I rarely write reviews and when I write a good one, I'm doing it only for excellent service and to…read moreshare my experience with others looking for the same service. Last winter a rock hit and cracked the windshield of my brand new Volkswagen. The crack was initially small and I contacted several auto glass companies to fix it and nobody wanted to even try to fix the crack because most likely replacing the windshield yields a better return for the companies than fixing it... I was very reluctant of replacing my new car's windshield due to the horror stories I read online with improper seals and poor glass. I tried to fix it myself with a DIY kit from Amazon and my fix lasted about half a year after which the crack expanded to the point it was unsafe to drive. I called about 10 or 15 other glass companies in the area and compiled a list of quotes and glass types they are using and checked their online reviews. Most of them were either using Chinese glass, had unreasonable high prices for better glass or had mixed or poor reviews. I also called the VW dealership for a quote, which came back huge for OEM glass. The dealership also acknowledged that they are not doing any glass work and are using Preferred Auto Glass for this. I gave Preferred Auto Glass a call to ask about the price and the type of glass they are using. Phil assured me they were not using Chinese glass and that I will get a Pilkington replacement and quoted me a very good price for this glass and installation, lower than all the others I called before. So I made an appointment and Phil came to my place during the promised time window. Everything happened in the parking lot and took less than an hour. Phil was very thorough, making sure the original seals were completely removed, the car body cleaned properly and primed to avoid rust and even cleaning everything after the job was done. During the job, he explained me every step he did and what is he doing to avoid problems later. He even left me a full spray can of glass cleaner! The new windshield looks great and is a perfect fit, you cannot tell the difference that it is not the factory one, other than the Pilkington marking instead of VW. I also checked the DOT code and it was made in Ohio, USA. Phil also told me during the job that Pilkington makes most of the OEM glass for Volkswagens, and some of them even have the VW markings on the seals. Preferred Auto Glass also has a lifetime warranty on the job for leakage or glass defects. So I am completely satisfied with the service I received and I would highly recommend them to anybody looking for auto glass.

Once communication was FINALLY established, we were on a roll and the process was quick and…read moreefficient. In their defense, I did try to contact them a week before Thanksgiving so perhaps they were swamped but because of my anxiety over my impending repair deadline, I needed a quicker response time. They were wayyy more expensive than other highly advertised windshield repair companies buttt the restriction of my lease agreement forced my hand to use Preferred Auto Glass. Nevertheless, I would ABSOLUTELY recommend them because of their integrity, quality of their materials and installation time. Apologizing to you in advance if you find yourself needing their services but do yourself a huge favor and allow Christina to work her magic and assist you in the most professional way she does.

Contacted through Yelp! and they had to confirm the part was available, but offered a great price…read moreif they could get the part. And they did! We worked out when they could come (to my house) and Edwin arrived promptly with easy text communications by phone. He had the job done quickly, and did it PROFESSIONALLY! Easy to work with, they cleaned up everything, and taken care of easily. It was a few bucks more, but I was very pleased with the service requested & performed. Edwin is fantastic! Would definitely use again & highly recommended!

Easy to set up. Reasonable price. Came to me and had great customer service…read more Would definitely use Apex again if I have a windshield crack.

This auto glass shop repair is a hidden gem. I called the morning of and was accommodated with an…read moreafternoon appointment. The repair was done swiftly and my windshield looks amazing. Delante was a gentleman, pleasant and has great customer service. I highly recommend this company for all auto windshield replacements.

I was very please with the service I received from this company. Delante replaced my windshield and…read morewas very polite and professional. I would definitely be returning and I will refer others to the business. Thanks again.

Terrible Terrible Terrible. Don't waste your time. If you are unhappy with their terrible work-…read morethey will ghost you if you try to get it resolved with them.

First time, I tried calling them and their mailbox was full. A couple days later I used their quote…read moreestimate on their site, and called again. The second time I received a call back and got to texting. I texted the next day asking if they were available, and decided to drive to the Merrifield location. Due to CoVid they were closed on Saturday, even though it stated they were open. The lack of proper communication was quite annoying and I decided to go elsewhere for my windshield replacement. Update: his response, some very choice words

Reggie did a wonderful job! He is responsive, efficient, clearly explained what he was doing, and…read moreanswered all of my questions. The price quoted was lower than the competition. I highly recommend this company, if you need to have your windshield repaired or replaced.

Reggie was great. He responded quickly to my outreach and repaired my window soon after. He was…read moreprompt, communicative, polite and professional. He finished the job quickly. He even waxed my dashboard. I've never seen it look so good. He came to my apartment complex. No mess. No fuss. When he was done he texted me and I came out and paid him. I would highly recommend Reggie. If my ever needs to be replaced (fingers crossed not!), I would definitely call Reggie. Also, I received quotes and his was the least expensive.

I had to have my windshield replaced due to crack that kept spreading. The replacement was done…read morequickly and done well. I appreciate that Gary was easy to work with and answered all my questions. I would recommend DMV Auto Glass to anyone who needs a windshield replacement.

Their price was 1/4 the dealer's estimate. They were quick with an estimate and replaced the…read morewindshield 2 days after my first call. They were good to talk with, and I watched every step in the process. They were careful, precise and did excellent work.

I set up an appointment to get my windshield replaced on October 1st to get my windshield replaced…read moreand confirmed it via text. I made sure to be home at the scheduled time. NOVA Auto Glass was a no-show, texting--at the time of the appointment--to ask about rescheduling. Hours later, after a couple of texts asking for a status update, I got an apology and invitation to reschedule, so we rescheduled for the next day and, again, confirmed a time via text. NOVA Auto Glass AGAIN no-showed, didn't respond to my text messages asking for an update, and I haven't heard anything since. I wasted parts of two days waiting for work that never got done.

Not only did Marcus install the wrong windshield for my car. It leaked. And when I asked him to fix…read moreit he acted like he would and then stopped responding. I had to take it to a real windshield repair shop where they confirmed he Used the wrong windshield. He used no primer. And there were huge 6" gaps in the sealant. This guy needs to be sued. He ruined my car. And took my money. DO NOT USE MARCUS

The worst place ever bad customer bad experience my truck smells like shit after they wash it the…read moreprice was crazy expensive $350 for a bad job

I was out of town for work on a Saturday when my roommate messaged me to say that my car had been…read morevandalized and the passenger window was broken. Heart in stomach. I didn't get a chance to call anyone until dinner time since I was at a conference. I called and Manny answered on a Saturday evening. He got my information, informed me about inventory and said he would follow up. I told him I'd be traveling the next day, but he told me to still call if I hadn't heard from him. I called on my layover that Sunday morning and Manny answered and said he was getting an updated from the warehouse that had my glass and would text me with the timeframe for the repair that following Monday. The tech made it to my place that following Monday morning during the one hour timeframe that Manny provided, replaced the glass, cleaned the broken glass and was done in about 40-50 minutes. I've never had to get this done before so I can't compare, but I was super impressed by the affordability, speed, availability, and Manny's general helpful attitude! This is the level of customer service I expect and I hope I don't have to use them again, but would in a heartbeat.