This USPS is always CRAZY and for some reason very unorganized. The labels are confusing and nobody seems to tell you what tape you need to use or if the label you just printed is the right one for your package. The staff was inattentive and unwilling to help. Thankfully I only had to go once during the year I lived in Queens. SO... If you have to go, get there early in the morning and make sure you have the right tape and label if shipping a package. read more

Past 2 days waiting for a package in my apartment building. Both days I buzzed the carrier in downstairs, and he literally doesn't come upstairs to deliver the package. He just goes straight to the mailbox and puts a note in "sorry we missed you" and leaves. I was standing in my hallway with the door open waiting for him and he didn't even ride the elevator up. The second time for the redelivery i left him a note via USPS.com saying come upstairs I'm here, I'm the one who buzzed you in and same thing happened. Then I call the post office, get someone, and they say "oh call back tomorrow we are closed now" But yet they picked up the phone. read more

I would warn anyone who thinks to come here to apply for their passport. They are an inefficient office and the line for passports was terribly long. There are two lines, one for the regular post office and one for passports. There is NOTHING that indicates this. If you are lucky, someone will be outside and can answer you if you ask them. They do not announce this to new customers walking in. The person accepting passports has a strict 1 hour lunch that they must go on. The reasoning is "union" and that they must go on time so that they can return on time. I might be nit-picking here but if she does two minutes before 12 and doesn't accept my application, then she should arrive two minutes before 1, rather than 8 minutes after. Those 8 minutes could have been used to accept my application. That's a minor issue - what I had most issue with was how this lunch time was implemented by the woman in charge. Instead of issuing out numbers perhaps 10-15 mins ahead of the lunchtime, she handed it out exactly at noon. Is it not enough that we have been standing here for an hour that she cannot relieve us of out of our misery for an extra 15 mins outside? This, I consider POOR management. On the flip side, since I was standing there for well over an hour, I noticed their lines for the regular post office moved pretty quickly and the man helping out customers outside seemed helpful, if not slightly disgruntled. Note: They do not do passports on the first day of the month. read more

After having a great postman for many years named Chris L. I was fortunate to find a new postal delivery man named Timothy who was extremely deligent in his job only to find out he was removed from my route on 57th Street .My question is why? Timothy should be restored immediately because now noone is getting their mail .Is this how the postal service rewards a great worker by removing and transferring them. I will contact friends in the federal government to have him restored. read more

Truly pathetic! This is the worst P.O. I've ever had the displeasure of dealing with. They don't answer phones (and I'm disabled), and when you go to this SH!TH@LE the staff is rude as hell. Redelivery ALWAYS manages to get screwed up somehow, and again, when you try to get it in person (rude staff &) they can't seem to find your packages... Sometimes these morons leave packages unattended in obvious "Take-Me-I'm-Yours" locations (that is when they do deliver; although improperly). The worst of the worst of the worst! I can't think of any other way of describing what a truly horrible experience it is to deal with USPS. They need to ban their own TV commercials because they're all just a BUNCH OF LIES! I wish Amazon (and everyone else) would discontinue using this misguided, under-achieving shipping and mail center! Damned sure I won't be using USPS if I can help it to ship or receive!!!!!! "USPS = Undeniably Sh!tty Postal Services" read more

Most post offices are awful places where negativity just emanates from the disgruntled workers. This PO is no exception. What is really awful is the package delivery service. Or rather, non-delivery "service". I can't count how many packages I (and my BF) have had to go get at the PO because the postmaster either doesn't even attempt to deliver the expected package, but still finds his/her way to leaving a notice in my mailbox, or doesn't ring my buzzer at all. Or simply doesn't leave a notice, and I've had to call after a package I was expecting to see where it was. On a few occasions, I've found a pile of packages dumped near the mailboxes in my building. Unfortunately, many online merchants have decided to throw failing USPS a bone and hand over their packages to them for delivery. So I have made it one of my missions to complain to every single one and let them know that USPS is shit and they shouldn't use them if they plan to keep deliveries going and keep customers happy. The latest is Amazon, which is a huge disappointment as they were always so convenient and sent via UPS. Our UPS guy is so friendly and on point - what a contrast. When I have gotten packages, the man who delivers is so gloomy. Never a smile from him. Sir, your crap job is not my fault. This applies also to some of your equally as miserable colleagues. read more

