We had an amazing experience with Jessica , Michelle, Tony and Varon! They answered all our…read morequestions and concerns and made us feel amazing with our decision with South Bay Storage. The facility looks really clean and very secure. They have amazing deals and very good prices! You guys all deserve a raise :)

Rental unit storage at South Bay Storage Center…read more Family owned Business Pros- rental fees DO NOT increase yearly- your initial contract terms is your rental monthly price. I moved to this storage from another company due to rental fees increasing quarterly. Southbay storage is CLEAN, has elevators, and carts to use. I used the service for a few years without any incident and would use them again. My valuables were safe and protected. If your in need of a storage with reliable pricing and a safe place to store your valuables give them a call

We rented two units here to store a truck and a specialized trailer used for wildfire response. We…read morechose this facility because it was marketed as secure. At some point over the last couple of months, someone was able to access the property and steal our truck and trailer, undetected. Both were eventually recovered by police, but the trailer was completely ransacked. Everything of value was taken, including the generator. The equipment they couldn't remove was destroyed in the process. What's just as concerning is what happened after. When we asked for access to the security footage, we were told we would need a court order to see it. No cooperation, no urgency, not even a "I'm sorry this happened to you". Just a wall of defensiveness. They keep calling to cancel our spaces. They just want us gone so they can pretend they don't have a serious problem at the core of their business. It's not secure! While filing the police report, the officer told us this storage facility is notorious for theft. If you're storing anything you actually care about, I would seriously think twice.

First they increased my rate by close to 40% after 3 months of being a customer. From $232 to $301…read more Then they sent an email stating that they never received my insurance paperwork and would be assessing another fee even after i proved the insurance paperwork and they sent me a confirmation email. Buyer beware.

Anjanette was so sweet and helpful. I truly enjoyed her professionalism and detail. I also met…read moreOscar at the other location and he was awesome.

I came to rent a unit and the young lady Esmeralda was very…read morehelpful. She took time to explain the whole process, very kind. Thank you

Friendly staff. Clean facilities…read more Everything is newly built and in excellent working condition. Security is very good

This storage place is the worst they advertise low storage rates to lure you in. They gave me half…read moreoff my first month and then my rent went to regular price fine yes I agree to that sounds good. A few months later I get on disability due to a slip and fall. Me being a good customer trying to hold my end of the deal up. I send my boyfriend over there to make a payment for me because I had not received my disability check. He does so next month comes and he comes to my house and says hey your storage place charged me $257. I said what no way why you paid it last month right? Yes I did. He says well what did they charge you $129 ok let me call and see what the problem is I call over there. Low and behold the woman was extremely rude yelling in my ear, sir. You gotta put your pin code in. I said go ahead and finish up that customer. I'll call back. She says no no I'm done helping him she continue to scream to him from the telephone in my ear and then when I says OK are you sure you don't want me to call back no ma'am give me your unit number. I said I don't have my unit number. I don't even know what it is to be honest with you. I just put my stuff in there and I don't even go there often. OK give me your name. Can you break it down to me and let me know why the storage unit went from 129 to 257 and how come nobody called me and let me know. And why did you go ahead and charge his card again that was really embarrassing for me. I just asked him to do it that one time until my check came, and then they were taking it out again without even asking I was so embarrassed and then to be doubled in price. I freaked out. I said oh shit what the hell why would it go up that much? She said ma'am we sent you an email stating the prices were gonna be raised I said the prices we're gonna be raised and doubled and I said I don't have access to my email man can you send me something along the lines of a text or in the mail? Oh no, that will cost three dollars extra. Well You don't have a problem sending me it if I am a little late. If the payment does not come out of my account that same day, they text you three or four times that day and the next day no five day grace period. No nothing they bug you till they get the damn payment, that's why I sent him the first time their money hungry they bug you on the day. Your payment is due if your payment does not come out of your account automatically and then they double your rent with just a freaking email and then the lady says oh no no no I'm not gonna listen to this and then hangs up on me girl I just listen to you yelling in my ear for two minutes to another customer that's not professional. I offered to hang up and call back so you could finish helping the man and then you wanna get on me cause I'm freaking out saying oh shit what the hell you tell me somebody on disability how they can just have their whole life in a storage unit and then just get an email saying that your rents getting doubled. How in the heck am I supposed to go over there? Get my stuff out with a broken back and now move it to a new place. I can't afford to pay movers to do that for me now I am stuck paying this payment I will never ever ever ever ever ever. Use them again. Refer anybody to them or go back to them again it is the worst experience I have ever had in my life.

