Called at 11 am for a 1 pm pick up to go to a drs office for a follow up on eye surgery, Got an…read moreautomatic call that they were out front and no one was there, I called dispatch and they told me they would have the cab call me, nothing. Idk how these other people are giving this place 5 stars when this happened 4 out of the 7 times I used this service. And Forget about getting picked up anywhere between 2 30pm and 4pm cause they are all contracted out to pick up school kids. Horrible service

Driver was prompt, knew the route to my destination and delivered. Car was clean but could have…read moreused a little work.

Best taxi service around. They are always on time, helpful with luggage and baby gear! The only…read moreservice I use!!

Hesham was so easy to work with to book our pickup to O'Hare. Willie, our driver was on time, very…read morekind and a pleasure to drive with!

I spoke with Sal and explained that we needed pickup from Chicago to O'Hare with 2 car seats. He…read moresaid he could do it and arrange pickup and we would still have plenty of space for luggage and a stroller. Driver showed up in a minivan with the car seats. Smooth and safe drive despite all the construction on the Kennedy and we arrived on time. Driver helped unload and made sure we had everything. They took CC through their phone app with a tap and I got an emailed receipt. I also booked them coming back and told them we needed the same setup. Sal was responsive and made sure the driver was there. Our flight was delayed but the driver was still there. Same charge and great driver with the car seats strapped in by the fire department. They were rock solid.

Beware of sneaky pricing. I needed a ride back from a doctor's appointment. For the ride there I…read moreused Uber and paid just over $8. I decided to call American Taxi for the ride back. Taxi rate calculators estimated $7-$9 for the ride, so I expected similar cost. We the called back to confirm a car on the way, they took payment. To my surprise it was $36. A second surprise came when the car picking me up was an Uber. So apparently, they used my $36 to book me an $8 Uber ride. The Uber driver was also surprised.

The dispatcher told us the wait would be roughly around 20 minutes…read more the first cab came and left the patient here. didn't even provide a reasoning. we call back to order another taxi and was told we were on the priority list. it has been over an hour since we have called and still no taxi. the person we ordered the taxi is an elderly gentleman. who has now been discharged 2 hours ago. this is ridiculous. horrible experience.

Always on time for pick up at home and at the airport!…read more Very friendly, and dependable!

Called and asked for a price and eta for the taxi. Was told 20-25 minutes. Called back 3 times to…read moreverify it was coming because it was not there in 20 minutes...1st call- was told, dropping off a fare and will.be there in 10 minutes. 2nd call- was told, it's 5 minutes away. In total we waited over an hour for the taxi that was 20 minutes away.

Company never came on this day because of gang targeting and Bernard haggler akadj pound for pound…read moretold them not to and I'm stranded now bc my Lyft debit don't work mysteriously and each cab company has denied me that I reached out to

This was my third time using Americar Shuttle and I was once again pleased with the reservation…read moreprocess, professionalism and flexibility with reservations details. My driver was friendly, on time and arrived with a clean car. My only con would be the lack of refreshments. I am not sure if this is guaranteed within their service but the last few times I booked the driver had bottle waters available. I just expected this amenity to be consistent considering gratuity is included within the pricing. Overall the service was great but I believe this company may outsource their drivers so I may use another company that has a standard when it comes to vehicle model etc.

Got no showed. Main company number doesn't work. Driver's goes straight to voicemail. No reply on…read moreemail sent.

I put out a "project" seeking to get a ride to Chicago from Sandwich Illinois just a few days in…read moreadvance. These guys reached out to me right away and answered all my questions regarding availability and price in advance. There were no hidden fees, and if anything they went far out of their way to make sure I knew everything and there were no surprises. Honest, up-front, proactive communication earns you 5 stars, in my book.

Great experience. Jeff was wonderful. He was on-time for…read moreour pickup at home and our return trip from the airport. The instant messages were greatly appreciated. Will definitely use his services again.