They literally have a person that steals mail packages from within and the manager/supervisor with dreads does not do anything about it. He does not reprimand the mail person working the route at all. Each time he says he will get to bottom of it all it ends up becoming a useless apology knowing damn sure he's not going to do anything. So instances of 'notice left' or 'delivered' is all made up ...some of the staff there are scammers but he would rather service them than figure out why does this keep happening and ensuring the delivery of packages to the people read more

Great people and kind I got lucky and got there fast so the line wasn't really long but overall really good!!

Happy with service today. The clerk was very friendly and helpful. She took time out to help me and other customers by providing information on the best way to ship packages. Ty!!! read more

Total mess up USPS, if I can give them 0 stars I would do so, or the only star goes to the staff GLORIA (the one at least know what she's doing) The 1st person to Complaint, their SO CALLED MANAGER MS SMITH, horrible person!!! Heard she's yelling at her staff inside the office and came out and starts yelling at me(will explain at the bottom) EXCUSE ME! I'm a customer, please be polite to me, at least I was being polite. How can she become a manager with this kind of nasty attitude, I sincerely think USPS need to send someone to investigate about this person, total piece of shit! The next person to complaint will be this Indian Guy named MD He is new guy to the job I can tell right away, seems like he don't know what he's doing, look confused and make customers go back multiple times to get 1 simple thing done, and I was the one of it. The story goes like this, I was going in to the post office to mail my SIM card to CHINA, I went in with my packed package and ready to ship, went on line like usually get assisted by this Indian Guy named MD, gave me a piece of paper CUSTOMS DECLARATION I filled and went back to the windows and check the price, it came out to be 40-45 something, so I asked if there a better and cheaper options, he gave me PRIORITY MAIL, he said just fill the empty space said FROM and TO. I got that done went back to the line to finish it up, now this time it was the other staff Gloria assisted me, she gave me another piece of paper says CUSTOMS DECLARATION AND DISPATCH NOTE she said this one goes with the PRIORITY MAIL the one I filled before only works for custom packaging. At that moment I'm speechless of that Indian Guy, he could just give me the form along with the PRIORITY MAIL. Gloria wraps everything up and I paid and about to leave, she is very kind like any usual staff, asking If I need any more help. I just remember I have 2 old money order I need to redeem for cash, so I asked her for the instructions and went to get my money order which is inside my car. I went out to get it and went back in and starts filling the info, now this time there is only 1 staff at the windows which is the newby Indian guy, waited for about 10 mins in line after he assisted the previously customer, now it's my turn. I went up to the window and started the process of money redemption, things went pretty smooth until he opened up his register saying there is insufficient funds, he couldn't help me do it, I need to go the next window which is Gloria to finish it, but Gloria wasn't there for about 15 mins already so I asked him could he called her out so I can finish it, Now sudden the customer behind me starts yelling very very angrily saying why the FxxK it's taking so long, he's trying to mail out his ready to ship items, and waited for 15 mins and can't get it done, so I felt I was stopping the way, I moved aside and let him finish his thing so I can wait for Gloria to come back and finish my things. Fast forward 3-5 mins passed, Gloria is still not there yet. I went up to the Indian guy asking if he could just open and check Gloria register to see if there any money, if not I don't want to waste my time waiting. He said he couldn't because of different sign in for the register, I said ok fine, could you ask the manger to come out and help me check, he went inside the office and get the manager. NOW MS HORRIBLE PERSON SMITH shows up, instead of patiently explain to me, she starts yelling!!! WE JUST OPEN WE DON'T HAVE ANY MONEY, WE ARE NOT A BANK, YOU DON'T JUST COME IN ASKING FOR MONEY AND WE HAVE IT READY, WE NEED TO HAVE PEOPLE COME IN AND PAY US THEN WE CAN PAY YOU. WTF seriously, excuse me all I wanted to know are if you have money from the other register for me to redeem or not, if not I can just leave I don't want to waste my time. I'm a customer I need a simple respect and simple answer, not a yell from you like I am stupid and don't understand what's going on. I decide to file a complaint, and I asked for the manger name, she answer me "MS SMITH" in a so what, I don't care, what you gonna do to me attitude. My GOD!! worst USPS experience ever!! Please send someone to investigate this station!! For good of USPS, the CUSTOMER AND THE COMMUNITY. USPS ADS on the wall YOUR BUSINESS IS IMPORTANT TO US! OUR GOAL IS 100% CUSTOMER SATISFACTION. The staff of this station is not doing it at all! read more

US Post Office - This going to closedown station - Post Offices Near Me - East Elmhurst, New York

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The wait for the service here wasn't so bad compared to the infamous Broadway Station in Astoria. LOL The clerks were nice and helpful. read more

US Post Office - Post Offices Near Me - East Elmhurst, New York

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Received a letter size envelope in the mail today and it was a sticker with bold letters on the envelope that stated DO NOT BEND. What did the mailman do, yes he folded the envelope in half, put the rest of the mail in between the folded envelope rubber band around and shoves it in the screen door. The picture have a big bend in the middle and it's useless, need to order a new picture from the class reunion. We have a mailbox but they are to lazy to enter our property and use the mail box instead they have a habit of pushing the mail between the screen and bar in the door. They have destroyed the screen 2 times so it's no reason to pay to get it fixed again. read more

US Post Office - Post Offices Near Me - East Elmhurst, New York

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Worst post office ever. Antiquated. Why not have the self service kiosk like every other post office in a non- minority neighborhood. Why can't it be updated? Nope. You have to wait in line for an hour for a stamp. In wood side you are in an out because they have the machine where you can buy stamps and mail packages yourself. read more