I can't say enough good things about Jacqueline! She went above & beyond to help me, & her support…read morewas absolutely invaluable!! I felt so heard & taken care of, & she truly deserves all the praise. Five stars for sure!! Thank you Jacqueline for everything!!

I came back to say I finally was compensated for the loss of my Electric Scooter and I'm glad that…read moreI was. If you're going to use this particular Storage, make sure you get Insurance even if you don't feel that you need it. It's best to be safe than sorry.

dana and steven are always pleasant to speak with. when i tell you they go above and beyond for…read morecustomers believe it. if they can help they will and trust me the have definitely been a blessing with providing me with unmatched customer service! they are amazing!

Great storage place!! Signing up was super easy & I never had any issues with my stuff being…read moredamaged or issues with my storage neighbors. Every time I called the office, Steven, was very nice and helpful. Unfortunately it just got a little expensive for me with my other bills that I have but i definitely recommend this storage.

Holy cow what a first time experience. Showed up on a Saturday morning at 10:13a for my 10a…read moreappointment (which I organized via email) and no one was there. Online says they open 10, the door said they open at 8a, and the number online vs on the door were different. The neon sign said open but no one came to the door or answered the phone and there were 4 cars waiting. Further, there was glass in the parking lot and WORST OF ALL was watching one disgruntled person FORCE THE AUTO SLIDING DOORS OPEN! What?! Aren't they supposed to be locked and this place secure? How could someone slide them open with ease?! How would or could I as a prospective customer ever want to store my stuff here?! No thanks. Unreliable. Untrustworthy. Poor business practices.

Very bad experience. They have these weird rules. And times of operation. Bad customer service will…read morenot recommend to no one.

The online process was good until the last 2 sections would not allow me to fill them in…read more.. therefore I could not complete. I drove to the Secure Space in Signal Hill (California St) where I have been a client renting different sized units. Jordan who helps me is excellent in every way-- professional, personable, informative great communicator and an asset to Secure Space. He was able to take care of what the online did not. I appreciate having him as a contact and liaison for the company.

We are commending Will at Secure Space Self Storage for his outstanding customer service and…read moreknowledge of your products and process to seamlessly take us from choosing a storage space to completing the application and signing the contract. Will's customer service skills are the best, and his calm and confident demeanor gives us confidence in the products and services you offer. We look forward to our time using your storage facility solely on Will's ability to help us through the decision process and belief that you are the right choice for our needs. We are not sure what his position is but based on my years as a professional and leader, Will should be a manager or regional representative. Sincerely, Roger and Jenny

This RV Park is a joke and a junkyard. RV's are so close together you can literally pass the…read moreketchup (or a pipe) from one RV to another. It's a noisy filthy parking lot. Way overpriced, no parking for your car, lots of drugs, so if you're into crystal, this is the place for you.

This place is amazing friendly people nice clean place. It even has laundry room with vending…read moremachines. And the manager Xacil is great she works with you and is very friendly!!!!

Great service! The friendly lady at the front desk goes the extra mile to make sure you get the…read morebest space and the best deal. The units are spacious and easily accessible.

This storage facility is by far the best around. Monica at the front desk is super helpful with all…read moremy storage needs. She goes above and beyond for her customers. I absolutely recommend InStorage for its cleanliness, friendly staff, and the all around value for your money. The price is usually cheaper than surrounding facilities.