Worst Post office branch of them all. We lost a package and no one seems interested in finding out what happened to the package. An iPhone that was supposed to be a gift for my mother. 4 weeks has passed and still no word. Did the postman stole it? I hope not since it's a disgrace and a federal offense. I hope they replace everyone working in that branch. read more

Hi five to all my peps working in Woodside Postal Passport office for job well done!! Not too many people know this branch has the speediest passport agents in Queens. Next time you got turned down by the flushing office because you can't make it to Flushing by 9:45am or 3 hours waiting for an undertrained agent.. then jump on your 7 train and stopped by this little secret hideout in Queens. read more

Extremely understaffed. Came here on a Wednesday around one and still the line was very long. I understand that the customers can be clueless in what they need to do, probably usps really needs to improve on their graphics and directions. Try to avoid this postoffice or just usps in general. read more

Great Post Office!!!! Very helpful, professional and accommodating. There is always someone standing by the door that will answer any of your questions or help you with the self checkout machine. The manager, FRANK, was super helpful and nice. He was just great to work with, after I came back from a nightmare at the Broadway post office. Thank you Frank for all of your help!!! read more

Horrible, terrible, sux... this usps is the worst one that I been to. Their system is ridiculously SLOW. I normally avoid going to post office because almost every single time, i have bad experience with them. This time, i got no choice because I needed to pick up a package from here, so I purposely went in early so i can avoid the long wait, there're only 2 ppl front of me, but still it wasted me 45 minutes in this location. They should separate the mailing windows and pick up windows. There are 2 staffs working and both of them helped customers for picking up package. But when is my turn, they cannot locate my package, it took them another 30 minutes to find it. I just cannot believe with all the great technology nowadays, they still so slow and they are not taking advantage of it. One star is only for the staffs, they are very nice and polite. But still they need to make some changes on the system, because after im done (45 minutes later) there are like another 15 ppl on line waiting. People are complaining and they are out of patients. I really hope next time when i return i can see some improvement. read more

More than a year later and I'm still pissed off. The people who run this place are really f*cking useless. Even after they fired the piece of trash throwing out our mail they're STILL not bringing my sh!t on time. There's no reason it takes FOUR DAYS to get a god damn letter from Albany. HIRE SOME MORE FUCKING PEOPLE! read more

US Post Office - This is the type of person they trust with your sensitive information. - Post Offices Near Me - Woodside, New York

Worst post office in the US, do not go. They mess up your package, disorganization. read more

The passport window says 10-3 no appointment but there were four families with kids turned down at 2:30pm saying they are done for the day. Very unprofessional of these people....they do what ever they want and start yelling out at customers with baby. read more

Go as early as you can, or you'll wait in line for a while. The mail carriers are great tho! I love my mailman! Bad service at the post office, plus great mailman evens it out the 3 stars. read more

I think they read my review from 2015 and improved their services. As of 2020 and in the middle of a pandemic, this post office was reliable and dependable. Thank you for continuing to serve through the pandemic and beyond! read more

Absolute worst service here. Avoid if you can. I had to go there to pick up a package at 8.30AM so that I could then run to work. There was a whole crowd of people also waiting for the same thing. The clerks at the desk were not going to help us, we were all told just to stand in the post office and someone would come to distribute packages. Nobody came. We asked the manager for help and he basically ignored us. I want my stuff so I can get to work. We are all just waiting forever. After waiting until after 9.15AM, someone came and handed out a few packages so maybe 2 people got what they came for. every time the door opened, I could see they had piles of mail and boxes all disorganized. This post office is terrible. Nobody cares and nobody wants to help you. Absolute worst post office I have ever been to. read more

Worst post office ever dealt with. These people don't work. They don't make attempt to deliver them just lie that nobody is home.