Worst post office I've ever physically went to. I asked about proper paperwork before I even went there for a pobox. I was given the wrong information and when I went there I spoke with an associate who told me I needed to print out a receipt of my online order. Uh, okay why do you not receive something I submitted online electronically and why does it not transfer to your database?! Regardless, this being New York and realizing how everything is complex here I went and walked about 10 mins to get a receipt printed in 87 degree weather barely being able to breath it was so humid. Came back with a receipt only to be told this isn't enough but this time I needed to print out an application of everything that was done online. At that point I was livid and politely asked for a supervisor and explained to her I was disappointed in the customer service I received. She just explained their procedure and I stated printing out a receipt and printing out an entire application are two different things. The associate should be apologizing to me for her miscommunication and not better clarifying with me before I left. Anyway, the associate ended up coming over of course uninvited and interjecting. I explained to her simply she needs to improve her customer service skills and say sorry. She just ended up rolling her eyes and walking away. The manager on duty at least apologized to me before I left, but I won't be going there again to avoid another situation like this and because the customer service given/inability to clarify. read more

Postal spot that rarely has a line, even if there is a line it moves fairly fast. The service is a hit or miss, depending on the city paid employee mood of the day. Honestly what service do they really provide to the public ... Mail my package or Go find my package :) !!! Occasionally I may ask for a book of Stamps. *This location offers PO box service* FYI: I been double parking for over a year & yet to have gotten a ticket! read more

They steal packages. How do I have two sets of packages one set being a replacement from the same company go missing? Coincidence? I doubt it. I've lived at the same address for over 20 years and NEVER had an issue until my postman changed a few month back. The first tracking shows delivered which it never was cause I was home, so I assumed misdelivery of the two articles. However, the day scheduled for the replacement items .. NOTHING. I even go out and ask the new post lady is she sure she doesn't have a package for me. She says "no" and now the tracking number info shows "delivery status not updated" so conveniently AFTER I confront her. In the morning I'll be at the post office to speak with the postmaster but even that person is new and will probably stick up the the thieves working there. I don't have any of these issues with UPS or Fed Ex. read more

The only reason I come here is to pick up my packages and so far all employees have been positive and helpful to me.

Every time i have a package on odd days they seem to always have an excuse of why im not receiving a package. Either wrong address, no one home, package been forwarded. And dont even try calling the number is never answered The 800 number is a machine and customer service is never available Grrrrrrr read more

Just came from this location and the clerk is such a sweet woman. She's young, Hispanic milky complexion and a heart of gold. She's redefined how business should be done at the post office. While other workers are grumpy she's all smiles and very patient and super informative. She's the best!!! read more

Our postman is awful. Doesn't care about his job. I'm home waiting for a package, he NEVER even buzzes me to come down to get the package, then I find an attempted delivery receipt in my mailbox & I was home. This has happened several times. HE DOESN'T CARE ABOUT HIS JOB. Forget about trying to get through to the PO- I believe they take the phone off the hook, because it's busy EVERY-TIME I call!!! I believe it's because of the neighborhood, because I have dealt with post offices in better neighborhoods & did not have a problem. I hear tons of complaints from neighbors where our mail is not delivered or ends up in someone else's box. read more

Better than the Jackson Heights post office on 37th ave; wow, I don't have to take the day off to go to the post office! This place is great! read more

Why have a phone number listed if it's never available??? How could they claim to have attempted to leave my package when there was a full house that day and no "attempt of delivery" was ever made. Plus, they claim they left a notice of where my package was "safely" taken to notice from them. I had to go tracking them down on my own. Meanwhile, they've often times left more important packages of mine just sitting next to the door step (ON THE STREET WHERE SOMEONE COULD JUST WALK BY AND TAKE IT) and have never batted an eye. It's no wonder the post office keeps shutting its doors. read more

I came here to change my address. After filling out the form, one of the workers received our forms and said the change will be affective in a few weeks. read more

"Cannot find your package" "The sender can file a claim in 14 days". This is the response I got from an employee on a package that was scanned into their facility 6 days ago. Not the first time either. Once again I have to take time out of my schedule to visit the site and hope the package is there and not "out for delivery" and "not available for pickup". Thanks for nothing! read more

For the last 3 years the mail delivery have been messed up. We have received other people's mail and with that said it's not neighbors mail it is mail for people living 2-4 blocks away. In the same time we have been missing mail and small packages delivered by the mailman. We have changed all mail that can be changed from direct mail to email. Sudden mail like life, health insurance can not be changed to email and we have been missing these as well. Mail we received from others incl bank, health, mortgage statements I'm not interested in getting other people's personal confidential statements neither do I support other people get my personal and confidential letters incl letter with HIPAA regulated mail that can't be received by email or fax only with mail service. This week both Monday and Tuesday I received mail from the same address 2 streets away. This is unacceptable and have to chang read more

They really suck. They don't answer the phone they have nasty attitudes and guy in charge is a pain in the ass

East Elmhurst Post Office. I was supposed to receive a registered package today as it was rescheduled for today. Many times the mailman does NOT even attempt to deliver by ringing the bell or knocking on the door but just leaves the note in the mailbox which is really frustrating. I had this happen to me many times. I waited for the package all day today and about 3:30pm I went down to check if the mailman was here and saw all the mails were delivered for our building. Mailman did not bring the package! I called the post office and spoke to Valerie (manager) and she said because she doesn't know the carrier's phone number(how does a manager not know/have the contact info of the carriers?) and that she would have to send a message to the carrier. She asked for my phone number telling me that she will call me back and she did NOT. I waited for over an hour until 5pm. This is not the first time she didn't call after telling me that she would. I am considering calling the Area Manager to file a complaint... Do I have to waste another day tomorrow waiting for the package? This is just terrible. read more