, shoved him forward with great force against some cabinets, catching his back on the counter top above the cabinets. At the time and to this day, I can't believe the deceit. At first she said nothing happened. Then she said she assisted him to time out. Then she said he fell off a table. I still have the pictures of the bruise on his back. It was a heartbreaking event. From reading other reviews, it doesn't sound like much has changed.