I used to not think this post office was so bad. The staff have to deal with a lot of different ethnicities and languages and in my experience have been patient with customers who simply don't understand the system or the English language very well. Then I began to sell on eBay. I can't leave packages on my doorstep for pickup because someone walking by will definitely jack it or the one time I tried, the driver never showed. So I print the slips and bring the boxes myself, usually putting them in the drop off box so I can avoid the incredibly long line. This past Thursday, I brought three boxes; one fit in the drop-off, the other two didn't. Fortunately, there wasn't a line (on December 17th around 2:00?! Crazy.) so I brought the other two boxes to the window. I told the clerk they were eBay and already paid for and he asked if I wanted a receipt (why would I get a receipt if I already paid online)? I said no thank you and left, feeling better since it seems the packages, even though I always send priority, seem to reach their destination faster if given to an agent. It's been three days now and two of the packages are on their way with their tracking info available; one is not. I don't think I should worry about strangers walking by stealing my boxes, I think I need to worry about the people working there, especially after reading all of these messages. The item was a pair of $700 boots. Fortunately, eBay said if they do have to provide my customer with a refund, they won't take it from my account but go after the post office for it. I referred the eBay agent to this Yelp page to show how unreliable and shifty the place is. And forget trying to get anyone on the phone. Don't even waste your time. And in spite of the many complaints received by USPS about this office, they don't do anything about it. The only reason I use them is because they are only a half of a mile's walk and the boxes are free. I used to think the Canal St post office was bad about losing things; this place is the worst! (This recent incident isn't the first bad experience, just the one to make me angry enough to write a review. They've "lost" my packages several times and I usually end up just eating it since I didn't realize eBay would go after them for the funds). UPDATE: I went to the post office. I was essentially told that if you drop your item in the drop box or the agent doesn't scan your pre-paid package right in front of you, you're SOL, which means they're stealing people's packages. I am preparing to file a complaint with the police. The supervisor was incredibly rude, the "gentleman" at window 4 pretended he didn't remember me even though we had a conversation and I was the only person in the office at the time. The supervisor told me to leave and refused to help in any way. She didn't even bother to go look for the package because she either stole it herself or looks the other way when a clerk does. This place should be investigated. I've dropped off many packages in the drop off box and if they don't fit in the window, an agent takes them, and no one has ever scanned asked if I'd like the item scanned in front of me. I assume when I drop two packages off with no one else in line that the items would be scanned immediately; one shows it wasn't scanned until 10:30 PM and the other wasn't scanned at all. They are stealing packages. They are thieves. DO NOT BRING YOUR PACKAGES HERE TO BE SHIPPED. read more

This is the post office that will lose all your mail every time you hold mail or forward mail to another address. They also never pick up the phone. Some workers here also give you an attitude. I am sorry if this is your local post office. read more

Their delivery service is horrible. This is my second time not getting my package even if I was home all the time! They don't ring a doorbell or make a phone call. They just put a note in a mailbox so I have to pick it up at the post office by myself. It almost seems like they write the note first before they start mailing. I really had to get the package today but now I need to go there in person tomorrow and carry the huge box all the way back home. I would ask for a re-delivery service, but I just don't trust this post office, and by reading other reviews about this place, I 'm quite sure their re-delivery service is also shitty. So annoying. read more

Terrible. Poor customer service. Bad attitudes. Good luck if they're holding your package hostage.

This usps has the worst customer service ever!!! They have lost my packages 3 times.. They claim they delivered and make me file a claim "for what" .. At the end they repeat what the tracking # says.. Item delivered!! Cant help you... Or they never ring the bell or leave a note.. Only reason i know i have a package in the areA is because of the tracking number the sender provides! There is like 4 managers that are good for nothing! read more

I may be spoiled by my usual, spacious post office (Cooper Station). Woodside branch seems a bit cramped, especially with the long Saturday line and with only two service windows open. Though understaffed, the service workers are efficient and courteous. read more

Not bad at all. I'm not too sure why people shard all over the post offices in my neighborhood which includes the one on 37th Ave, and the other one on Broadway near Elmhurst Hospital. Comparing these three Post Offices to the one in Forest Hills, these offices operate much more efficiently in my opinion. There's far less chatter, and just strictly business. The residents in Forest Hills, they really have the tendency to strike up the most long lasting conversations with the postal workers. It's like, finish your transaction and please leave! But nah, those folks, they love to ask a million questions and talk about things with the postal workers that have nothing to do with their transaction. This is why I highly prefer coming to these Post Offices instead. It's straight to business, no mumbo jumbo. I came into pickup a certified mail that was not re-delivered to my home and also for a money order. With a line with about 7 people, I was in and out of there under 15 minutes. If this was Forest Hills, 30 minutes minimum. read more

This post office is an embarrassment. They don't even try to deliver packages. They just leave the slip and ignore requests for redelivery. Don't get me started on what it's like when you then have to pick your package up. Chaos. read more

This has been my post office since I was born. I've never had an issue with anyone here. Yes once in a while you get an employee that might be having a difficult day but who doesn't. That's no reason to give them a bad review. I'm sure the ones that rant about it are probably unhappy with themselves and just love to be confrontational with everyone that provides a service because it makes them feel superior. I just went this morning and as usual I had excellent service.... if you are not happy with the post office well too bad, go pay more money and use other services. read more

I went to open the P.O. Box. There's a black girl in the mailbox counter and she was very rude and she was like a deaf. I don't understand how can a hiring manager hire someone dumb like her. Definitely, my mood got off seeing and talking to her. The manager should check how she's working and fire her. Definitely, don't want to deal with her again. Very, very bad staff with bad customer service attitude. read more

These reviews are no joke. The people who work here don't even have the forethought to tell people what each line is for. No signs. Nothing. A woman and her daughter were in line on front of me for an hour for the same thing, only to be told they were in the wrong line and had to go to the back of another line. The employees have 0 sense of urgency and they clearly lack any kinds of communication skills. It took ten minutes for the attendant to find one package. How about calling for some back-up? read more

Awful post office. There is always a line. The staff is not friendly or helpful. I waited close to an hour and they lost my package.

Just got my package, it was open and was missing second item. This is why FedEx and UPS has been taking business from USPS. I thought it was a federal crime to steal from the post office! read more

if I could give this office a grade it would be a 0% these bitches take so fucking long. Not only that but instead of being productive these, people have the audacity to joke around. Like I'm sorry but I'm tryna come and go, I made an appointment, and ended up leaving 3 hours later. there was only one person working while the rest just sat there. Not only that they were being extremely rude! read more

Very unorganized and the employees are extremely rude. They act like they are doing you a favor by helping you. I dread going there.

I have never met the most incompetent people in my life like the people working at the post office! They have frequently sent packages to the wrong address or have taken it for THEMSELVES! I've had apple products mailed to my house only to never get delivered and when asked about it they can't speak a word of F@cking English! I've had expensive products to be delivered only to never come, they are as useless as cockroaches and steal things that don't belong to them! read more

This is the worst post office in Queens. The workers are slow, and they divide the line in two, because the clerks doesn't want to get the consumers mail package. So, if IOU going to do your mail transactions to this post office, just know that you will last forever there! read more

Whoever is attempting to run the Woodside post office is completely unqualified and should be fired and forced to return every cent he has supposedly earned while in the position. It is inefficiently run; the staff is rude and unhelpful. I can't even remember the number of times that they have claimed to have attempted delivery of a parcel but had to leave a notice since no one was available. No such attempts were ever made, nor were any notices left. I'm housebound; all they needed to do was show up and ring the bell. Why aren't they held accountable? read more

This is actually a great location to get a passport renewed. The woman who does them is so helpful and friendly. Just check the hours first because they are limited. read more

A very helpful place and friendly staff. I arrived early, had everything in order to pick up my packages, and they were very accommodating.

The worst post office and employees ever. These people don't even try to deliver your packages. Anything heavier than 30lbs and they'll just leave the "Sorry we missed you," label. I'm literally home waiting for them to at least try and ring the bell and consistently they refuse to do so. I've left signs asking them to leave packages at the door but what's the point. This neighborhood deserves better service, period. read more

Didn't love the place but didn't hate it either. The staff is much more pleasant and customer friendly than the ones at the Jackson Heights branch. Not going to give it 5 stars because the place is small a bit understaffed not to mention a little dirty looking... but it gets 3 stars for service. Kudos! read more